I am on o2 UK. I will try to contact their support again to see whats going on but it tends to take a while and is practically useless.
On Apr 30, 10:06 am, Stuart - GooSync Support <[EMAIL PROTECTED]> wrote: > Hi, > > I've checked through your log files and they show that the changes > implemented in the last update are working as expected. > > However, the sync is ending during the initial phase of the sync > process (where the device sends us its data). It appears that the > device times out while sending the data to GooSync. The log files > indicate that the device still had data to send because the device didnotsend > any "final" commands to indicate that it had completed this > section of the sync. > > The GooSyncserverwasrespondingto each message sent from the device > as expected (basically saying "ok" to each event sent from the > device). There was no actual data processing happening during this > phase (the events are batched processed after the device has completed > the sending of its data) so theserverresponses were prompt. > > I can't say for certain what's causing the device to stop the sync as > it does, but it's possible that it is failing to receive the last > message sent from theserver(hence why you are seeing a "servernotresponding" > error). However, the last message sent from theserverwas > the same as the previous messages sent to the device, and they were > received correctly (as the device responded to those by sending more > data). > > It's possible that the network in use by your device imposes a limit > on the amount of data being sent/received in one data transfer > session. What network provider are you using? > > On Apr 29, 9:23 pm, [EMAIL PROTECTED] wrote: > > > I am still getting the issue as well. > > > On Apr 26, 6:25 pm, Rebecca1980 <[EMAIL PROTECTED]> wrote: > > > > Hi, Is this update available yet? I am getting the same error? > > > Many thanks in advance. > > > > On Apr 2, 5:24 am, "Stuart - GooSync Support" > > > > <[EMAIL PROTECTED]> wrote: > > > > Hi, > > > > > Yes, once the update is ready we will make a post on the Group > > > > informing our users of this. > > > > > On Apr 1, 7:10 pm, [EMAIL PROTECTED] wrote: > > > > > > Wow, great stuff, thanks for this support. > > > > > > I will look out for the update. Will there be notification of this > > > > > update anywhere? > > > > > > On Mar 30, 2:53 pm, "Stuart - GooSync Support" > > > > > > <[EMAIL PROTECTED]> wrote: > > > > > > Hi, > > > > > > > Thanks for providing your username. > > > > > > > Theserverlogs show that for your last sync the device sent its data > > > > > > to GooSync (it was a slow sync so the device sent all its data to be > > > > > > checked against Google), GooSync replied to the device saying "OK" > > > > > > for > > > > > > this data (GooSync was preparing to process this data and send it to > > > > > > Google), but the device didn't reply back to GooSync. > > > > > > > The device should have sent a message back either with more data for > > > > > > processing or with a request for GooSync's next message. Neither of > > > > > > these were received by GooSync. > > > > > > > Considering the device showed a "Servernotresponding" message it > > > > > > indicates that either the device never recevied the last message > > > > > > from > > > > > > GooSync, or the device sent its next request but it never reached > > > > > > theserver(hence GooSyncnotreplying). > > > > > > > Either way this message indicates a breakdown in communication > > > > > > between > > > > > > the device and GooSync. > > > > > > > It's possible that the device (or more specifically your network > > > > > > provider) could have terminated the connection if it was taking too > > > > > > long for GooSync to reply (which can happen in the event of a large > > > > > > number of events being synchronised). > > > > > > > Development have been working on changes to the code that should > > > > > > help > > > > > > keep the connection "alive" in order for the certain devices/network > > > > > > providers to keep their connections open. > > > > > > > We're hoping we can get this update available for GooSync early next > > > > > > week. > > > > > > > On Mar 28, 10:30 pm, [EMAIL PROTECTED] wrote: > > > > > > > > Its caecus, sorry about the long delay in getting back to you but > > > > > > > the > > > > > > > issue is still around. > > > > > > > > On Mar 5, 12:34 pm, "Stuart - GooSync Support" > > > > > > > > <[EMAIL PROTECTED]> wrote: > > > > > > > > Hi, > > > > > > > > > Please provide me with your GooSync username and I will get the > > > > > > > > log > > > > > > > > files checked to see what may be causing the problem. > > > > > > > > > On Mar 1, 6:51 pm, [EMAIL PROTECTED] wrote: > > > > > > > > > > Whenever i sync it connects then displays "Sending Records" > > > > > > > > > for some > > > > > > > > > time before displaying a "Servernotresponding" message. It > > > > > > > > > fails to > > > > > > > > > sync anything, what might the problem be? > > > > > > > > > > My phone is the Motorola l7 slvr. > > > > > > > > > > Thanks in advance! --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "GooSync" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/goosync?hl=en -~----------~----~----~----~------~----~------~--~---
