First of all, script central and the whole GWMicro.com web page was down. I
suspect that weather may have been the culprit as there were thunder storms
forecast in the area where GWMicro resides.
----- Original Message -----
From: "Stephen Clower" <[email protected]>
To: "gw-info-gwmicro.com" <[email protected]>
Sent: Monday, July 27, 2009 12:38 PM
Subject: Re: GW Micro's Web Site
Michael,
I imagine GW Micro didn't plan on things going offline over the weekend.
The script errors you may have been receiving are likely the result of
timeouts when accessing Script Central, and a work around has existed for
many months. Contact the authors of such scripts about the problem so they
can resolve the issue.
Regards,
Steve
On 7/27/2009 2:26 PM, Michael Massey wrote:
Hi, All. I would like to make a suggestion concerning notification of
difficulties with GW Micro's web site. If it is possible, I hope that if
there are problems with GW Micro's web site being down, or any web
site
for that matter, can customers be notified in a timely manner that a site
is
down so that we customers can avoid or not be bombarded with messages
such
as I cannot access the site, etc., etc. In other words, is there a way
in
which we can be notified that the site is down? While not everybody
will
know that a site is down unless they try to access it, surely, there
must
be a way to notify us. I'm sorry, but in a situation such as this, I
don't
appreciate reading messages such as so and so needs to check their
computer.
It makes me want to scream that the site was down, don't you get it? Ok,
not everybody knew that the GW Micro site was down. But man alive! It
was
frustrating receiving script errors at start up and wondering why I
couldn't
connect to script central from the install packages script. I made a
call
to my ISP and had a frustrating interaction with one of those personnel
who
could not speak decent English who suggested clicking this and that icon
to
optimize my browser. I suggested to him that I try accessing another
site
because he said the modem was showing I was connected just fine. The
other
site connected just fine. Had I known that the GW Micro site was down, I
could have avoided dealing with my ISP's tech support personnel in the
first
place. Thank you.
Sincerely,
Michael Massey
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