I agree with Ben.  On the developer side, some programmatic access to
downtime information would also be helpful.  I've opened a feature
request here:
http://code.google.com/p/googleappengine/issues/detail?id=1116
-Bill

On Mar 2, 9:53 am, Ben Nevile <[email protected]> wrote:
> Hi GAE team,
>
> I'm writing to express frustration about the scheduled maintenances of
> March 2 and March 9.  I'm using GAE to host several time-dependent
> games being played by tens of thousands of people.  Having datastore
> writes unavailable for 30 minutes during the peak traffic time is
> frustrating and expensive.  The cost to my small business will be
> significant.
>
> I acknowledge that with a globally distributed service every hour of
> the day is equally bad.  I also acknowledge that downtime is a
> statistical inevitability. However I would like to believe that
> *scheduled* downtime is not inevitable. There must be a way for a
> company with Google's resources and talent to upgrade server hardware
> without taking the entire system offline for up to 30 minutes.
>
> As a customer who's investing considerably in this platform, I'd
> appreciate some insight into the mechanics of these "scheduled
> maintenance" decisions. How often can we expect these outages? If I
> were a provider of a social service based around baseball, for
> instance, what recourse would I have if Google decided to perform a
> scheduled maintenance during the seventh game of the World Series?
>
> Ben
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