On Mon, Apr 2, 2012 at 1:50 AM, Edward M. Roche <[email protected]> wrote:
> The app did not install. What version of the app? Where did you download it from? What version of the operating system are you using? What kind of a Mac are you using? What happened when you tried to install? Does it appear to have installed? Are there any error messages during the installation? If so, what are they? If it appears to have installed properly but fails to run, what happens when you try it? Does the same thing happen if you try running the app on another account on the same computer? Are there any relevant messages from the Console.app found in /Applications/Utilities? > Tried the uninstalled. Do you mean the uninstaller? Which uninstaller? Do you mean the uninstaller for versions earlier than 1.3 available at http://growl.info/documentation/growl-package-removal.php or do you mean you went into Launchpad, held down the Option/Alt key and clicked the X ? > Tried the cntl- remove from control panel, Control Panel? Do you mean System Preferences? If so, and you have Growl in there, you're using Growl 1.2.x probably, or at least the version earlier than 1.3 which is available from the Mac App Store. > which leaves an error message. That's so fascinating. Shall we try to guess what that error was? Care to give us a hint? > $1.99 flushed down the drain. Wait, so you spend $1.99 on this? So you are using the Mac App Store version? The reason why I'm confused is that you mentioned the "Control Panel" earlier and the "Uninstaller" which both are things which sound like they related the NON-Mac App Store version but the $2 refers to the Mac App Store version. > No idea what happened, You have more of an idea than anyone else, since you were there and no one else was, so if you want help, maybe you could provide us with some actual bleeping details that we might be able to use to help you. > no time to spend doing a "Windows" like maintenance job on my computer. Much like the rest of your message, I have no idea what the eff you're trying to say here, but clearly you're a very busy man, and a good use of your time would be to find the mailing list for the program and complain "Something didn't work! Fix it!" > Why can't you make an app that installs effortlessly like other apps? A) Why can't you write a bug report that is coherent and contains any useful information at all? B) It has worked fine for me and thousands of others, so there's no reason to assume that your experience is normative for anyone other than you. C) If you really are an "Affiliate Professor and Final Management Project Tutor," (Hi Linkedin!) I have to believe that you are capable of understanding the need for better information that this dreck. Instead you sound like a student who got an F and complains "I don't get it, Professor Roche did a terrible job teaching this class and doesn't explain things at all. I'm going to give him a bad evaluation at the end of the semester and post crap about him on my Facebook page." So if you're really interested in figuring this out, try this: 1. download and run the uninstaller for 1.2.2 (see link above) 2. reboot your computer. 3. after it reboots, see if you still see any remnants of Growl on your system. Be sure to look in System Preferences and in Finder in the Applications folder (press Command + Shift + A to quickly jump to the Applications folder). If you DO find any, try dragging them to the Trash (you may have to enter your Mac password) and reboot again. (If you don't find any remnants, you do not need to reboot.) 4. Then re-download Growl from the Mac App Store (it won't cost you anything if you've already purchased it) 5. Then tell us *in detail* what goes wrong. If anything. (See my first paragraph above for some examples of useful information.) And it would really help if you could use the actual name for things (System Preferences.app vs "Control Panel") and proof-read your email before you hit send. TjL (not a Growl developer, just a user on the list) -- You received this message because you are subscribed to the Google Groups "Growl Discuss" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/growldiscuss?hl=en.
