Hi all, Next time this happens, can you try deleting the user with the API?
We've added some extra functionality where you should be able to delete these users with the API (since they don't show up in the UI). -alex On Oct 15, 5:49 pm, Jeramie <[EMAIL PROTECTED]> wrote: > I wanted to emphasize this as well, as we had the same problem with > 4accountsout of 80,000 bulk imported: > > 1) TheAPIwould return "EntityExists" trying to create, but > "EntityDoesNotExist" trying to retrieve. > 2) The web control panel would error that the account already existed > trying to manually create, but never show in the user list. It's a > different error than trying to recreate during the 5-day deletion > window. > > I contacted app support and they confirmed it's a partial creation > bug. They also found otheraccountsin that same state that we had not > yet stumbled across. > > I just wanted to confirm what Drew, Jiri, and Eric had already found. > Maybe it'll save another admin the half day of banging the head on the > desk. I've learned my lesson: search online for answers BEFORE banging > head on desk :-) > > On Sep 29, 12:39 pm, Drew <[EMAIL PROTECTED]> wrote: > > > FYI, I created a support request with Google and it was addressed > > within the hour. > > > From: [EMAIL PROTECTED] > > "We have a known issue whereaccountsbecome partially created on rare > > occasions in which the admin can neither create the account nor delete > > it. This is the issue that you experienced and I've purged the > >accountsfor these three users completely so that you will now be able > > to recreate them. Our engineers are also working towards fixing this > > issue for the long-term as well. > > If this occurs again, please reply and we will again take action to > > remedy it." > > > On Sep 29, 12:45 pm, Drew <[EMAIL PROTECTED]> wrote: > > > > @Jiri I have tried retrieveUser ( that's what's giving the no such > > > user error ), although I want to make clear that these weren't > > > recentlydeletedaccounts. These wereaccountsthat failed to create > > > in the first place. The first time they were created, there was no > > > error given ( because it was done with bulk import tool in gui and all > > > i got back was an email receipt ). Subsequent attempts throw entity > > > exists, even thow retrieveUser returns no such user. The real problem > > > I currently face is that I cannot create a user matching any of the > > > threeaccountsof mine in question. > > > > @Eric Thanks for writing to the list Eric. It sounds like you're > > > experiencing the same exact thing. I've created about 15,000accounts > > > and have three such errors so far. I'll make a request to Google as > > > you suggest. > > > > On Sep 23, 10:20 am, "Eric Kollmann" <[EMAIL PROTECTED]> wrote: > > > > > I emailed David off list originally, but I'll mention a little of it > > > > here > > > > since there seem to be others running into similar issues. > > > > > Out of 55,000accounts, creating a couple hundred new ones a week we've > > > > run > > > > into the same basic issue from time to time. You try to create an > > > > account, > > > > get an error indicating it couldn't be created because it already > > > > exists, > > > > but when you look it up in the control panel it doesn't show up there > > > > and if > > > > you do a retrieveallusers it doesn't exist there either. > > > > > Short answer, we've opened a support case with google on each of these > > > > issues. In the 3 or so we've run into they have been in some sort of > > > > limbo. The account is sorta there, but sorta not. Google techs have > > > > had to > > > > delete it from their end, after that, the next time ourprovisioningpiece > > > > runs it creates them fine. > > > > > My 2 cents. --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Google Apps APIs" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/google-apps-apis?hl=en -~----------~----~----~----~------~----~------~--~---
