Oh mercy. That was a good one. Keep up the great work.
Matt.
Raul Wrote:
I guess I'll have to call myself so I can tell myself to update to the
latest driver. <smile>. As I reflect on this, here is something of how
the call would proceed.
Support: Good afternoon. This is Raul.
Caller: Hello, is this support?
Support: Well you did press 1 at our prompt for technical support, did
you not?
Caller: Well yes, but I wanted to be sure. What did you say your name
was again?
Support: My name is Raul. How can I help you?
Caller: Did you say Rollo?
Support: No, I said Raul. You can pronounce it Raw Ool.
Caller: OK Paul, that is great. Can you help me? I am having a problem
editing in notepad. Characters ding when I arrow over them.
Support: Which version of Windows are you running?
Caller: I have 7.0. I just got it in the mail 2 days ago.
Support. Not Window-Eyes. What version of Windows are you running? As in
XP, Vista, 2000? ETC.
Caller: Oh sorry. I have Vista.
Support: Have you updated to the latest video drivers?
Caller: Yes, I used Microsoft's Windows update earlier today and got the
newest ones. They have a date of April 1, 2007
Support: No, that does not work most of the time. You need to go to the
actual manufacturer's web site to get the latest ones.
Caller: OK, but I thought you guys at GW say that it don't matter which
video card you use.
Support: That is correct. However old drivers, buggy drivers, and
sometimes Microsoft drivers don't cut it for the best experience.
Caller: OK. I'll get the latest drivers. And if that don't fix it, what
then?
Support: If that does not work, you might have a bad card or you might
have to reinstall Windows. It's not the best thing, but Vista sometimes
has bad video issues in general and so this is why sometimes video
issues are worse in Vista than in XP.
Caller: That seems a bit extreme.
Support: I realize this, and I wish I had a better answer. Another
solution you can try is sending us the machine so we can put some debug
code on it and see if Window-Eyes is the cause of the problems.
Caller: I can't be without my machine. It's the only one I have and I
would go through withdrawals and I need to pay my bills because I do all
my Internet banking on it.
Support: I can definitely understand because I do the same thing.
Caller: OK Robert, many thanks and I'll keep you updated with my findings.
Support: Great! And I hope the only issue is getting a newer driver.
Please let us know if we can help further. Thanks for calling.
Click.
K. Matthew said the following on 9/26/2008 10:20 PM:
> You know, a Flickering Screen would mean a lot of things, Bad card, or
> out
> of date driver. And same apply to Angelo problem. About 50 percent of
> times it's a driver issue, and a lot of people don't go out and get the
> latest drivers, in that case, with Vista, It don't go get the latest
driver
> for Nvida as I've updated the video card driver almost twice a month
> for
the
> past year.
>
> And, I'm sure if they call into GW, that would be one of the first
question
> asked, have you updated your Video, and Sound driver? *grin*
>
> Matt.
>
> -----Original Message-----
> From: Raul A. Gallegos [mailto:[EMAIL PROTECTED]
> Sent: Friday, September 26, 2008 9:04 PM
> To: GW Info Discussion List
> Subject: Re: I'm scared
>
> Hello Jamie. I can believe that Angelo is having editing problems. My
> own home machine which runs Vista home premium has problems with edit
> boxes. Yes folks, a GW Micro employee's personal computer has problems.
> When I run Window-Eyes on this machine I'm talking about, I lose
> characters when I'm in edit boxes such as notepad. I've updated my
> video
> card drivers, I've uninstall ed and reinstalled my video drivers, I've
> disabled all the advanced features of my video card and yet...I still
> have issues on that one machine. On another machine with the same video
> card, and still running Vista, but Ultimate instead, I have no such
> editing troubles. This to me would seem to indicate that the video card
> is not the culprit. What is it? I just don't know. I can almost
> guarantee that if I either reinstall Vista or simply get another video
> card, my troubles will be fixed? Why? For the simple reason that
> sometimes there are issues with Vista and its graphics. My sighted wife
> complains that our home Vista machine sometimes flickers badly. So,
> it's
> probably a bad card, or it's just installed wrong as far as Vista is
> concerned and nothing short of a complete reinstall will fix it. So
> what
> do I do? As much as I hate to admit it, I don't use edit boxes much on
> that PC. Luckily I have a laptop, and another pc to fall back on, but
> it's still annoying? What does all of this have to do with the price of
> rice in China? Well, had I brought my pc to GW Micro's office, my place
> of employment, or something, perhaps we would know once and for all if
> it was my machine, or if it was Window-Eyes. Since the problems are not
> life threatening, and I'm lazy, I have not done so and therefore have
> no
> reason to complain.
