Hi Alex, We have a number of people who respond in the group, but they don't respond to every single message. When there are outages we typically respond in the group but those responses are often hard to find due to the numerous other emails in the group (this is an issue we need to find a way to resolve). I had a relatively long post about this a little while ago, the issue is that there are a lot of developers who are using a free product and want immediate responses to every issue they see. While we are happy to help, responding to every message would mean we can't do anything else. We created Premier Accounts as a way for a business that wants a guaranteed response to be able to get it by essentially paying a portion of the cost of that person ($500/month). I know that price is steep for some independent developer and so we continue to have Googlers monitor and respond in stackoverflow and the groups.
I hope that helps, Greg On Thu, Mar 29, 2012 at 10:38 AM, Alexander Botov <[email protected]>wrote: > Hi Greg, > > If you allow me, I have a suggestion. Why don't you guys assign person > from GAE team to respond regularly to this group? We need feedback at least > of what's going on in case of a problem, ignorance is the worst feedback. > After all it's all about people, not software. We need your attention, > please +1 us! :) > > Best Regards, > --alex > > 28 март 2012, сряда 18:48:33 UTC+3, Greg D'Alesandre написа: > >> Hi Felix, >> >> That email address was intended for questions related to the transition >> into the new pricing model and will be decommissioned soon. As Jeff stated >> (accurately), we don't staff any product support up to the point where they >> can respond to every email from every customer, whether or not that is a >> mistake can certainly be debated but that is in essence the Google policy. >> It is part of the reason we can offer so many free services. This group >> is a better place to get answers as other members will sometimes respond >> and periodically (such as right now) Googlers will respond. >> >> Now that we have answered the meta-question about the question, what was >> the actual question? Asking it here in the first place would likely have >> saved you some time although I completely acknowledge we do not do a good >> job of making that clear. >> >> Greg D'Alesandre >> Senior Product Manager, Google App Engine >> >> On Wed, Mar 28, 2012 at 4:41 PM, Felix E. Klee <[email protected]>wrote: >> >>> On Wed, Mar 28, 2012 at 5:37 PM, Jeff Schnitzer <[email protected]> >>> wrote: >>> > Presumably this is now something you can fix (for GAE, at least) with >>> > a $500/mo Premier account. >>> >>> Why would I want to give 500 USD/month to a company that doesn't deliver >>> what it promises? >>> >>> In fact I have paid for another "Google Premier" service: Apps. Support >>> was terrible. Don't want the same experience again. >>> >>> -- >>> You received this message because you are subscribed to the Google >>> Groups "Google App Engine" group. >>> To post to this group, send email to >>> google-appengine@googlegroups.**com<[email protected]> >>> . >>> To unsubscribe from this group, send email to >>> google-appengine+unsubscribe@**googlegroups.com<google-appengine%[email protected]> >>> . >>> For more options, visit this group at http://groups.google.com/** >>> group/google-appengine?hl=en<http://groups.google.com/group/google-appengine?hl=en> >>> . >>> >>> >> -- > You received this message because you are subscribed to the Google Groups > "Google App Engine" group. > To view this discussion on the web visit > https://groups.google.com/d/msg/google-appengine/-/XFE9o1S1X60J. > > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/google-appengine?hl=en. > -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en.
