Here are the answers:
Version of app: Don't know. It was purchased from the app store.
OS: Lion
Platform: MacBook Air
What happened: I wrote this already. Here it is again, in gory detail:
(1) Purchase app at app store.
(2) Installation stops.
(3) Open pref panel, stop growl.
(4) Download uninstaller from Growl site.
(5) Uninstall.
(6) Restart.
(7) Result: No Growl in preferences panel; app store says app is already
installed.
"Does same thing happen if you try running the app on another account on the
same computer?": No idea what you are talking about.
Console:
4/2/12 7:55:46.491 AM installd: Installed "Growl" ()
4/2/12 7:56:31.929 AM Growl: <GCDAsyncSocket: 0x7fb0915069c0> now accepting
((null))
4/2/12 7:56:32.023 AM Growl: Setup timer, this should only happen once
4/2/12 7:56:32.025 AM Growl: Next image check no earlier than 24 hours from
2012-04-01 21:59:00 +0000
4/2/12 7:58:52.966 AM installd: Installed "Growl" ()
4/2/12 7:59:10.803 AM System Preferences: LSOpenFromURLSpec() returned -43 for
application (null) urls
file://localhost/Library/PreferencePanes/Growl.prefPane/Contents/Resources/GrowlHelperApp.app.
4/2/12 9:55:15.923 AM System Preferences: LSOpenFromURLSpec() returned -43 for
application (null) urls
file://localhost/Library/PreferencePanes/Growl.prefPane/Contents/Resources/GrowlHelperApp.app.
4/2/12 9:55:17.551 AM System Preferences: LSOpenFromURLSpec() returned -43 for
application (null) urls
file://localhost/Library/PreferencePanes/Growl.prefPane/Contents/Resources/GrowlHelperApp.app.
4/2/12 9:55:24.470 AM System Preferences: (
0 CoreFoundation 0x00007fff8a49ffc6
__exceptionPreprocess + 198
1 libobjc.A.dylib 0x00007fff8b9b5d5e
objc_exception_throw + 43
2 CoreFoundation 0x00007fff8a49fdfa
+[NSException raise:format:arguments:] + 106
3 CoreFoundation 0x00007fff8a49fd84
+[NSException raise:format:] + 116
4 Foundation 0x00007fff8bc1be64
-[NSURL(NSURL) initFileURLWithPath:] + 78
5 Foundation 0x00007fff8bc1bdfd
+[NSURL(NSURL) fileURLWithPath:] + 47
6 Growl 0x00000001055f478c
-[GrowlPreferencesController setStartAtLogin:enabled:] + 60
7 Foundation 0x00007fff8bc638de
_NSSetCharValueAndNotify + 260
8 Foundation 0x00007fff8bc34d3d
_NSSetUsingKeyValueSetter + 177
9 Foundation 0x00007fff8bc347fd
-[NSObject(NSKeyValueCoding) setValue:forKey:] + 400
10 Foundation 0x00007fff8bc66b02
-[NSObject(NSKeyValueCoding) setValue:forKeyPath:] + 349
11 Foundation 0x00007fff8bc66aca
-[NSObject(NSKeyValueCoding) setValue:forKeyPath:] + 293
12 AppKit 0x00007fff8c594813 -[NSBinder
_setValue:forKeyPath:ofObject:mode:validateImmediately:raisesForNotApplicableKeys:error:]
+ 243
13 AppKit 0x00007fff8c594382 -[NSBinder
setValue:forBinding:error:] + 260
14 AppKit 0x00007fff8c933d43
-[NSValueBinder
_applyObjectValue:forBinding:canRecoverFromErrors:handleErrors:typeOfAlert:discardEditingCallback:otherCallback:callbackContextInfo:didRunAlert:]
+ 191
15 AppKit 0x00007fff8c9339e7
-[NSValueBinder
applyDisplayedValueHandleErrors:typeOfAlert:canRecoverFromErrors:discardEditingCallback:otherCallback:callbackContextInfo:didRunAlert:error:]
+ 591
16 AppKit 0x00007fff8c932b99
-[NSValueBinder performAction:] + 311
17 AppKit 0x00007fff8c97418f
-[_NSBindingAdaptor _objectDidTriggerAction:bindingAdaptor:] + 138
18 AppKit 0x00007fff8c3c3bc7 -[NSControl
sendAction:to:] + 57
19 AppKit 0x00007fff8c3c3b11 -[NSCell
_sendActionFrom:] + 137
20 AppKit 0x00007fff8c3c2fd4 -[NSCell
trackMouse:inRect:ofView:untilMouseUp:] + 2014
21 AppKit 0x00007fff8c442d04
-[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 489
22 AppKit 0x00007fff8c3c1bde -[NSControl
mouseDown:] + 786
23 AppKit 0x00007fff8c38c6e0 -[NSWindow
sendEvent:] + 6306
24 System Preferences 0x0000000101036a17 System
Preferences + 31255
25 AppKit 0x00007fff8c32516d
-[NSApplication sendEvent:] + 5593
26 System Preferences 0x0000000101035c61 System
Preferences + 27745
27 AppKit 0x00007fff8c2bb1f2
-[NSApplication run] + 555
28 AppKit 0x00007fff8c539b88
NSApplicationMain + 867
29 System Preferences 0x0000000101030d9c System
Preferences + 7580
30 ??? 0x0000000000000002 0x0 + 2
)
Uninstaller: From the Growl web site. Tried both ways, first the uninstaller;
then the cntrl method.
