Hi Simon,
I investigated SMS reminders some time ago (way back before Xmas) after
one of our endocrinologists reported that her hairdresser sms's
reminders and they have to confirm via SMS. It is fully integrated into
the hairdressers system apparently.
We use Profile and it has a limited functionality of SMS out but no
capacity for responses.
I have investigated a number of providers of SMS services - usually it
is done by exporting appointments to a spreadsheet and then into their
interface. They can take responses and email them back to us - however
it is not integrated and they nearly all want to charge a ridiculous
rate for outgoing and the incoming responses !
Hence if anyone knows of an SMS vendor who is willing to do some simple
integration work and is reasonable on charges let me know !
Duncan Guy
Cardiologist
www.specialistservices.com.au
Simon James wrote:
1. There doesn't seem to be any specific fields in any clinical application
to indicate consent for SMS communication has been given by the patient.
I've kindly been informed that Zedmed have actually had this feature for 18
months. In hindsight I should have posed this as a question, not a
statement.
"From a software vendor perspective, I wish to bring to your attention a
minor correction to your first point. The Zedmed Office practice management
system has supported the SMS capability for approximately 18 months, and it
has always been an opt-in process, not a mandatory or an opt-out process, so
the practice staff must ask the patient if they would like to receive SMS
reminders, and flag as such in the patient record. This can also be
overridden at the time of making the appointment for the patient (to either
opt-in or opt-out temporarily)."
Anyone aware of other vendors doing similar things presently?
Regards,
Simon
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