Would it be cheaper to run it as a single multitenancy app?

On 9 November 2011 20:35, Daniel Florey <[email protected]> wrote:
> Hi,
> we are running a tool on App Engine that allows users to sync GMail contacts
> between different Google / Google Apps accounts.
> https://www.google.com/enterprise/marketplace/viewListing?productListingId=2083+12830481423215493060
>
> We make a dedicated deploy to app engine for each customer (company) so that
> each client has full control over the datastore permissions etc.
> Right now we have ~2000 instances running on GAE. A lot of these companies
> switched to Google Apps after evaluating our tool that gives them missing
> core functionality.
>
> Each client pays between 50€ (small enterprises) and 200€ (large
> enterprises) for our tool and is also in charge for handling the app engine
> costs.
> Most of the small businesses (non-profits or enterprises with very few
> people) have been able to run the app within the free quota.
> When exceeding the quota they have been charged a few cents per day on top
> for the resources consumed.
> After the price change I received hundreds of support requests / complaints
> in the last two days because people where running out of quota as the apps
> have been shut down.
> Our clients may be willing to pay the additional resources required, but
> most of them will not be able to pay $9 / month which by far exceeds the
> costs of our tool.
> This would increase the total cost from 50€/year to at least 150€/year for
> even the smallest companies.
> So what killing our business is not the new quota (we have spent a lot of
> effort to optimize the resources consumption with good results) it is the
> minimum fee of $9 / month.
> Any ideas how to handle this?
> Thanks,
> Daniel
>
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