I've just found this thread. 3 weeks after the OP the same email address still appears on the support page when you have billing questions: [email protected]
If you're not monitoring this address can't you at least remove this address from the page and tell us what to do there in case of problems? Surely that would only take 5 minutes and save a whole lot of frustration. many thanks. On Thursday, March 29, 2012 4:08:08 PM UTC+2, Greg D'Alesandre wrote: > > Hi Alex, > > We have a number of people who respond in the group, but they don't > respond to every single message. When there are outages we typically > respond in the group but those responses are often hard to find due to the > numerous other emails in the group (this is an issue we need to find a way > to resolve). I had a relatively long post about this a little while ago, > the issue is that there are a lot of developers who are using a free > product and want immediate responses to every issue they see. While we are > happy to help, responding to every message would mean we can't do anything > else. We created Premier Accounts as a way for a business that wants a > guaranteed response to be able to get it by essentially paying a portion of > the cost of that person ($500/month). I know that price is steep for some > independent developer and so we continue to have Googlers monitor and > respond in stackoverflow and the groups. > > I hope that helps, > > Greg > > On Thu, Mar 29, 2012 at 10:38 AM, Alexander Botov <[email protected] > > wrote: > >> Hi Greg, >> >> If you allow me, I have a suggestion. Why don't you guys assign person >> from GAE team to respond regularly to this group? We need feedback at least >> of what's going on in case of a problem, ignorance is the worst feedback. >> After all it's all about people, not software. We need your attention, >> please +1 us! :) >> >> Best Regards, >> --alex >> >> 28 март 2012, сряда 18:48:33 UTC+3, Greg D'Alesandre написа: >> >>> Hi Felix, >>> >>> That email address was intended for questions related to the transition >>> into the new pricing model and will be decommissioned soon. As Jeff stated >>> (accurately), we don't staff any product support up to the point where they >>> can respond to every email from every customer, whether or not that is a >>> mistake can certainly be debated but that is in essence the Google policy. >>> It is part of the reason we can offer so many free services. This group >>> is a better place to get answers as other members will sometimes respond >>> and periodically (such as right now) Googlers will respond. >>> >>> Now that we have answered the meta-question about the question, what was >>> the actual question? Asking it here in the first place would likely have >>> saved you some time although I completely acknowledge we do not do a good >>> job of making that clear. >>> >>> Greg D'Alesandre >>> Senior Product Manager, Google App Engine >>> >>> On Wed, Mar 28, 2012 at 4:41 PM, Felix E. Klee <[email protected]>wrote: >>> >>>> On Wed, Mar 28, 2012 at 5:37 PM, Jeff Schnitzer <[email protected]> >>>> wrote: >>>> > Presumably this is now something you can fix (for GAE, at least) with >>>> > a $500/mo Premier account. >>>> >>>> Why would I want to give 500 USD/month to a company that doesn't deliver >>>> what it promises? >>>> >>>> In fact I have paid for another "Google Premier" service: Apps. Support >>>> was terrible. Don't want the same experience again. >>>> >>>> -- >>>> You received this message because you are subscribed to the Google >>>> Groups "Google App Engine" group. >>>> To post to this group, send email to google-appengine@googlegroups.** >>>> com <[email protected]>. >>>> To unsubscribe from this group, send email to >>>> google-appengine+unsubscribe@**googlegroups.com<google-appengine%[email protected]> >>>> . >>>> For more options, visit this group at http://groups.google.com/** >>>> group/google-appengine?hl=en<http://groups.google.com/group/google-appengine?hl=en> >>>> . >>>> >>>> >>> -- >> You received this message because you are subscribed to the Google Groups >> "Google App Engine" group. >> To view this discussion on the web visit >> https://groups.google.com/d/msg/google-appengine/-/XFE9o1S1X60J. >> >> To post to this group, send email to [email protected]. >> To unsubscribe from this group, send email to >> [email protected]. >> For more options, visit this group at >> http://groups.google.com/group/google-appengine?hl=en. >> > > -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To view this discussion on the web visit https://groups.google.com/d/msg/google-appengine/-/OTbtSiPRQ4oJ. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en.
