Thanks again for the response. Please find the attached screenshot of
Customer Report in reference to the runaway invoice turned to a Refund.
I guess I will try to recreate the issue in a test instance and file a
bug report accordingly.
Thanks! -- JC
On 9/27/23 10:50 PM, Adrien Monteleone wrote:
On 9/27/23 8:26 PM, Jediator wrote:
Thanks again Adrien! I did answer your initial questions in one of
the response messages, but it didn't get published. Cutting and
Pasted them below.
You may be right this isn't a replicated ID issue. To summarize what
I encountered was:
1. An invoice automatically become a credit note after reusing the ID.
It shows as a refund on the Customer Report.
That is odd for sure. But please explicitly state what you mean by
'shows as a refund' because I have used Credit Notes, and other than
being a Credit to the account, there is no such 'refund' designation.
*note, before going further, if you aren't already using formal
accounting labels, at least for troubleshooting, please change that
preference and then proceed so we are discussing (and seeing) the same
terms.
Please see the attached pic.
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