> The URL for the internal staging web server 
> ishttp://staging.synergyhealthplc.com
>
> The URL for the internal live web server ishttp://www.synergyhealthplc.com
>
> The URL for the two external live web servers 
> ishttp://www.synergyhealthplc.com

Is there some subtle difference between those last two that I can't
see?

I'm not suprised if the free API doesn't work on your internal
servers, it's intended for public webpages.
If you let us have the URL to your failing public page, there might be
some advice forthcoming.

cheers, Ross K

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