Julie Possibly because it is not crashing the system as such and somehow just putting it in a non-responsive state. Have you tried restarting the Cinnamon desktop while it is in that state? Methods for Restarting Cinnamon:undefined * Keyboard Shortcut (Fastest): Press Alt + F2, type r, then press Enter. * Alternative Shortcut: Press Ctrl + Alt + Esc. * Terminal Command: Run cinnamon --replace & or killall -HUP cinnamon [1]. * If frozen (TTY): Switch to a TTY (e.g., Ctrl+Alt+F2), log in, and run export DISPLAY=:0; cinnamon --replace & [2]. * Troubleshoot Menu: Right-click the panel and select "Troubleshoot" > "Restart Cinnamon". If that doesn't work and you can't open a terminal to use the "sudo reboot" or "sudo shutdown -r now" commands then Alt PrtScr and typing the REISUB is likely the only safe option tto shutdown the system and reboot.
Affter you get the sytem back up see if a tracefile exists at /tmp/gnucash.trace. If you start gnucash from a terminal with "gnucash --debug --extra --logto <path to file>" where the path points to a file location in your home directory I think that dumps as much information as possible. The only problem is the trace file may contain account information etc you don't want on a public site. If you can locate whatever hung the system it will likely be the last few entries On Sun, 2026-02-22 at 21:59 -0800, Julie G wrote: > hmmm? LASt crash reports were on sat 02-14 and related to > celluloid. An unrelated issue? It crashed earlier today, wonder why > there was not a crash report for it... > > On Sun, Feb 22, 2026 at 3:34 PM David Cousens > <[email protected]> wrote: > > I am running GnuCash 5.14 on Linux Mint 22.2 on a Dell 7050 > > desktop, an > > ASUS G51J laptop and a Dell XPS-13 laptop without the problems you > > describe with reports crashing the system. The desktop graphics is > > the > > Intel Mesa and the ASUS laptop has an NVidia GeForce GTX860M using > > the > > NVidia drivers. > > > > With system crashes getting crash report (Menu > ADministration > > > System Reports > Crash reports or /var/crash/ in the files menu) > > and > > attaching that information may help identify the problem. The > > crash > > report contains a lot of information, but it is usually the section > > from the heading "Traceback:" at the end of the file which is most > > useful as it gives the series of program calls leading up to the > > crash. > > It is probably better to attach the whole file to a post rather > > than > > including it in the post text itself. > > > > > > The other useful information is the tracefile generated by GnuCash > > itself. On Linux it is called gnucash.trace and is located in /tmp. > > If > > your GnuCash is a flatpak installation it will be > > in/run/user/1000/.flatpak/org.gnucash.GnuCash/tmp/gnucash.trace.