Liz
Thanks for your comments.
You ask of what I am frightened. My simple answer is nothing.
After I read Cedric's post re the HCN forums, I confess to being amused
by his interpretation of the events leading to his removal but chose not
to respond. I have chosen to generally not comment on this list as more
often than not it achieves nothing as many of the minds are firmly set
in their ways and when I have tried to explain an alternate view, I am
simply accused of being a salesman. Better to simply not comment.
As it happens, after I read what Cedric had to say re his removal, I
called John Frost (current HCN CEO) as what he said did not reflect my
recollection of the time. I recall Cedric acting as a "salesman" for
another competing package - trying to encourage our users to leave and
pointing out its virtues in his opinion. Not quite what a product forum
is generally set up to encourage. As you know I am the Medical Director
of HCN and really have nothing to do with the various forums and so my
knowledge of events is limited. What I said about Cedric's antics is my
recollection, not the 'official' HCN position. I have no understanding
of your past forum circumstances. What I _can say_ though about our
forums is that John Frost advised me that to date, over the many years
that the forums have been running, about 5 or 6 people have being
disallowed from making posts. I am advised that the circumstances of
each were quite different. Considering that we currently have _over
17,000 active users_ of the Medical Director product, I think that most
would agree that this very small number could hardly be seen as HCN
being heavy handed.
As to "decent discussion", whenever people have asked my opinion in a
polite manner, I think that I have provided same. I very deliberately
have an email signature with my name, position and contact details
(unlike many who post to this group) and certainly encourage people to
call me if they seek my council. I am _not _the HCN Support Desk, and so
I do not encourage blow by blow technical support contacts; they get
directed to persons better suited to assist, but I am happy to talk to
anyone about almost anything.
I recall having a very enjoyable discussion with your good self at one
of the bigger conferences not that long ago. We did not agree about
everything discussed but the discussion was, I recall, very civil. In my
opinion, life is too short not to be civil, but as you well know, some
on this list have very definite views and some sadly can be quite rude
in the way in which they present their opinions.
Generally speaking in this environment, I am dammed if I do and dammed
if I do not make comment, so generally I choose not to.
The point of my post was not "legal heaviness" as you suggest, but
rather that the new discussion list introduction page would have some
believing that they can say what ever they want, be it the truth, be it
defamatory and/or blatantly incorrect. It also suggests that all in the
'club' agree not to action any comment, the implication being that the
comments can be made without any consequences. I was simply trying to
point out to the troupes that, in Australian law, this is simply not the
case. Prevention to me seems better than cure.
HCN is not "frightened" of anything in the sense that you pose the
question. Medical Director is better than ever. We receive compliments
_daily _about the increased speed, stability etc etc, and a lot more
great stuff to be introduced in coming months (sorry, guilty as a
salesman) and despite the utterances of some of our competitors, our
month on month user numbers continue to _grow _substantially.
On Sunday I start 2 weeks holiday and so if this discussion drags on,
sadly any further comment from me might be a bit delayed.
I wish you and the other GPCG list members a very happy and safe 2007. :-)
Andrew
Dr. Andrew Magennis
M.B.,B.S. B.Sc (Hons) Dip. R.A.C.O.G.
Medical Director
Health Communication Network
Contact
Work Tel: 03 9810 4510
Work Fax: 03 9819 3263
Mobile: 0417 135 302
Home Fax: 03 9882 3251
Email: [EMAIL PROTECTED]
Web: www.hcn.com.au
Elizabeth Dodd wrote:
On Friday 05 January 2007 8:24 pm, Andrew Magennis wrote:
Also, I would like to encourage users of HCN software to consider that
communications directly to HCN would be a better way to advise of
problems and/or make suggestions for change. HCN has a number of both
formal and informal communication channels and endeavours to use these
to provide assistance to users and respond to constructive feedback.
Nevertheless, I would hope that should any constructive critique appear
on the lists, that in your, or the list owners belief, would assist
HCN's users or others if they knew of it, that such critique would be
forwarded to the company as a matter of courtesy.
Andrew, you seem very quiet on the matter of the removal of forum privileges
over the years for those who wished to make quite constructive comment which
may have been not what hcn wanted to hear.
I know it happened to me, and now Cedric notes that he remains persona non
grata.
You seem to be more interested in the legal heaviness rather than decent
discussion.
I don't subscribe to any HCN products now, and won't be making any comments on
these forums or email lists.
I provide the server space for other email lists, and the one related to a
medical software package has been freely advertised to users of that product
by the company involved.
Of what are you (hcn) frightened?
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