Bruce,

I'm sorry, but I'm not sure what you're referring to. Who is "we?"

Aaron

Bruce Toews wrote:
You mean kind of like scripting and virtualized windows being a complete
waste of time as long as we had it and you didn't?

Bruce


On Wed, 24 Sep 2008 09:04:57 -0400, "Aaron Smith" <[EMAIL PROTECTED]>
said:
In addition, remote access solutions are probably the worst way to try to debug sluggishness problems, as it adds another layer of system resource usage, employs constant data compression, and is typically slower than a local environment, even on the fastest of machines with the fastest of connections.

Debugging a customer's machine is not a feat we take lightly, and is very time consuming. We only allocate those resources when we're not able to duplicate the problem on any of our office machines, and it is deemed important enough to investigate.

Aaron

Butch Bussen wrote:
Come on folks!!! Don't you think GW would use the remote desktop if it were possible? Do you think they enjoy asking for a computer just so they can have the pleasure of unpacking it, setting it up at their office, and then going through the bother of packing it back up for return? I really think they have better things to do with their time. They ask for the computer because sometimes this is the only way they can get at the root of the problem. There are a lot of things you just can't do remotely1!!
73s
Butch Bussen
wa0vjr

On Wed, 24 Sep 2008, jitendra ashok mahimkar wrote:

I like Loy's suggestion. GW should look into it, instead of asking for the computer using remote desktop can be beneficial for both parties.

Regards
Jitendra


-----Original Message-----
From: Loy [mailto:[EMAIL PROTECTED]
Sent: Wednesday, September 24, 2008 5:00 AM
To: [email protected]
Subject: Re: Instability problems

Could GWMicro connect remotely to a persons computer that is having these problems and determine the cause of the problem?----- Original Message -----
From: "Chris Belle" <[EMAIL PROTECTED]>
To: "gw-info-gwmicro.com" <[email protected]>
Sent: Tuesday, September 23, 2008 7:15 PM
Subject: Re: Instability problems


I appreci

Damn, I wish I could send you this machine, but this is my main studio
daw and I need it for work.

But I am thinking of getting another one and if I do, I will consider it.

Now I've never done any vm stuff, but isn't that immulation?

I'm glad we worked with 2000 again as i do still have that fleet
little os on an old p3 in the basement which is our server box.

But isn't it better to test on a real machine I would think vm could
only tell you so much.

I know it's impractical to have that many machines around to do every
set-up situation, but the same razor-blade aplies on both sides of the
fence.

You guys need a machine to see exactly what's going on.

And also correct me if I'm wrong but probably low level hard-ware
issues are hard to address with vm unless your doing a multi-boot
thing and actually running a real version of any given set-up.

Thank.

                At 02:59 PM 9/23/2008, you wrote:
Chris Belle wrote:
But with 7.1 even with tripple-talk we feels squashy.  And it's just
not my snappy we I'm used to.
I've been using a Triple Talk for years, and notice no difference
between versions. In fact, I just launched a VM with Windows 2000 and
Window-Eyes 6.1, and compared that to my XP install with Window-Eyes
7.0, tried a few different applications and tasks, both with and
without scripting, and I notice 0 difference between the two situations.

So the only solution that I have, that Mike already offered, is that
if you really want these problems solved, we're going to need a
machine in house that duplicates the problems.

Aaron

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Micro Technical Support Team.

Aaron Smith
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Phone: 260/489-3671
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