I understand your frustration. We want to balance making it easy to report issues with protecting your information and not crowding GAE dashboard. We can look into if there are ways to make the support form more easily accessible. Now you have submitted the support request, our support team should be able to help you soon. Reply if you still don't hear back in the next few days.
On Tuesday, August 13, 2013 3:09:38 PM UTC-7, James Gilliam wrote: > > Thanks for pointing that out. > > I didn't notice that it was not required. > > I am so frustrated dealing with GAE and GOOGLE as well. > > There is nobody to call even when there is a serious problem. > > Instead, FAQ and FORMS and frequently ... NO RESPONSE. > > I did get a response on the forum saying not to report billing issues. > > Why can't we get a way on the GAE DASHBOARD to report billing issues? > > On Tuesday, August 13, 2013 12:21:34 PM UTC-7, James Gilliam wrote: >> >> My BILLING ID is 4517-8352-4265 >> >> Gae billing sent me email saying my checking account didn't clear and >> returned no status for the Aug 1st bill. It has been working for months. >> >> Called bank, they said the latest request was never presented to them -- >> probably the reason no status was returned, eh ? >> >> Over the next week, submitted one time payments for the checking account, >> four debit and/or credit cards. >> >> Nothing is clearing. >> >> Submitted another debit card from a different bank, shows pending only. >> >> The debit cards show they are pending in the account, then they >> disappear. The bank said Google billing is not completing the transactions. >> >> Sent two emails to [email protected] <javascript:> -- no response. >> >> Anybody from billing out there ? >> >> >> -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/google-appengine. For more options, visit https://groups.google.com/groups/opt_out.
