Andrew It is a lie saying I acted as a Salesman for a competing package. If you go and read the posts in you old forum you'll see certain of your Betatesters made comments about Norton antivuris being rubbish as it is not compatable with the latest software and one has to disable it to load / update PS3 & MD3 as it interferes with SQL. HCN tech support / forum administrators did nothing about this wrong information. I then made a posting to correct this stating that another full SQL system does not find Norton's a problem at all. I'm still using Nortn's and never get a message: Please disable Norton's before loading this update. There were other statements made by MD betatesters that I again corrected. HCN didn't like the content of my corrections as it showed some problems in their software. Again send me these forum replies of mine where I was acting like a Salesman. You can then point out the problems. I think you'll be presently surprised. I never once told anybody on HCN forums to change to this competotor you are referring to. Cedric
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andrew Magennis Sent: Friday, 5 January 2007 10:25 PM To: General Practice Computing Group Talk Subject: Re: [GPCG_TALK] New HCN Mailing List Etc Liz Thanks for your comments. You ask of what I am frightened. My simple answer is nothing. After I read Cedric's post re the HCN forums, I confess to being amused by his interpretation of the events leading to his removal but chose not to respond. I have chosen to generally not comment on this list as more often than not it achieves nothing as many of the minds are firmly set in their ways and when I have tried to explain an alternate view, I am simply accused of being a salesman. Better to simply not comment. As it happens, after I read what Cedric had to say re his removal, I called John Frost (current HCN CEO) as what he said did not reflect my recollection of the time. I recall Cedric acting as a "salesman" for another competing package - trying to encourage our users to leave and pointing out its virtues in his opinion. Not quite what a product forum is generally set up to encourage. As you know I am the Medical Director of HCN and really have nothing to do with the various forums and so my knowledge of events is limited. What I said about Cedric's antics is my recollection, not the 'official' HCN position. I have no understanding of your past forum circumstances. What I can say though about our forums is that John Frost advised me that to date, over the many years that the forums have been running, about 5 or 6 people have being disallowed from making posts. I am advised that the circumstances of each were quite different. Considering that we currently have over 17,000 active users of the Medical Director product, I think that most would agree that this very small number could hardly be seen as HCN being heavy handed. As to "decent discussion", whenever people have asked my opinion in a polite manner, I think that I have provided same. I very deliberately have an email signature with my name, position and contact details (unlike many who post to this group) and certainly encourage people to call me if they seek my council. I am not the HCN Support Desk, and so I do not encourage blow by blow technical support contacts; they get directed to persons better suited to assist, but I am happy to talk to anyone about almost anything. I recall having a very enjoyable discussion with your good self at one of the bigger conferences not that long ago. We did not agree about everything discussed but the discussion was, I recall, very civil. In my opinion, life is too short not to be civil, but as you well know, some on this list have very definite views and some sadly can be quite rude in the way in which they present their opinions. Generally speaking in this environment, I am dammed if I do and dammed if I do not make comment, so generally I choose not to. The point of my post was not "legal heaviness" as you suggest, but rather that the new discussion list introduction page would have some believing that they can say what ever they want, be it the truth, be it defamatory and/or blatantly incorrect. It also suggests that all in the 'club' agree not to action any comment, the implication being that the comments can be made without any consequences. I was simply trying to point out to the troupes that, in Australian law, this is simply not the case. Prevention to me seems better than cure. HCN is not "frightened" of anything in the sense that you pose the question. Medical Director is better than ever. We receive compliments daily about the increased speed, stability etc etc, and a lot more great stuff to be introduced in coming months (sorry, guilty as a salesman) and despite the utterances of some of our competitors, our month on month user numbers continue to grow substantially. On Sunday I start 2 weeks holiday and so if this discussion drags on, sadly any further comment from me might be a bit delayed. I wish you and the other GPCG list members a very happy and safe 2007. :-) Andrew Dr. Andrew Magennis M.B.,B.S. B.Sc (Hons) Dip. R.A.C.O.G. Medical Director Health Communication Network Contact Work Tel: 03 9810 4510 Work Fax: 03 9819 3263 Mobile: 0417 135 302 Home Fax: 03 9882 3251 Email: [EMAIL PROTECTED] Web: www.hcn.com.au Elizabeth Dodd wrote: On Friday 05 January 2007 8:24 pm, Andrew Magennis wrote: Also, I would like to encourage users of HCN software to consider that communications directly to HCN would be a better way to advise of problems and/or make suggestions for change. HCN has a number of both formal and informal communication channels and endeavours to use these to provide assistance to users and respond to constructive feedback. Nevertheless, I would hope that should any constructive critique appear on the lists, that in your, or the list owners belief, would assist HCN's users or others if they knew of it, that such critique would be forwarded to the company as a matter of courtesy. Andrew, you seem very quiet on the matter of the removal of forum privileges over the years for those who wished to make quite constructive comment which may have been not what hcn wanted to hear. I know it happened to me, and now Cedric notes that he remains persona non grata. You seem to be more interested in the legal heaviness rather than decent discussion. I don't subscribe to any HCN products now, and won't be making any comments on these forums or email lists. I provide the server space for other email lists, and the one related to a medical software package has been freely advertised to users of that product by the company involved. Of what are you (hcn) frightened?
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