Error message: don't remember; didn't write it down.
"In have no idea what the eff": Here is a rephrasing: "In my mind, bad
installations like this are more associated with the Windows instead of the mac
platform." Perhaps you can understand that.
"Redownload Growl from the app store": As said earlier, this does not work
because the app store says it already is installed, so it can not be
downloaded.
Sorry to have irritated you. I'm not a used to writing bug reports, and
regardless of your views, mine is that this type of problem with an
installation should have been fixed by the Growl people before releasing this
version to the public. My job is not to debug software.
On Apr 2, 2012, at 11:34 PM, TJ Luoma wrote:
> On Mon, Apr 2, 2012 at 1:50 AM, Edward M. Roche
> <[email protected]> wrote:
>
>> The app did not install.
>
> What version of the app? Where did you download it from? What version
> of the operating system are you using? What kind of a Mac are you
> using? What happened when you tried to install? Does it appear to have
> installed? Are there any error messages during the installation? If
> so, what are they? If it appears to have installed properly but fails
> to run, what happens when you try it? Does the same thing happen if
> you try running the app on another account on the same computer? Are
> there any relevant messages from the Console.app found in
> /Applications/Utilities?
>
>
>> Tried the uninstalled.
>
> Do you mean the uninstaller? Which uninstaller? Do you mean the
> uninstaller for versions earlier than 1.3 available at
> http://growl.info/documentation/growl-package-removal.php or do you
> mean you went into Launchpad, held down the Option/Alt key and clicked
> the X ?
>
>> Tried the cntl- remove from control panel,
>
> Control Panel? Do you mean System Preferences? If so, and you have
> Growl in there, you're using Growl 1.2.x probably, or at least the
> version earlier than 1.3 which is available from the Mac App Store.
>
>> which leaves an error message.
>
> That's so fascinating. Shall we try to guess what that error was? Care
> to give us a hint?
>
>
>> $1.99 flushed down the drain.
>
> Wait, so you spend $1.99 on this? So you are using the Mac App Store
> version? The reason why I'm confused is that you mentioned the
> "Control Panel" earlier and the "Uninstaller" which both are things
> which sound like they related the NON-Mac App Store version but the $2
> refers to the Mac App Store version.
>
>
>> No idea what happened,
>
> You have more of an idea than anyone else, since you were there and no
> one else was, so if you want help, maybe you could provide us with
> some actual bleeping details that we might be able to use to help you.
>
>
>> no time to spend doing a "Windows" like maintenance job on my computer.
>
> Much like the rest of your message, I have no idea what the eff you're
> trying to say here, but clearly you're a very busy man, and a good use
> of your time would be to find the mailing list for the program and
> complain "Something didn't work! Fix it!"
>
>
>> Why can't you make an app that installs effortlessly like other apps?
>
> A) Why can't you write a bug report that is coherent and contains any
> useful information at all?
>
> B) It has worked fine for me and thousands of others, so there's no
> reason to assume that your experience is normative for anyone other
> than you.
>
> C) If you really are an "Affiliate Professor and Final Management
> Project Tutor," (Hi Linkedin!) I have to believe that you are capable
> of understanding the need for better information that this dreck.
> Instead you sound like a student who got an F and complains "I don't
> get it, Professor Roche did a terrible job teaching this class and
> doesn't explain things at all. I'm going to give him a bad evaluation
> at the end of the semester and post crap about him on my Facebook
> page."
>
> So if you're really interested in figuring this out, try this:
>
> 1. download and run the uninstaller for 1.2.2 (see link above)
>
> 2. reboot your computer.
>
> 3. after it reboots, see if you still see any remnants of Growl on
> your system. Be sure to look in System Preferences and in Finder in
> the Applications folder (press Command + Shift + A to quickly jump to
> the Applications folder). If you DO find any, try dragging them to the
> Trash (you may have to enter your Mac password) and reboot again. (If
> you don't find any remnants, you do not need to reboot.)
>
> 4. Then re-download Growl from the Mac App Store (it won't cost you
> anything if you've already purchased it)
>
> 5. Then tell us *in detail* what goes wrong. If anything. (See my
> first paragraph above for some examples of useful information.)
>
> And it would really help if you could use the actual name for things
> (System Preferences.app vs "Control Panel") and proof-read your email
> before you hit send.
>
> TjL
> (not a Growl developer, just a user on the list)
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