(Se > > e > > https://wiki.gnucash.org/wiki/Tracefile ) for more info. Likewise > > attach the file to the post > > > > > > With that info someone is more likely to be able to identify the > > problem. > > > > Cheers > > > > david > > > > On Sun, 2026-02-22 at 14:17 -0800, Julie G wrote: > > > Heyo, > > > > > > Recently, I installed linux mint 22.2 cinnamon. When emailing > > with > > > an > > > issue, am I really supposed to upload my whole system > > information? I > > > would > > > like to know if there is some pertinent bit of that which is > > enough, > > > or if > > > it really is best to copy it all in case it wants to be > > referenced? > > > Because this is basically my first time asking a question to the > > > whole mail > > > list, I am including it below. Meantime, my question/issue is > > this: > > > when > > > I run my gnucash company file everything is fine until I try to > > run a > > > report. I go to reports, choose the type I waNT (it doesn't seem > > to > > > matter > > > which one I ask for; I have tried several), and a new tab comes > > up > > > where > > > the report should appear. At first it is white, but before the > > > "choose > > > some options" bit has a chance to appear, the tab goes black. > > > Usually, my > > > cursor works for a second or two before it freezes up. I have > > tried > > > a > > > couple suggestions for how to unfreeze my NVidia, to no avail. I > > > can't get > > > a terminal to appear through any command suggestion I've tried, > > and > > > have > > > found no way to exit out except R-E-I-S-U-B. > > > > > > I have a laptop with linux some slightly different version, > > 6.2.9, > > > and it > > > can run reports just fine. The gnucash installation on the > > desktop > > > was > > > slightly different than the one on the laptop, so I installed the > > > exact > > > same one, 5.14. > > > > > > Does anyone have any suggestions on how to resolve this issue? I > > > have > > > tried updating NVidia drivers; I have the latest. Should I re- > > > install > > > linux with the same exact kind of cinnamon mint? Would love some > > > ideas... > > > > > > Thanks in advance! > > > > > > Julie > > > > > > System: > > > Kernel: 6.17.0-14-generic arch: x86_64 bits: 64 compiler: gcc > > v: > > > 13.3.0 > > > clocksource: tsc > > > Desktop: Cinnamon v: 6.4.8 tk: GTK v: 3.24.41 wm: Muffin v: > > 6.4.1 > > > vt: 7 > > > dm: LightDM v: 1.30.0 > > > Distro: Linux Mint 22.2 Zara base: Ubuntu 24.04 noble > > > Machine: > > > Type: Desktop System: Dell product: Inspiron 580 v: N/A serial: > > > <superuser required> Chassis: > > > type: 3 serial: <superuser required> > > > Mobo: Dell model: 0C2KJT v: A00 serial: <superuser required> > > uuid: > > > <superuser required> > > > BIOS: Dell v: A07 date: 11/13/2010 > > > CPU: > > > Info: dual core model: Intel Core i3 550 bits: 64 type: MT MCP > > smt: > > > enabled arch: Westmere rev: 5 > > > cache: L1: 128 KiB L2: 512 KiB L3: 4 MiB > > > Speed (MHz): avg: 1655 high: 1847 min/max: 1200/3200 cores: 1: > > 1359 > > > 2: > > > 1832 3: 1582 4: 1847 > > > bogomips: 25537 > > > Flags: ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx > > > Graphics: > > > Device-1: NVIDIA GT218 [GeForce 210] vendor: Micro-Star MSI > > driver: > > > nouveau v: kernel arch: Tesla > > > pcie: speed: 2.5 GT/s lanes: 16 ports: active: DVI-I-1,VGA-1 > > > empty: > > > HDMI-A-1 bus-ID: 01:00.0 > > > chip-ID: 10de:0a65 class-ID: 0300 temp: 39.0 C > > > Device-2: Logitech Webcam C260 driver: snd-usb-audio,uvcvideo > > type: > > > USB > > > rev: 2.0 > > > speed: 480 Mb/s lanes: 1 bus-ID: 2-1.1.2:5 chip-ID: 046d:081a > > > class-ID: > > > 0102 serial: <filter> > > > Display: x11 server: X.Org v: 21.1.11 with: Xwayland v: 23.2.6 > > > driver: X: > > > loaded: modesetting > > > unloaded: fbdev,vesa dri: nouveau gpu: nouveau display-ID: :0 > > > screens: 1 > > > Screen-1: 0 s-res: 2720x1024 s-dpi: 96 s-size: 719x270mm > > > (28.31x10.63") > > > s-diag: 768mm (30.24") > > > Monitor-1: DVI-I-1 pos: primary,bottom-r model: ViewSonic > > VX1935wm > > > serial: <filter> > > > res: 1440x900 hz: 60 dpi: 90 size: 408x255mm (16.06x10.04") > > diag: > > > 481mm > > > (18.9") modes: > > > max: 1440x900 min: 720x400 > > > Monitor-2: VGA-1 pos: top-left model: Dell 1908FP serial: > > <filter> > > > res: > > > 1280x1024 hz: 60 > > > dpi: 86 size: 376x301mm (14.8x11.85") diag: 482mm (19") > > modes: > > > max: > > > 1280x1024 min: 720x400 > > > API: EGL v: 1.5 hw: drv: nvidia nouveau platforms: device: 0 > > drv: > > > nouveau > > > device: 1 drv: swrast > > > gbm: drv: nouveau surfaceless: drv: nouveau x11: drv: nouveau > > > inactive: > > > wayland > > > API: OpenGL v: 4.5 compat-v: 3.3 vendor: mesa v: 25.2.8- > > > 0ubuntu0.24.04.1 > > > glx-v: 1.4 > > > direct-render: yes renderer: NVA8 device-ID: 10de:0a65 > > > Audio: > > > Device-1: Intel 5 Series/3400 Series High Definition Audio > > vendor: > > > Dell 5 > > > driver: snd_hda_intel > > > v: kernel bus-ID: 00:1b.0 chip-ID: 8086:3b56 class-ID: 0403 > > > Device-2: NVIDIA High Definition Audio vendor: Micro-Star MSI > > > driver: > > > snd_hda_intel v: kernel > > > pcie: speed: 2.5 GT/s lanes: 16 bus-ID: 01:00.1 chip-ID: > > > 10de:0be3 > > > class-ID: 0403 > > > Device-3: Logitech Webcam C260 driver: snd-usb-audio,uvcvideo > > type: > > > USB > > > rev: 2.0 > > > speed: 480 Mb/s lanes: 1 bus-ID: 2-1.1.2:5 chip-ID: 046d:081a > > > class-ID: > > > 0102 serial: <filter> > > > API: ALSA v: k6.17.0-14-generic status: kernel-api > > > Server-1: PipeWire v: 1.0.5 status: active with: 1: pipewire- > > pulse > > > status: active > > > 2: wireplumber status: active 3: pipewire-alsa type: plugin > > > Network: > > > Device-1: Broadcom NetLink BCM57788 Gigabit Ethernet PCIe > > vendor: > > > Dell > > > driver: tg3 v: kernel > > > pcie: speed: 2.5 GT/s lanes: 1 port: N/A bus-ID: 03:00.0 > > chip-ID: > > > 14e4:1691 class-ID: 0200 > > > IF: enp3s0 state: up speed: 1000 Mbps duplex: full mac: > > <filter> > > > Drives: > > > Local Storage: total: 1.36 TiB used: 59.08 GiB (4.2%) > > > ID-1: /dev/sda vendor: Samsung model: SSD 860 EVO 500GB size: > > > 465.76 GiB > > > speed: 3.0 Gb/s > > > tech: SSD serial: <filter> fw-rev: 4B6Q scheme: GPT > > > ID-2: /dev/sdb vendor: Samsung model: SSD 870 EVO 1TB size: > > 931.51 > > > GiB > > > speed: 3.0 Gb/s > > > tech: SSD serial: <filter> fw-rev: 2B6Q scheme: GPT > > > Partition: > > > ID-1: / size: 456.88 GiB used: 59.07 GiB (12.9%) fs: ext4 dev: > > > /dev/sda3 > > > ID-2: /boot/efi size: 512 MiB used: 6.1 MiB (1.2%) fs: vfat > > dev: > > > /dev/sda2 > > > Swap: > > > ID-1: swap-1 type: file size: 2 GiB used: 0 KiB (0.0%) > > priority: -2 > > > file: > > > /swapfile > > > USB: > > > Hub-1: 1-0:1 info: full speed or root hub ports: 4 rev: 2.0 > > speed: > > > 480 > > > Mb/s lanes: 1 > > > chip-ID: 1d6b:0002 class-ID: 0900 > > > Hub-2: 2-0:1 info: full speed or root hub ports: 2 rev: 2.0 > > speed: > > > 480 > > > Mb/s lanes: 1 > > > chip-ID: 1d6b:0002 class-ID: 0900 > > > Hub-3: 2-1:2 info: Intel Integrated Rate Matching Hub ports: 6 > > rev: > > > 2.0 > > > speed: 480 Mb/s > > > lanes: 1 chip-ID: 8087:0020 class-ID: 0900 > > > Hub-4: 2-1.1:3 info: Microchip (formerly SMSC) Hub ports: 4 > > rev: > > > 2.0 > > > speed: 480 Mb/s lanes: 1 > > > power: 2mA chip-ID: 0424:2504 class-ID: 0900 > > > Device-1: 2-1.1.2:5 info: Logitech Webcam C260 type: > > video,audio > > > driver: > > > snd-usb-audio,uvcvideo > > > interfaces: 4 rev: 2.0 speed: 480 Mb/s lanes: 1 power: 500mA > > > chip-ID: > > > 046d:081a class-ID: 0102 > > > serial: <filter> > > > Hub-5: 2-1.3:4 info: Terminus Hub ports: 4 rev: 2.0 speed: 480 > > Mb/s > > > lanes: 1 power: 100mA > > > chip-ID: 1a40:0101 class-ID: 0900 > > > Device-1: 2-1.3.1:6 info: Primax HP Optical Mouse type: mouse > > > driver: > > > hid-generic,usbhid > > > interfaces: 1 rev: 2.0 speed: 1.5 Mb/s lanes: 1 power: 98mA > > chip- > > > ID: > > > 0461:4d0f class-ID: 0301 > > > Device-2: 2-1.3.2:7 info: Silicon Motion - Taiwan (formerly > > Feiya ) > > > Flash > > > Drive > > > type: mass storage driver: usb-storage interfaces: 1 rev: 2.0 > > > speed: > > > 480 Mb/s lanes: 1 > > > power: 100mA chip-ID: 090c:1000 class-ID: 0806 serial: > > <filter> > > > Device-3: 2-1.3.3:8 info: Dell QuietKey Keyboard type: keyboard > > > driver: > > > hid-generic,usbhid > > > interfaces: 1 rev: 1.1 speed: 1.5 Mb/s lanes: 1 power: 70mA > > chip- > > > ID: > > > 413c:2106 class-ID: 0301 > > > Hub-6: 3-0:1 info: full speed or root hub ports: 2 rev: 2.0 > > speed: > > > 480 > > > Mb/s lanes: 1 > > > chip-ID: 1d6b:0002 class-ID: 0900 > > > Hub-7: 3-1:2 info: Intel Integrated Rate Matching Hub ports: 8 > > rev: > > > 2.0 > > > speed: 480 Mb/s > > > lanes: 1 chip-ID: 8087:0020 class-ID: 0900 > > > Device-1: 3-1.2:3 info: Fitipower Integrated Mass Storage > > Device > > > type: > > > mass storage > > > driver: usb-storage interfaces: 1 rev: 2.0 speed: 480 Mb/s > > lanes: > > > 1 > > > power: 250mA > > > chip-ID: 18e3:9106 class-ID: 0806 serial: <filter> > > > Device-2: 3-1.4:4 info: Canon CanoScan LiDE 210 type: <vendor > > > specific> > > > driver: N/A > > > interfaces: 1 rev: 2.0 speed: 480 Mb/s lanes: 1 power: 500mA > > > chip-ID: > > > 04a9:190a class-ID: ff00 > > > Hub-8: 4-0:1 info: full speed or root hub ports: 2 rev: 1.1 > > speed: > > > 12 > > > Mb/s lanes: 1 > > > chip-ID: 1d6b:0001 class-ID: 0900 > > > Hub-9: 5-0:1 info: full speed or root hub ports: 2 rev: 1.1 > > speed: > > > 12 > > > Mb/s lanes: 1 > > > chip-ID: 1d6b:0001 class-ID: 0900 > > > Sensors: > > > System Temperatures: cpu: 55.0 C mobo: N/A gpu: nouveau temp: > > 40.0 > > > C > > > Fan Speeds (rpm): cpu: 935 fan-2: 812 > > > Repos: > > > Packages: 2560 pm: dpkg