ciao stefano, I have the gold support: https://cloud.google.com/support/packages
The support team know about the issue, but at this point I am desperately needing any help I can get from the wild. I don't think they understand the impact on our customer experience. It's happening very frequent and you just use my app for 20 minutes to experience issues related to these hickups. Maybe they're too busy adding new programming languages to see that their system is collapsing. If anyone know any tricks, please be kind and let me know. I would even throw a BOUNTY of $1000 for the solution :) thanks rafa On Sun, Sep 29, 2013 at 12:37 AM, Stefano Ciccarelli <[email protected]>wrote: > The question is how to let the google team to know about that? > > I tried writing in this group and I've tried starring and commenting > issues on the public tracker or questions on stackoverflow without answers > by the google team. > > I don't know how to communicate with them. > > > > Il giorno sabato 28 settembre 2013, Rafael ha scritto: > > I am also experience many instances are becoming "zombies". It seems to be >> a correlated problem to high delays and hickups. >> >> For example: http://cl.ly/image/2s2J16411O1m >> Please observe the ZOMBIE instance active for 6 hours that only served 22 >> requests. Then please observe carefully that there's a newer instance >> created 15 minutes ago that served 332 requests! >> Facts: >> - The zombie instance had 22 requests even before the new instance was >> initiated, so it isn't a traffic spike >> - I can't make any sense of this. It may make sense for google that is >> billing me for a zombie instance, but my hope is that it's just a bug. >> >> I would really appreciate any help you guys can give. I tried literally >> everything and can't get help from anyone. >> >> I can't believe the appengine team is not aware of this and is unable to >> give more details about how to handle it. >> >> My customer experience suffers a lot with this. Especially for users that >> open my app when this is happening, they just leave in thousands. My users >> are unhappy because of this and I need a solution. >> >> I don't see google.com having hickups, so why should we? In my opinion >> this has high priority and is not getting the proper attention. >> >> thanks >> rafa >> >> >> On Sat, Sep 28, 2013 at 5:58 AM, Stefano Ciccarelli < >> [email protected]> wrote: >> >> I have to agree, sometimes the instances stay up even for 12 hours, >> sometimes get rebooted every 20 minutes, even the resident ones, causing >> latency spikes. >> >> I'm thinking to not pay for resident instances anymore, they are totally >> useless. >> >> >> >> 2013/9/28 Rafael <[email protected]> >> >> The hickups happen all the time on my app. Sometimes it happens that over >> 4 times an hour the instances just reboot all together. >> >> It doesn't matter if my app boots in 5 seconds or 20.. even 5 seconds is >> a big hickup for me. Why we pay for expensive resident instances otherwise? >> >> I would appreciate if anyone have hacks around this? >> >> thanks >> rafa >> >> >> >> >> On Sat, Sep 28, 2013 at 2:57 AM, Igor Artamonov <[email protected] >> > wrote: >> >> I've an external monitoring for my GAE app, and it shows that real >> availability (for last 30 days) is 97.296%. >> Or 99.054 for last 365 days. >> >> On Friday, September 27, 2013 8:06:55 AM UTC+7, husayt wrote: >> >> David has a point, these hickups happen way too often for 99.5% SLA. I >> had quite a few demo presentations like that. >> >> https://developers.google.com/**appengine/sla<https://developers.google.com/appengine/sla> >> >> I shouldn't feel happy just because on that particular week an issue >> didn't affect appengine. >> >> Often I find out about the issue from our users, that is embarassing. At >> least alerts should be given in advance, so we can inform our users. >> >> Also lack of customer support, drives me crazy sometimes. One has to rely >> on connections inside Google, on knowing certain people's emails to address >> his issues. I have problems I can't get answers for months. >> >> Thanks. >> Huseyn >> >> On Tuesday, 24 September 2013 23:55:33 UTC+1, Cesium wrote: >> >> Sure, unicorns are cute. >> >> However, during a demo at a customer site today in Boulder, my site >> coughed up errors repeatedly. (Reload, reload, reload, "Oh now it works! >> See!" what crap.) >> >> The main reason the customer had called my company was that they wanted a >> more *reliable* service. >> >> GAEJ's recently instability made me look like a total huckster. >> >> Thanks App Engine Team! >> >> David >> >> >> -- >> You received this message because you are subscribed to the Google Groups >> "Google App Engine" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> To post to this group, send email to [email protected]. >> Visit this group at http://groups.google.com/group/google-appengine. >> For more options, visit https://groups.google.com/groups/opt_out. >> >> >> -- >> You received this message because you are subscribed to the Google Groups >> "Google App Engine" group. >> To unsubscribe from this group and sto >> >> > > -- > Nel mondo esistono 10 categorie di persone, quelle che capiscono il > binario e quelle che non lo capiscono. > > -- > You received this message because you are subscribed to the Google Groups > "Google App Engine" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at http://groups.google.com/group/google-appengine. > For more options, visit https://groups.google.com/groups/opt_out. > -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/google-appengine. For more options, visit https://groups.google.com/groups/opt_out.
