Hi Ernesto,

thx for your suggestion! yes, i think it shall work.

but in general if we can't ask all our users to add our email to their
contact list (or they are not willing to do so), how can emails sent by us
prevent to be regarded as spam? all our subject, body etc. are nothing
spam-liked, and seems it's the problem of the email server that actually
sends the email. anyone share similar case, or has other solution?

regards,
eric




On 19 March 2011 00:12, Ernesto Karim Oltra <[email protected]> wrote:

> Ask the user to add the e-mail from address of your e-mails to their
> contacts list, so your e-mails would never been sent to spam again
> (for that users, at least).
>
> It's a bit hacky, but can do a great work meanwhile you find another
> solution.
>
> On 18 mar, 07:52, Eric Ka Ka Ng <[email protected]> wrote:
> > we use mail.send_mail() to send some important messages to our users
> through
> > an app hosted on GAE, in which the 'from' has been set to one of a
> > registered admin for the app.
> >
> > it works quite well for most users, except for some email service
> provider
> > (e.g. '[email protected]'), they would always automatically treat these
> emails
> > as spam and put them into spam box of the user's email account (if the
> user
> > has enabled the spam filtering feature, which is by default "ON") . in
> this
> > case, many of our users do not aware for these important messages (they
> > would seldom look into mails in their spambox)
> >
> > we have tried using different "from", "subject", "body" and the results
> are
> > the same. we suspect that it is the email server does matter, and maybe
> > before there were some other apps hosted on GAE sending spams to like '@
> > yahoo.com.hk', so '[email protected]' would regard all emails sent from
> this
> > email server in GAE as spam.
> >
> > do anyone share similar experiences? or there should be other causes? any
> > ideas we can solve this problem? (successfully deliver the email to our
> > users using those email service without being regarded as spam) thx in
> > advanced!
> >
> > - eric
>
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