Hello Rich. I'm sorry that your experience with the BookSense has been
less than favorable. I'll address each of your points below.
1. The device will not keep its place in any NLS book. If I load an NLS
book, navigate to a chapter heading, read for a few minutes and then
subsequently close that book, when I open the book again, I am always
taken back to the beginning of the book, and this is frustrating.
Certainly, I can find my place, but this behavior should not be.
I completely agree that this should not be happening. This was a
dominate problem with version 1.0 of the firmware and was fixed in
version 1.1 which was released in August 2009. If you are still
experiencing this problem with the 1.1 firmware where none of your NLS
books are keeping their place, can you give me an example of 1 or 2
books where this is constant so we can determine why it is that your
specific books are having these issues?
2. Suppose I am reading an NLS book, and I turn the device off. Now, I
turn it back on, and press "play" to start listening to the book. What
often happens is you get this incredible machine gun noise. You can
correct the problem by changing the navigation level, but again, this
should not be.
If I understand the problem you are describing, it's like a record which
has been stuck and is playing the same syllable over and over. Usually
pressing pause and then play again resolves the issue. This has been
fixed for the new firmware which we will have out in the near future.
3. My Booksense will never save bookmarks.
This one is a bit vague. Do you mean that it will not save bookmarks in
any place whatsoever? I.E. document reader, daisy or media? Do you mean
only one of these or a certain type of book or file? Specifics are what
we need in order to help you get this resolved.
4. My Booksense is not honoring headings in Audible books.
The reason I finally gave up on the unit is that I downloaded "Under the
Dome" from Audible last week, and when the Booksense kept taking me back
to the beginning of a part of the book, I'd simply had enough.
I don't have this specific book, but will report this to HIMS so they
can look atr this since they are in direct communication with Audible? I
personally have never experienced any problems with any Audible books,
but I know that others have and HIMS does note these to find out what
the problem is.
I truly love this device, but until the firmware update is released, I
will use the Stream, because it always holds my place, and it honors
Audible headings. There is only so much frustration I can deal with, but
I sincerely hope that these problems are addressed in the new firmware,
and when that firmware is released, I'll update my machine as soon as I
can. The trouble is, the Booksense used to keep its place in NLS books,
why it no longer does is a mystery to me. I even reinstalled the
firmware that came out in August, just to make sure. I have done more
than one reset, even the reset where you depress the reset button and
hold down the number 4 key.
At this point in time, unless someone has a great need to use the device
to read computer generated text, I cannot recommend this unit at all. I
hope that with the next firmware update that I will be forced to change
my mind.
The issues you are having are indeed frustrating and I apologize for all
the trouble you have gone through, however I don't understand why you
are having them in the first place. The common things here seems, as you
pointed out, that none of your places are saved in any of the modes of
the BookSense. I'd like to investigate this further to try and find out
what the cause is because this seems unique to your BookSense.
Many thanks.
--
Raul A. Gallegos
GW Micro Technical Support Team
Voice 260-489-3671, Fax 260-489-2608
Web http://www.gwmicro.com
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