Hi, Unfortunately I cannot provide a time when development can create this fix.
I will speak with them again and try and get it pushed through. On Aug 2, 8:37 pm, [EMAIL PROTECTED] wrote: > Hi Stuart, > > I'm getting a bit disheartened. > > My Nexthaus trial ended today. None of the issues that I have > reported have been resolved. Most of these issues I discovered within > a couple hours of testing your service, I cannot imagine that I am the > only person experiencing these issues, further I don't understand why > these bugs were not resolved before you began to charge for your > services. > > Any chance someone could provide a timeline for fixes? Google Groups > is really a very poor method of handling trouble tickets (i would > recommend help desk live php script) and I'm not seeing a lot of > progress. I've paid for two years of service, and the only thing I've > gotten for it is to have my calendar screwed up with deleted events > and deleted end times. Before I dump more money into this or > recommend it to the powers that be here, a "this service will be 100% > on X date" would be greatly appreciated. > > On Jul 27, 7:54 am, Stuart - GooSync Support > > <[EMAIL PROTECTED]> wrote: > > Hi, > > > We're still investigating the issue and we should have more > > information early next week. > > > On Jul 26, 5:53 pm, [EMAIL PROTECTED] wrote: > > > > Hi. Any word on these issues? > > > > On Jul 24, 10:29 am, [EMAIL PROTECTED] wrote: > > > > > Hi Stuart. > > > > > Ok. I set up a new 5 day event [IIS] Test Event 2 with the same > > > > dates. Synced at about 10:22AM PDT. Event is showing up properly on > > > > Blackberry (not truncating the fifth day) and not at all on Google > > > > Calendar. > > > > > On Jul 24, 7:18 am, Stuart - GooSync Support > > > > > <[EMAIL PROTECTED]> wrote: > > > > > Hi, > > > > > > The log files show that the entries are being sent to the device in an > > > > > acceptable format (basically the standard format that most devices > > > > > expect). > > > > > > Please create the same test entries again but this time on the device > > > > > and then sync again to GooSync. > > > > > > Once done let me know the exact time the sync was performed. The logs > > > > > indicate that your device is set to sync automatically so without an > > > > > exact time for the sync it's difficult to locate the test entries. > > > > > > On Jul 24, 11:11 am, [EMAIL PROTECTED] wrote: > > > > > > > Done. I have created a 5-day Test Event starting on the 23rd of > > > > > > July > > > > > > through Friday. [IIS] Test Event Friday is truncated. > > > > > > > The event on August 4th - [IIS] One Day Introduction is showing up > > > > > > in > > > > > > Agenda view but not Day View. Don't know if these problems are > > > > > > related or not. > > > > > > > On Jul 23, 2:16 am, Stuart - GooSync Support > > > > > > > <[EMAIL PROTECTED]> wrote: > > > > > > > Hi, > > > > > > > > There was an in issue previously with the Blackberry devices and > > > > > > > all- > > > > > > > day/spanning events where the device expected a date format for > > > > > > > these > > > > > > > events differently to what GooSync was providing. However, I was > > > > > > > under > > > > > > > the impression that this had been resolved by development. > > > > > > > > I've activated detailed logging on your account to figure out > > > > > > > what's > > > > > > > causing the problem. Please create a test event in Google that > > > > > > > matches > > > > > > > the event that synchronised incorrectly and then sync again with > > > > > > > GooSync. > > > > > > > > Once done let me know and I'll check the updated log files. > > > > > > > > On Jul 21, 1:01 pm, [EMAIL PROTECTED] wrote: > > > > > > > > > User ID: jscherber (Goosync paid subscriber) > > > > > > > > Device: Blackberry 8800 > > > > > > > > > Set up a five day event in Google Calendar - GooSync truncated > > > > > > > > the > > > > > > > > last day! Monday through Thursday appear fine. Friday however > > > > > > > > is not > > > > > > > > showing the event on the 8800. The event continues to appear > > > > > > > > properly > > > > > > > > on Google Calendar however. > > > > > > > > > I am the IT Coordinator at a graduate school. We are > > > > > > > > considering > > > > > > > > rolling out GooSync onto all our Blackberrys. I am very > > > > > > > > concerned > > > > > > > > however as it took me less than two hours of using GooSync > > > > > > > > before > > > > > > > > discovering a very serious issue. > > > > > > > > > Hope you can help. I have to demonstrate your service on > > > > > > > > Tuesday > > > > > > > > before the Executive Team and would prefer not to have egg on my > > > > > > > > face. Thank you for your help. > > > > > > > > > Best, James Scherber --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "GooSync" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/goosync?hl=en -~----------~----~----~----~------~----~------~--~---
