*Result of the issue* Thanks to John Lowry's help and insight, we were able to determine what caused the issue of 2014-11-19 and why it would affect some apps this severely. The query cursors were reset during a period of time. If you had a mapreduce tasks with 1000 scattered queries running, it would reset all those queries, and make them act like complete queries. I suspect more occurred during the period, because my app spent 70$'s with full taskqueue usage (queues are rate limited) yet at that day it spent 300$'s and exhausted the daily quota, yet I didn't push the issue further. *TL;DR the issue was very critical*, yet we didn't see any official responses/announcements (i)
Although the technical support was great, the cloud/billing support was like a joke, they* completely ignored my SLA request* and instead replied with pre-written responses, claimed there was no issue and such glitches were expected. To make things much much worse, they *stopped responding completely *after the initial 1-2 emails, which is just unacceptable and rude. I've sent a followup email more than a week ago, yet I didn't receive a respond to that email either (ii) I've used appengine loyally for more than 4 years, I used to suggest appengine frantically to everyone, yet after this experience I decided to actively do the opposite, Google Cloud is not a developer oriented agile product collection anymore, instead it's more like a BS corporate entity with BS policies aimed to suck out anything they can, with their BS support packages and hustler responses [(i) and (ii) combined led me to believe that: instead of transparently sharing issues so that developers like us can fix issues that arise after these issues occur, google instead covers them up to avoid SLA conflicts, if you quickly scan the appengine google groups, there are many issues like these that can easily be proven, yet completely ignored and suppressed] -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/google-appengine. For more options, visit https://groups.google.com/d/optout.
