Found this and it resolved my issue,.. restart the IE browser.
https://groups.google.com/forum/#!searchin/go-cd/backup|sort:date/go-cd/IBDKA3k_zDU/w4RFqdl7SAcJ



On Wednesday, April 22, 2020 at 9:49:28 PM UTC+10, Jimbo123 wrote:
>
> Hi there,
>
> I've also struck an issue with a backup triggered via the UI stuck 'in 
> progress'.
>
> Unfortunately the server is a very old version (15.1.0 running on RedHat) 
> and isn't a candidate for an update just yet. The annoying thing is that 
> the UI redirects to the message after a few seconds.
>
> The backup folder was created (
> /var/lib/go-server/artifacts/serverBackups/xxxx) and files created as 
> expected, but then things just stopped. Have restarted service, also 
> rebooted server, also trashed the backup folder,.. it still thinks a backup 
> is in progress. Server-wise, it's still working, agents connect, pipelines 
> run, etc,.. just the annoying redirect.
>
> Is there a way I can tell it to forget about this backup ?
>
> Any advise would be appreciated.
>
> Jim.....
>
> P.S. Yes, I know the server needs updating to something more recent, but 
> alas that's a whole different story.
>
>
> On Thursday, April 11, 2019 at 10:14:33 PM UTC+10, Ketan Padegaonkar wrote:
>>
>> On Thu, Apr 11, 2019 at 5:05 PM 'Jiten Patel' via go-cd <
>> [email protected]> wrote:
>>
>>> Hey, 
>>>
>>> GoCD server backups job when triggered via the UI, doesn't seem to 
>>> complete.
>>>
>>
>> Could you clarify what you mean? Do you see errors, if yes, where?
>>
>> Multiple folders are created within the 'serverBackups' folder.
>>>
>>
>> There is one (timestamped) folder created per backup, by design.
>>  
>>
>>> There seems to be an error being thrown to do with sending a 
>>> confirmation email. Once the error is thrown, the process seems to begin 
>>> all over again.
>>>
>>
>> Again, where do you see the error, what is the specific error you see.
>>  
>>
>>> We do not have an email configured for our GoCD instance, is this 
>>> required to be able to trigger backups via the UI?
>>>
>>> Would a better approach be if we used the API instead?
>>>
>>
>> I don't believe the API would really solve your issue. The backup page 
>> and API use the same underlying code.
>>
>>

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