responses in Caps (I'm not yelling at you - just trying to make it easy to read)
On Oct 1, 2:25 pm, Chris Forsythe <[email protected]> wrote: > On Oct 1, 2010, at 4:15 PM, Kristen wrote: > > > Well, what's frustrating about it is: > > 1. I do not know how Growl got onto my computer. > > You didn't see the giant red link on our main page about not knowing how > Growl got installed? That should have answered all of your "how the hell do I > get this off my machine" questions. > I DID SEE THAT - BELIEVE ME I READ YOUR WHOLE SITE TRYING TO FIGURE OUT WHO YOU WERE, WHY I WAS GETTING POP-UPS FROM YOU, AND HOW I COULD GET RID OF YOU. IT'S JUST THAT I DON'T USE THAT DROPBOX THINGY OR THE ZUMO SITE AND I CAN ONLY DREAM ABOUT BEING ABLE TO AFFORD THE CREATIVE SUITE - SO MY QUESTION ABOUT HOW YOU GO ONTO MY COMPUTER IS STILL VALID. > > 2. I do not care how Growl got onto my computer - I simply don't want > > it. > > Understood. This sucks for you and us. YES, IT DOES. > > > 3. I do not want it on my computer AND it has asked me 2x a day (via > > a POP-UP!) for the last week to update itself. (Which is ironic since, > > apparently, your company is supposed to give you "complete control > > over which notifications are shown" - never mind the fact that you > > can't control the fact that you'll get pop-up update notices 2x a > > day!) > > How else is Growl supposed to notify users that there is an update? Serious > question, I'd like to improve things. OKAY - SO I DO HAVE A LOT OF PROGRAMS ON MY COMPUTER. NONE OF THEM USE POP-UPS FOR UPDATES AND IF ANY OF THEM DID USE POP-UPS I WOULD SERIOUSLY CONSIDER TRYING TO FIND ANOTHER PROGRAM. ACTUALLY, NOW THAT I THINK OF IT, I PROBABLY WOULDN'T BE SO IRRITABLE ABOUT POP-UPS FROM A PROGRAM I CARED ABOUT/NEEDED/USED, BUT TO GET THEM 2X A DAY FROM A PROGRAM I DON'T WANT JUST PUT ME OVER THE EDGE. I DO UNDERSTAND YOUR DILEMMA AND WILL NOODLE ON A BETTER SOLUTION FOR YOU AND SEE WHAT I CAN COME UP WITH. > > > 4. I thought I had uninstalled it. > > What did you do that you thought you had uninstalled it? MACKEEPER - A PROGRAM THAT'S SUPPOSED TO CLEAR OLD, UNUSED, REDUNDANT, UNWANTED FILES OFF YOUR MAC TO FREE UP SPACE. > > > 5. After I thought I'd uninstalled it, I'm STILL getting pop-up > > update requests (for a program that I don't want anyway). > > Probably due to the dropbox reinstalling it problem. I DON'T USE DROPBOX (THAT I KNOW OF). NOPE - IT'S NOT ON MY COMPUTER (AT LEAST, ISN'T SHOWING UP IN A SEARCH) > > > 6. Now, instead of working, I'm sitting here trying to figure out how > > to get rid of these irritating pop-up adds and am being told I have to > > download ANOTHER something from you (a company I never wanted to > > download something from in the first place) so that I can officially > > uninstall the program. > > Growl isn't advertisement. > > I highly doubt you downloaded Growl from us directly in the first place. NO, I DID NOT IN THE FIRST PLACE, BUT DID JUST NOW SO I COULD RUN THE UNINSTALL. > > > 7. In order to figure this all out, I had to subscribe to this google > > discussion. (For the record, while I appreciate that you responded to > > me shortly, I would rather NOT be forced to join a google discussion > > just to take an aggravating and uninvited program off my computer.) > > I appreciate not having to skim every single email and then approve it. You > don't understand, at one point I was manually deleting 2000 emails a week for > spam going to the old list. I'm sorry you feel this way, but we're not > removing this requirement. Especially since the solution to your problem is > blatant on our main page. I FEEL YOUR PAIN - I RECEIVE A TON OF EMAIL EVERY DAY TOO. THAT SAID, THE SOLUTION TO MY PROBLEM WAS NOT BLATANT. I COULD NOT FOLLOW THE "BLATANT" INSTRUCTIONS ON YOUR PAGE BECAUSE I, THEORETICALLY, NO LONGER HAD YOUR PROGRAM ON MY COMPUTER, SO I COULD NOT CLICK ON UNINSTALL BECAUSE GROWL DID NOT SHOW UP IN MY SYSTEM PREFERENCES ANY LONGER. > > > 7. When I ask for clarification on your response (gee- I'm sorry I'm > > not on the up & up with all the most obvious computer terminology), > > you come back at me with attitude. > > You came off as being a twat. I've had a bad day, having sat at DPS for four > hours to remove one thing from my license. My apologies for coming across as > an ass. I CAN SEE HOW I CAME OFF AS "BEING A TWAT" (A WORD YOU SHOULD REALLY, really RECONSIDER USING - IT'S so RUDE) BECAUSE I AM QUITE IRRITATED BY THIS. EVERYONE HAS BAD DAYS AND I APPRECIATE YOUR APOLOGIES. PLEASE, IN THE FUTURE, REMEMBER THAT THE WORLD IT NOT OUT TO GET YOU - IT'S JUST THAT NOBODY LIKES POP-UPS INTERRUPTING THEM WHILE THEY WORK... ESPECIALLY FOR A PROGRAM THEY NEVER WILLINGLY INSTALLED IN THE FIRST PLACE. > > > I just want this vexing program off my computer. > > Understood. I want to make things better for people in your situation. Follow > what Evan just sent and let's see what we can do to improve things. > AND NOW, I REALLY, really MUST GET BACK TO WORK. I HOPE YOUR DAY IMPROVES AS MUCH AS I HOPE I NEVER HAVE ANOTHER POP-UP FROM GROWL ON MY COMPUTER AGAIN. -- You received this message because you are subscribed to the Google Groups "Growl Discuss" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/growldiscuss?hl=en.
