Sam, this turned out to be a graphics card issue, not a pc brand issue. Dell's come with a wide variety of graphics cards, and many of us have made sure we're running the latest drivers. Chip
------------------------------ Chip Orange Database Administrator Florida Public Service Commission [email protected] (850) 413-6314 (Any opinions expressed are solely those of the author and do not necessarily reflect those of the Florida Public Service Commission.) ________________________________ From: Sam bushman [mailto:[email protected]] Sent: Wednesday, July 15, 2009 12:21 PM To: Chip Orange; [email protected] Subject: Re: 7.1 stability problems Hi chip, While I agree that a certain brand of computers can't be blaimed for all problems ... it's true that certain models from certain brands an have show stopper issues for window eyes. I had a friend who bought a computer from wallmart ... the brand now is not important because it's not even sold any more ... well he got the computer running great, but when we installed WE all crashed completely. Uninstalling we did no good. A complete revocery disk had to be used to restore the computer. Another install of we on a perfectly running machine crashed completely the system again. He went back and got another identical machine. Again a perfectly running machine ... after we was installed again only a complete recovery disk could restore the machine. Well after calling GW tech support and an updated graphics driver was found and installed the problems all went away. So the machine out of the box ... every one of them would have had the problem. It was not gwmicro's fault ... in fact there tech support helped identify the problem and the issue with there help was resolved quickly. But, no doubt the brand and model of machine were the issue in the above case. Hope this helps. I defend gw and their support because the number of variables they deal with is truly out of this world and there ability to get it right is top notch to say the least! Just some thoughts. Sam ----- Original Message ----- From: Chip Orange <mailto:[email protected]> To: [email protected] Sent: Wednesday, July 15, 2009 10:10 AM Subject: RE: 7.1 stability problems Brenda, I've been using a Dell laptop for several years, and think it's utterly ridiculous for someone to suggest a certain brand of pc is the cause. who said that to you? Of course tech support is going to get more calls involving one of the best selling brands in the country, that's the way statistics work. btw, I have disabled all the added on Dell software, and it has made no difference. this is easily done using the MSConfig utility if you think anything from Dell is to blame, without a reinstall to see if that's the case. Chip ------------------------------ Chip Orange Database Administrator Florida Public Service Commission [email protected] (850) 413-6314 (Any opinions expressed are solely those of the author and do not necessarily reflect those of the Florida Public Service Commission.) ________________________________ From: Brenda [mailto:[email protected]] Sent: Wednesday, July 15, 2009 9:35 AM To: Paul Henrichsen; 'David'; [email protected] Subject: Re: 7.1 stability problems I hit reply all, hope it works proberly. I have the same locking up problems, especially involving IE. Sometimes W-E freezes and sometimes IE does. It even happened on my xp machine once. More often, with my Vista-64 laptop W-E locks up if I am going too fast when using IE. Last night, I had to shutdown the machine. It was fine after that. (I use dectalk. One thing I don't see mentioned, is anyone using a Dell machine. I was told that Dell machines cause delays and Tech Support may even suggest re-installing windows without Dell programs. I would hate to have to do this. Seems like perhaps this is not just a Dell issue. I'm not glad these issues are happening, but it is good to know it is not just me or my PCs. Brenda ----- Original Message ----- From: Paul Henrichsen <mailto:[email protected]> To: 'David' <mailto:[email protected]> ; [email protected] Sent: Tuesday, July 14, 2009 11:19 PM Subject: RE: 7.1 stability problems I see the same things. I thought it was just that they really didn't do a good job testing with vista 64, but window-eyes 7.1 really should not have been released so quickly. It's definitely not as stable as 7.01. From: David [mailto:[email protected]] Sent: Monday, July 13, 2009 11:02 PM To: Bill Holton; [email protected] Subject: Re: 7.1 stability problems Moving too fast arund, and then loosing speec. Yes, I can confirm that. Under XP Pro. Thought it might be something with my pc, but seems like your machine must have the same trouble, then. ----- Original Message ----- From: Bill Holton <mailto:[email protected]> To: [email protected] Sent: Sunday, July 12, 2009 8:31 PM Subject: 7.1 stability problems Hi. Is anyone else having trouble with 7.1 when you start moving fast around the computer? I have WE 7.1 stop talking on both my XP and Vista machines, both using eloquence, if I start keying around too fast with either Windows keys or WE hotkeys. The rest of the sounds on the PC work fine, and it's not locking up, but it takes speech about ten seconds to start again. Other times it doesn't start again, and the only way to get WE back is to do a hard reset. On my Vista machine, I also have a problem I have had ever since I started using Vista, only now it happens more frequently. Speech will die, the other sounds are working fine, and the only way to get WE back is to turn the machine off or do a start menu restart. Then, just before Windows shuts down, the speech comes back fine, for about two seconds, then the machine is restarted. This is very frustrating. Anyone else having this situation? Thanks. Bill Bill If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, and can be searched through and sorted using the search form at the bottom of the page. If you wish to unsubscribe from this list, send a message to [email protected] and include leave gw-info in the body of the message. If you reply to this message it will be delivered to the original sender only. 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If you wish to unsubscribe from this list, send a message to [email protected] and include leave gw-info in the body of the message. If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, and can be searched through and sorted using the search form at the bottom of the page. If you wish to unsubscribe from this list, send a message to [email protected] and include leave gw-info in the body of the message. If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, and can be searched through and sorted using the search form at the bottom of the page. If you wish to unsubscribe from this list, send a message to [email protected] and include leave gw-info in the body of the message. If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, and can be searched through and sorted using the search form at the bottom of the page. If you wish to unsubscribe from this list, send a message to [email protected] and include leave gw-info in the body of the message.
