Hey James, Apologies you're having so much difficulty with the payment systems. We're hard at work on multiple fronts to improve the user experience in that area.
I took a quick look at your account and most of your forms of payment seem correctly setup, though one bank account appears to be declining our attempts to send test deposits. Hopefully our support people have been in contact to explain that (does the UI make it reasonably clear that this is what's going on?). It appears that we're actually getting rejections from the bank when attempting to do test deposits (and that we're actually communicating with the bank's gateway). I'll also point out, in what's hopefully reassurring, that GAE now shares the same billing backend as adwords, and that, in general, we haven't ran into very many system caused FoP decline issues. I'd also like to point out that the system will automatically attempt to charge your fallback options - you don't need to make manual payments. On Thursday, August 15, 2013 6:36:04 AM UTC-7, James Gilliam wrote: > > The saga of a broken billing system continues ... > > A few days ago, I setup another checking account GAE billing; an account > with Chase Bank (largest US bank I believe); the account has existed for 10 > years and used every day. I received a GAE BILLING decline this morning ... > > We were unable to place a small test deposit in your bank account. This > may have happened for several reasons: > > 1. Your bank account information was entered incorrectly. > 2. Your bank account no longer exists. > 3. Your bank account has a restriction against direct debiting. > > None of this is true. > > I suggest a fourth possibility ... > > 4. The GAE BILLING system is seriously broken and this failure is a GAE > BILLING problem. Try and let somebody know but you will notice there is no > hint in this email has to go about doing that. Perhaps, you could post > something on a public forum to get your private billing issue resolve. Or, > maybe, just wait until GAE disables your account because you are unable to > make a regular payment with the payment system. At that point, you will > have little choice except to sue somebody. > > > I made a couple more one time payments using different methods of payment. > > On Tuesday, August 13, 2013 12:21:34 PM UTC-7, James Gilliam wrote: >> >> My BILLING ID is 4517-8352-4265 >> >> Gae billing sent me email saying my checking account didn't clear and >> returned no status for the Aug 1st bill. It has been working for months. >> >> Called bank, they said the latest request was never presented to them -- >> probably the reason no status was returned, eh ? >> >> Over the next week, submitted one time payments for the checking account, >> four debit and/or credit cards. >> >> Nothing is clearing. >> >> Submitted another debit card from a different bank, shows pending only. >> >> The debit cards show they are pending in the account, then they >> disappear. The bank said Google billing is not completing the transactions. >> >> Sent two emails to [email protected] <javascript:> -- no response. >> >> Anybody from billing out there ? >> >> >> -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/google-appengine. For more options, visit https://groups.google.com/groups/opt_out.
