Hi. Any word on these issues? On Jul 24, 10:29 am, [EMAIL PROTECTED] wrote: > Hi Stuart. > > Ok. I set up a new 5 day event [IIS] Test Event 2 with the same > dates. Synced at about 10:22AM PDT. Event is showing up properly on > Blackberry (not truncating the fifth day) and not at all on Google > Calendar. > > On Jul 24, 7:18 am, Stuart - GooSync Support > > <[EMAIL PROTECTED]> wrote: > > Hi, > > > The log files show that the entries are being sent to the device in an > > acceptable format (basically the standard format that most devices > > expect). > > > Please create the same test entries again but this time on the device > > and then sync again to GooSync. > > > Once done let me know the exact time the sync was performed. The logs > > indicate that your device is set to sync automatically so without an > > exact time for the sync it's difficult to locate the test entries. > > > On Jul 24, 11:11 am, [EMAIL PROTECTED] wrote: > > > > Done. I have created a 5-day Test Event starting on the 23rd of July > > > through Friday. [IIS] Test Event Friday is truncated. > > > > The event on August 4th - [IIS] One Day Introduction is showing up in > > > Agenda view but not Day View. Don't know if these problems are > > > related or not. > > > > On Jul 23, 2:16 am, Stuart - GooSync Support > > > > <[EMAIL PROTECTED]> wrote: > > > > Hi, > > > > > There was an in issue previously with the Blackberry devices and all- > > > > day/spanning events where the device expected a date format for these > > > > events differently to what GooSync was providing. However, I was under > > > > the impression that this had been resolved by development. > > > > > I've activated detailed logging on your account to figure out what's > > > > causing the problem. Please create a test event in Google that matches > > > > the event that synchronised incorrectly and then sync again with > > > > GooSync. > > > > > Once done let me know and I'll check the updated log files. > > > > > On Jul 21, 1:01 pm, [EMAIL PROTECTED] wrote: > > > > > > User ID: jscherber (Goosync paid subscriber) > > > > > Device: Blackberry 8800 > > > > > > Set up a five day event in Google Calendar - GooSync truncated the > > > > > last day! Monday through Thursday appear fine. Friday however is not > > > > > showing the event on the 8800. The event continues to appear properly > > > > > on Google Calendar however. > > > > > > I am the IT Coordinator at a graduate school. We are considering > > > > > rolling out GooSync onto all our Blackberrys. I am very concerned > > > > > however as it took me less than two hours of using GooSync before > > > > > discovering a very serious issue. > > > > > > Hope you can help. I have to demonstrate your service on Tuesday > > > > > before the Executive Team and would prefer not to have egg on my > > > > > face. Thank you for your help. > > > > > > Best, James Scherber
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