>
> Many thanks.
>
> Jamie Pauls said the following on 9/26/2008 4:33 PM:
>> If the web is your beef, why not use SA To Go. It's free. Just curious
>> as
> to
>> what sort of editing problems you're having?
>>
>> -----Original Message-----
>> From: Angelo Ercolamento [mailto:[EMAIL PROTECTED]
>> Sent: Friday, September 26, 2008 3:27 PM
>> To: Joe Lanier; 'gw-info gwmicro'
>> Subject: Re: I'm scared
>>
>> smile! your funny,
>> ----- Original Message -----
>> From: "Joe Lanier" <[EMAIL PROTECTED]>
>> To: "'Angelo Ercolamento'" <[EMAIL PROTECTED]>; "'gw-info
gwmicro'"
>
>> <[email protected]>
>> Sent: Friday, September 26, 2008 4:14 PM
>> Subject: RE: I'm scared
>>
>>
>>> Hi,
>>>
>>> Sounds like his mind is made up. Can't please all of the people all
>>> of
>>> the
>>> time. Perhapse, once he gets really burned by thatother company, he
will
>>> come back.
>>>
>>>
>>> Regards.. Joe Lanier
>>>
>>>
>>> -----Original Message-----
>>> From: Angelo Ercolamento [mailto:[EMAIL PROTECTED]
>>> Sent: Friday, September 26, 2008 3:04 PM
>>> To: gw-info gwmicro
>>> Subject: Fw: I'm scared
>>>
>>>> Hi Mike, for me 5.5 was the last good working version of we. 6.0 and
>>>> 6.1 introduced many problems on the web, and many editing problems
>>>> in all Microsoft products. I guess just not so very happy with we
>>>> any
>>>> more, with the 150 upgrade cost of 6.0/6.1 and the cost of this 1
>>>> for
>>>> a product that just isn't very good and now not so stable anymore I
>>>> can't justify it Angelo
>>>> ----- Original Message -----
>>>> From: "Mike Pietruk" <[EMAIL PROTECTED]>
>>>> To: "Angelo Ercolamento" <[EMAIL PROTECTED]>
>>>> Cc: "Darren Harris" <[EMAIL PROTECTED]>; "'Terri
>>>> Pannett'"
>>>> <[EMAIL PROTECTED]>; "'GW Micro'" <[email protected]>
>>>> Sent: Friday, September 26, 2008 3:21 PM
>>>> Subject: Re: I'm scared
>>>>
>>>>
>>>>> Angelo
>>>>>
>>>>> Well, I can understand the hessitancy with 7.0 given numerous
>>>>> comments, but why go back to 5.5.
>>>>> And, as for 7.0, it seems that clean installs and updated scripts
>>>>> have reduced the number of problems reported.
>>>>> 7.0 will work fine for 99.999% of users in the near term.
>>>>>
>>>>>
>>>>> My relationship with God begins with trust.
>>>>> It also continues in trust.
>>>>>
>>>>> Pastor Mark Cummmins, First Baptist church of Ocala, sermon,
>>>>> 09/14/08
>>>>> http://wm.thegospel.com/ocala/080914_drcummins.wmv
>>>>>
>>>>>
>>>>>
>>>>> __________ Information from ESET NOD32 Antivirus, version of virus
>>>>> signature database 3474 (20080926) __________
>>>>>
>>>>> The message was checked by ESET NOD32 Antivirus.
>>>>>
>>>>> http://www.eset.com
>>>>>
>>>>>
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>>>> signature database 3474 (20080926) __________
>>>>
>>>> The message was checked by ESET NOD32 Antivirus.
>>>>
>>>> http://www.eset.com
>>>>
>>>>
>>> If you reply to this message it will be delivered to the original
>>> sender
>>> only. If your reply would benefit others on the list and your
>>> message
is
>>> related to GW Micro, then please consider sending your message to
>>> [email protected] so the entire list will receive it.
>>>
>>> All GW-Info messages are archived at http://www.gwmicro.com/gwinfo,
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>>
>> If you reply to this message it will be delivered to the original
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>
--
Raul A. Gallegos -- GW Micro Technical Support
Voice: 260-489-3671 -- Fax: 260-489-2608
WEB: http://www.gwmicro.com
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