Mike — I'll take a stab at this - but it's just an idea to try and narrow this down. It sounds like a windows permission issue.
First, are both PC desktops or is one a desktop and the other a laptop? Second are you the admin on both machines or not? Third - are they networked and/or are their any other unique networking configurations that would prevent you from getting to the Program Files directory? I only ask these question because on some corporate machines (i.e., company machines like a company laptop), they prevent you from accessing the program files directory. These are just my guesses. Anytime I have had issues with programs running one machine but not the other it was usually a permissions issue. Ken ________________________________ From: Mike Jackson <[email protected]> Sent: Monday, September 29, 2025 7:12 AM To: Ken Pyzik <[email protected]> Cc: Adam Griffis <[email protected]>; Gnucash Users <[email protected]> Subject: Re: [GNC] DLL Error - Windows As I have posted I get I have two PCS both running an up to date Windows 11. I see this error on one but not on the other! Mike On Mon, 29 Sept 2025 at 14:43, Ken Pyzik <[email protected]<mailto:[email protected]>> wrote: What version of Windows are you running? I am running Windows 11 (latest updates) and have no issues. Ken ________________________________ From: gnucash-user <[email protected]<mailto:[email protected]>> on behalf of Adam Griffis <[email protected]<mailto:[email protected]>> Sent: Monday, September 29, 2025 12:49 AM To: Gnucash Users <[email protected]<mailto:[email protected]>> Subject: [GNC] DLL Error - Windows Hi all, I'm getting an error when trying to run 5.13 on Windows. "The procedure entry point clock_gettime32 could not be located in dynamic link library C:\Program Files (x86)\gnucash\bin\libstdc++-6.dll" I went through the process of installing earlier versions between 5.12 and 5.13, and it looks like the issue started with the following version that was released on 2025-07-26, which is when that DLL was updated from a 2023 version to a 2025 version: gnucash-5.12-2025-07-26-git-5.12-25-ga773248939+.setup.exe Is this a known issue? Thanks, Adam _______________________________________________ gnucash-user mailing list [email protected]<mailto:[email protected]> To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user ----- Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All. _______________________________________________ gnucash-user mailing list [email protected] To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user ----- Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
