I also tried renamed the gnucash folder in C:\Program Files (x86), and still got the same error when trying to reinstall
On Tue, Dec 23, 2025 at 11:01 AM Nancy Moore <[email protected]> wrote: > I copied and renamed the backup files, then uninstalled gnucash > from the using uninstall app in Windows 11.Then I deleted the gnucash > folder in Program Files (x86). > > In trying to reinstall gnucash, I got the following error: > > C:\Program Files (x86)\gnucash\bin\libiuin76.dll > > An error occurred while trying to rename file in the destination directory: > MoveFile failed; code 5 > Access is denied > > Click Retry to try again, Ignore to skip this file (not recommended), or > Abort to cancel installation. > > I clicked both Retry and Abort, and then tried to reinstall gnucash, but > kept getting the same error. > > Help! > > > > > On Tue, Dec 23, 2025 at 12:24 AM Ken Pyzik <[email protected]> wrote: > >> Nancy -- see here it is again today. The messages in his pics are the >> same message you are getting. >> >> >> ------ Forwarded Message ------ >> From "David H" <[email protected]> >> To "GH & A Moore" <[email protected]> >> Cc "[email protected]" <[email protected]> >> Date 12/22/2025 10:21:30 PM >> Subject Re: [GNC] Version 5.14 unable to open >> >> Hi Graeme, >> >> I believe this is a known issue and the solution is to uninstall GnuCash >> manually, delete the install folder (C:\Program Files (x86)\gnucash) and >> then re-install GnuCash. >> >> Cheers David H. >> >> >> >> On Tue, 23 Dec 2025 at 15:56, GH & A Moore <[email protected]> wrote: >> >> > Hi all >> > >> > I have updated to ver 5.14 and it appeared to be all smooth sailing as >> has >> > previous updates except this issue >> > >> > >> > * >> > The created desktop shortcut does not work >> > * >> > I get his screen message [cid:6619e16a-e4a7-4cf1-8172-e966489cdc08] >> > >> > And then this screen shot when I hit ok >> > [cid:56c4be23-a751-42e5-b665-0b4ce07eca9e] >> > >> > >> > * >> > I have downloaded and reinstalled the program twice with the same >> issue >> > * >> > Before I did so the second time I deleted the created desktop shortcut >> in >> > case that was an issue...made no difference >> > * >> > I have then tried going to each of these application files in the >> program >> > file and created a shortcut on each of these and or simply open >> > * >> > [cid:697a1c65-226b-43f0-a149-e1fbb40c7355] >> > * >> > Nothing works and I don't know what to do >> > * >> > I have used gnucash for many years and updated each time very easily >> > * >> > Now I don't know what to as its an important part of my financial >> record >> > keeping >> > >> > Can anyone help please? (I am in Australia) >> > >> > Regards >> > >> > Graeme Moore >> > >> > >> > _______________________________________________ >> > gnucash-user mailing list >> > [email protected] >> > To update your subscription preferences or to unsubscribe: >> > https://lists.gnucash.org/mailman/listinfo/gnucash-user >> > ----- >> > Please remember to CC this list on all your replies. >> > You can do this by using Reply-To-List or Reply-All. >> > >> _______________________________________________ >> gnucash-user mailing list >> [email protected] >> To update your subscription preferences or to unsubscribe: >> https://lists.gnucash.org/mailman/listinfo/gnucash-user >> ----- >> Please remember to CC this list on all your replies. >> You can do this by using Reply-To-List or Reply-All. >> > _______________________________________________ gnucash-user mailing list [email protected] To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user ----- Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
