Hi, I've checked through your log files and they show that the changes implemented in the last update are working as expected.
However, the sync is ending during the initial phase of the sync process (where the device sends us its data). It appears that the device times out while sending the data to GooSync. The log files indicate that the device still had data to send because the device did not send any "final" commands to indicate that it had completed this section of the sync. The GooSync server was responding to each message sent from the device as expected (basically saying "ok" to each event sent from the device). There was no actual data processing happening during this phase (the events are batched processed after the device has completed the sending of its data) so the server responses were prompt. I can't say for certain what's causing the device to stop the sync as it does, but it's possible that it is failing to receive the last message sent from the server (hence why you are seeing a "server not responding" error). However, the last message sent from the server was the same as the previous messages sent to the device, and they were received correctly (as the device responded to those by sending more data). It's possible that the network in use by your device imposes a limit on the amount of data being sent/received in one data transfer session. What network provider are you using? On Apr 29, 9:23 pm, [EMAIL PROTECTED] wrote: > I am still getting the issue as well. > > On Apr 26, 6:25 pm, Rebecca1980 <[EMAIL PROTECTED]> wrote: > > > Hi, Is this update available yet? I am getting the same error? > > Many thanks in advance. > > > On Apr 2, 5:24 am, "Stuart - GooSync Support" > > > <[EMAIL PROTECTED]> wrote: > > > Hi, > > > > Yes, once the update is ready we will make a post on the Group > > > informing our users of this. > > > > On Apr 1, 7:10 pm, [EMAIL PROTECTED] wrote: > > > > > Wow, great stuff, thanks for this support. > > > > > I will look out for the update. Will there be notification of this > > > > update anywhere? > > > > > On Mar 30, 2:53 pm, "Stuart - GooSync Support" > > > > > <[EMAIL PROTECTED]> wrote: > > > > > Hi, > > > > > > Thanks for providing your username. > > > > > > Theserverlogs show that for your last sync the device sent its data > > > > > to GooSync (it was a slow sync so the device sent all its data to be > > > > > checked against Google), GooSync replied to the device saying "OK" for > > > > > this data (GooSync was preparing to process this data and send it to > > > > > Google), but the device didn't reply back to GooSync. > > > > > > The device should have sent a message back either with more data for > > > > > processing or with a request for GooSync's next message. Neither of > > > > > these were received by GooSync. > > > > > > Considering the device showed a "Servernotresponding" message it > > > > > indicates that either the device never recevied the last message from > > > > > GooSync, or the device sent its next request but it never reached > > > > > theserver(hence GooSyncnotreplying). > > > > > > Either way this message indicates a breakdown in communication between > > > > > the device and GooSync. > > > > > > It's possible that the device (or more specifically your network > > > > > provider) could have terminated the connection if it was taking too > > > > > long for GooSync to reply (which can happen in the event of a large > > > > > number of events being synchronised). > > > > > > Development have been working on changes to the code that should help > > > > > keep the connection "alive" in order for the certain devices/network > > > > > providers to keep their connections open. > > > > > > We're hoping we can get this update available for GooSync early next > > > > > week. > > > > > > On Mar 28, 10:30 pm, [EMAIL PROTECTED] wrote: > > > > > > > Its caecus, sorry about the long delay in getting back to you but > > > > > > the > > > > > > issue is still around. > > > > > > > On Mar 5, 12:34 pm, "Stuart - GooSync Support" > > > > > > > <[EMAIL PROTECTED]> wrote: > > > > > > > Hi, > > > > > > > > Please provide me with your GooSync username and I will get the > > > > > > > log > > > > > > > files checked to see what may be causing the problem. > > > > > > > > On Mar 1, 6:51 pm, [EMAIL PROTECTED] wrote: > > > > > > > > > Whenever i sync it connects then displays "Sending Records" for > > > > > > > > some > > > > > > > > time before displaying a "Servernotresponding" message. It > > > > > > > > fails to > > > > > > > > sync anything, what might the problem be? > > > > > > > > > My phone is the Motorola l7 slvr. > > > > > > > > > Thanks in advance! --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "GooSync" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/goosync?hl=en -~----------~----~----~----~------~----~------~--~---
