FWIW, we just got the "your credit card was declined" message from GAE even though there is nothing wrong with our card.
Submitted a complaint to the billing form. Something is broken. Jeff On Fri, Aug 16, 2013 at 8:19 AM, Jim Gilliam <[email protected]> wrote: > Brian, > > The UI is good. The problem is that transactions are not completing. > > When the first ACH debit to my checking account was declined on August > 8th, after working for months, I called the bank. They told me that no > such ACH debit was presented to them and they declined nothing. The > message from GOOGLE said that no reason was given by the bank. The bank > said they always give a reason for any decline. And since GOOGLE did not > have a reason for the decline, I believe this means that GOOGLE has a > serious glitch in their system. > > After this, I then initiated manual payments using a DEBIT card; in fact, > several different DEBIT and CREDIT cards. I quickly discovered these > transactions would stay pending for a few days and then disappear. The > bank indicated that GOOGLE initiated the transaction, putting the money on > hold and the transaction in PENDING state; however, the bank said, GOOGLE > never sent the finalized transaction so the pending disappeared and the > money was released back into the account. > > Right now, I am desperately trying to get a transaction to complete so > that my GAE account has a credit. I believe eventually the GOOGLE system > will figure out that these transaction did not complete properly and > disable my GAE account. That would be a very serious issue for me and my > clients. > > Thanks > > > > > On Thu, Aug 15, 2013 at 10:18 AM, Brian Retford <[email protected]>wrote: > >> Hey James, >> >> Apologies you're having so much difficulty with the payment systems. >> We're hard at work on multiple fronts to improve the user experience in >> that area. >> >> I took a quick look at your account and most of your forms of payment >> seem correctly setup, though one bank account appears to be declining our >> attempts to send test deposits. Hopefully our support people have been in >> contact to explain that (does the UI make it reasonably clear that this is >> what's going on?). It appears that we're actually getting rejections from >> the bank when attempting to do test deposits (and that we're actually >> communicating with the bank's gateway). I'll also point out, in what's >> hopefully reassurring, that GAE now shares the same billing backend as >> adwords, and that, in general, we haven't ran into very many system caused >> FoP decline issues. >> >> I'd also like to point out that the system will automatically attempt to >> charge your fallback options - you don't need to make manual payments. >> >> >> >> On Thursday, August 15, 2013 6:36:04 AM UTC-7, James Gilliam wrote: >> >>> The saga of a broken billing system continues ... >>> >>> A few days ago, I setup another checking account GAE billing; an account >>> with Chase Bank (largest US bank I believe); the account has existed for 10 >>> years and used every day. I received a GAE BILLING decline this morning ... >>> >>> We were unable to place a small test deposit in your bank account. This >>> may have happened for several reasons: >>> >>> 1. Your bank account information was entered incorrectly. >>> 2. Your bank account no longer exists. >>> 3. Your bank account has a restriction against direct debiting. >>> >>> None of this is true. >>> >>> I suggest a fourth possibility ... >>> >>> 4. The GAE BILLING system is seriously broken and this failure is a GAE >>> BILLING problem. Try and let somebody know but you will notice there is no >>> hint in this email has to go about doing that. Perhaps, you could post >>> something on a public forum to get your private billing issue resolve. Or, >>> maybe, just wait until GAE disables your account because you are unable to >>> make a regular payment with the payment system. At that point, you will >>> have little choice except to sue somebody. >>> >>> >>> I made a couple more one time payments using different methods of >>> payment. >>> >>> On Tuesday, August 13, 2013 12:21:34 PM UTC-7, James Gilliam wrote: >>> >>>> My BILLING ID is 4517-8352-4265 >>>> >>>> Gae billing sent me email saying my checking account didn't clear and >>>> returned no status for the Aug 1st bill. It has been working for months. >>>> >>>> Called bank, they said the latest request was never presented to them >>>> -- probably the reason no status was returned, eh ? >>>> >>>> Over the next week, submitted one time payments for the checking >>>> account, four debit and/or credit cards. >>>> >>>> Nothing is clearing. >>>> >>>> Submitted another debit card from a different bank, shows pending only. >>>> >>>> The debit cards show they are pending in the account, then they >>>> disappear. The bank said Google billing is not completing the >>>> transactions. >>>> >>>> Sent two emails to [email protected] -- no response. >>>> >>>> Anybody from billing out there ? >>>> >>>> >>>> -- >> You received this message because you are subscribed to a topic in the >> Google Groups "Google App Engine" group. >> To unsubscribe from this topic, visit >> https://groups.google.com/d/topic/google-appengine/2KBxFeCGacA/unsubscribe >> . >> To unsubscribe from this group and all its topics, send an email to >> [email protected]. >> >> To post to this group, send email to [email protected]. >> Visit this group at http://groups.google.com/group/google-appengine. >> For more options, visit https://groups.google.com/groups/opt_out. >> > > -- > You received this message because you are subscribed to the Google Groups > "Google App Engine" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at http://groups.google.com/group/google-appengine. > For more options, visit https://groups.google.com/groups/opt_out. > -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. 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