Hi Stuart, I'm getting a bit disheartened.
My Nexthaus trial ended today. None of the issues that I have reported have been resolved. Most of these issues I discovered within a couple hours of testing your service, I cannot imagine that I am the only person experiencing these issues, further I don't understand why these bugs were not resolved before you began to charge for your services. Any chance someone could provide a timeline for fixes? Google Groups is really a very poor method of handling trouble tickets (i would recommend help desk live php script) and I'm not seeing a lot of progress. I've paid for two years of service, and the only thing I've gotten for it is to have my calendar screwed up with deleted events and deleted end times. Before I dump more money into this or recommend it to the powers that be here, a "this service will be 100% on X date" would be greatly appreciated. On Jul 27, 7:54 am, Stuart - GooSync Support <[EMAIL PROTECTED]> wrote: > Hi, > > We're still investigating the issue and we should have more > information early next week. > > On Jul 26, 5:53 pm, [EMAIL PROTECTED] wrote: > > > Hi. Any word on these issues? > > > On Jul 24, 10:29 am, [EMAIL PROTECTED] wrote: > > > > Hi Stuart. > > > > Ok. I set up a new 5 day event [IIS] Test Event 2 with the same > > > dates. Synced at about 10:22AM PDT. Event is showing up properly on > > > Blackberry (not truncating the fifth day) and not at all on Google > > > Calendar. > > > > On Jul 24, 7:18 am, Stuart - GooSync Support > > > > <[EMAIL PROTECTED]> wrote: > > > > Hi, > > > > > The log files show that the entries are being sent to the device in an > > > > acceptable format (basically the standard format that most devices > > > > expect). > > > > > Please create the same test entries again but this time on the device > > > > and then sync again to GooSync. > > > > > Once done let me know the exact time the sync was performed. The logs > > > > indicate that your device is set to sync automatically so without an > > > > exact time for the sync it's difficult to locate the test entries. > > > > > On Jul 24, 11:11 am, [EMAIL PROTECTED] wrote: > > > > > > Done. I have created a 5-day Test Event starting on the 23rd of July > > > > > through Friday. [IIS] Test Event Friday is truncated. > > > > > > The event on August 4th - [IIS] One Day Introduction is showing up in > > > > > Agenda view but not Day View. Don't know if these problems are > > > > > related or not. > > > > > > On Jul 23, 2:16 am, Stuart - GooSync Support > > > > > > <[EMAIL PROTECTED]> wrote: > > > > > > Hi, > > > > > > > There was an in issue previously with the Blackberry devices and > > > > > > all- > > > > > > day/spanning events where the device expected a date format for > > > > > > these > > > > > > events differently to what GooSync was providing. However, I was > > > > > > under > > > > > > the impression that this had been resolved by development. > > > > > > > I've activated detailed logging on your account to figure out what's > > > > > > causing the problem. Please create a test event in Google that > > > > > > matches > > > > > > the event that synchronised incorrectly and then sync again with > > > > > > GooSync. > > > > > > > Once done let me know and I'll check the updated log files. > > > > > > > On Jul 21, 1:01 pm, [EMAIL PROTECTED] wrote: > > > > > > > > User ID: jscherber (Goosync paid subscriber) > > > > > > > Device: Blackberry 8800 > > > > > > > > Set up a five day event in Google Calendar - GooSync truncated the > > > > > > > last day! Monday through Thursday appear fine. Friday however is > > > > > > > not > > > > > > > showing the event on the 8800. The event continues to appear > > > > > > > properly > > > > > > > on Google Calendar however. > > > > > > > > I am the IT Coordinator at a graduate school. We are considering > > > > > > > rolling out GooSync onto all our Blackberrys. I am very concerned > > > > > > > however as it took me less than two hours of using GooSync before > > > > > > > discovering a very serious issue. > > > > > > > > Hope you can help. I have to demonstrate your service on Tuesday > > > > > > > before the Executive Team and would prefer not to have egg on my > > > > > > > face. Thank you for your help. > > > > > > > > Best, James Scherber --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "GooSync" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/goosync?hl=en -~----------~----~----~----~------~----~------~--~---