pkgs: 2545 pm: flatpak pkgs: 15 > > > No active apt repos in: /etc/apt/sources.list > > > Active apt repos in: /etc/apt/sources.list.d/element-io.list > > > 1: deb [signed-by=/usr/share/keyrings/element-io-archive- > > > keyring.gpg] > > > https: //packages.element.io/debian/ default main > > > Active apt repos in: /etc/apt/sources.list.d/google-chrome.list > > > 1: deb [arch=amd64] https: //dl.google.com/linux/chrome/deb/ > > > stable main > > > Active apt repos in: > > > /etc/apt/sources.list.d/official-package-repositories.list > > > 1: deb http: //packages.linuxmint.com zara main upstream > > import > > > backport > > > 2: deb http: //archive.ubuntu.com/ubuntu noble main > > restricted > > > universe > > > multiverse > > > 3: deb http: //archive.ubuntu.com/ubuntu noble-updates main > > > restricted > > > universe multiverse > > > 4: deb http: //archive.ubuntu.com/ubuntu noble-backports main > > > restricted universe multiverse > > > 5: deb http: //security.ubuntu.com/ubuntu/ noble-security > > main > > > restricted universe multiverse > > > Info: > > > Memory: total: 12 GiB note: est. available: 9.58 GiB used: 4.58 > > GiB > > > (47.9%) > > > Processes: 306 Power: uptime: 6m states: freeze,mem,disk > > suspend: > > > deep > > > wakeups: 0 > > > hibernate: platform Init: systemd v: 255 target: graphical > > (5) > > > default: > > > graphical > > > Compilers: gcc: 13.3.0 Client: Cinnamon v: 6.4.8 inxi: 3.3.34 > > > _______________________________________________ > > > gnucash-user mailing list > > > [email protected] > > > To update your subscription preferences or to unsubscribe: > > > https://lists.gnucash.org/mailman/listinfo/gnucash-user > > > ----- > > > Please remember to CC this list on all your replies. > > > You can do this by using Reply-To-List or Reply-All. > > -- David Cousens [1] killall -HUP cinnamon https://www.google.com/search?q=killall+-HUP+cinnamon&oq=Restarting+Coinnamon+desktop+in+Linux+MInt&gs_lcrp=EgZjaHJvbWUyBggAEEUYOTIJCAEQIRgKGKABMgcIAhAhGI8CMgcIAxAhGI8C0gEKMTg3MjVqMGoxNagCCLACAfEFGeulN3K6XsY&sourceid=chrome&ie=UTF-8&mstk=AUtExfBjJSKgLtBGIBAASitwjNFbQOi0eof0iCk4nDYX04RZ4hIU6kHLVS6LZsW6RS5u_n27woCx4gByZ5Y892IZiooWzQvAZA5vsM34Us0HZ1mqs3OAFKDIfzk6P6zewtJi7ht6ZPEnhMKpUM6lBtFKlAf2KBNLRCrrkVhoTU4bIOg5lvI&csui=3&ved=2ahUKEwjhwf7F_O6SAxUjd2wGHR1WCV4QgK4QegQIAxAD [2] export DISPLAY=:0; cinnamon --replace & https://www.google.com/search?q=export+DISPLAY%3D%3A0%3B+cinnamon+--replace+%26&oq=Restarting+Coinnamon+desktop+in+Linux+MInt&gs_lcrp=EgZjaHJvbWUyBggAEEUYOTIJCAEQIRgKGKABMgcIAhAhGI8CMgcIAxAhGI8C0gEKMTg3MjVqMGoxNagCCLACAfEFGeulN3K6XsY&sourceid=chrome&ie=UTF-8&mstk=AUtExfBjJSKgLtBGIBAASitwjNFbQOi0eof0iCk4nDYX04RZ4hIU6kHLVS6LZsW6RS5u_n27woCx4gByZ5Y892IZiooWzQvAZA5vsM34Us0HZ1mqs3OAFKDIfzk6P6zewtJi7ht6ZPEnhMKpUM6lBtFKlAf2KBNLRCrrkVhoTU4bIOg5lvI&csui=3&ved=2ahUKEwjhwf7F_O6SAxUjd2wGHR1WCV4QgK4QegQIAxAF _______________________________________________ gnucash-user mailing list [email protected] To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user ----- Please remember to CC this list on all your replies. 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