I am sorry, with the cost of long distants today, I am sure someone could
spare 50 cents or a dollar.
----- Original Message -----
From: "Sandra Fouts" <[email protected]>
To: "'Jeff Bishop'" <[email protected]>; "Juan Gonzalez"
<[email protected]>
Cc: "GW-Micro" <[email protected]>
Sent: Wednesday, October 28, 2009 8:58 AM
Subject: RE: GW-Micro
Well, although I prefer to call, and it's no problem for me to do that
because I have unlimited long distance on my home phone or would use my cell
phone, there are those who don't want to make a long distance call and GW
doesn't have a tole free number.
Sandra Fouts
Phone Counselor
Arkansas Attorney General's Office
323 Center Street, Ste 200
Little Rock, AR
501-371-2303
Fax 501-682-8118
-----Original Message-----
From: Jeff Bishop [mailto:[email protected]]
Sent: Wednesday, October 28, 2009 10:49 AM
To: Juan Gonzalez
Cc: GW-Micro
Subject: Re: GW-Micro
They will hire more staff and man that staff appropriately to meet the
demand.
----- Original Message -----
From: "Juan Gonzalez" <[email protected]>
To: "Jeff Bishop" <[email protected]>
Cc: "GW-Micro" <[email protected]>
Sent: Wednesday, October 28, 2009 8:46 AM
Subject: Re: GW-Micro
This is due to the fact that GW-Micro is not a big company yet. What
do you think they are going to do when they become a big company and
have millions of calls come in?
--------------------------------------------------
From: "Jeff Bishop" <[email protected]>
Sent: Wednesday, October 28, 2009 10:43 AM
To: "Juan Gonzalez" <[email protected]>; "Alan R. Downing"
<[email protected]>
Cc: "GW-Micro" <[email protected]>
Subject: Re: GW-Micro
OK, let's talk about them as a company. If I call, I get a human on
the phone in less then 30 seconds. If I call Microsoft, I might get
someone in 20 to 30 minutes.
----- Original Message -----
From: "Juan Gonzalez" <[email protected]>
To: "Alan R. Downing" <[email protected]>
Cc: "GW-Micro" <[email protected]>
Sent: Wednesday, October 28, 2009 8:40 AM
Subject: Re: GW-Micro
First off there is no such thing as being too busy when you're
trying to improve your status in society and calling 911 is way
different than calling a company. Next, I want to apologize to Aaron
for saying that he was being defensive. Maybe this was not the word
I should have used. The only thing that bugged me is that I was
given the reasons why they took a while instead of telling me what
they are going to do to improve their customer service. GW-Micro is a
company and as such, it will be treated.
You do not make companies your friends, you give them feedback so in
the future they handle things better. Just like how we send error
reports about their products we should send them feedback on their
staff. I mean we are already struggling outside of GW-Micro we
should not have to struggle with the people who are helping us. I
mean would you rather have a 40 year old who still lives with his
mom and is grumpy answer the phone when you call or would you like
it better having someone who is willing to help you at any cost. I
being a customer would want the best service if I am going to invest my
money to help this company grow.
Companies like GW-Micro could care less about what the customer says
or thinks as long as they get their money. This is why they sell you
a screen reader for over 900 dollars. The only reason they make it
better is sometimes not to help the customer but, to help themselves
in selling it. How come we can't get it for half of the price. I
really do not know what goes into making software but, in my opinion
I do not think it takes $900 plus worth of writing. This does not
just apply to GW-Micro but other companies like Microsoft. This is
just my opinion so I have no clue how this works either so I am not
going to get into it. Lastly they treat us as consumers so we should
treat them as a company and not a friend. PS I like GW-Micro's
payment plan and I think this is a great start on improving this
company. There might be more things that have helped and I might not
know about them.
--------------------------------------------------
From: "Alan R. Downing" <[email protected]>
Sent: Wednesday, October 28, 2009 6:31 AM
To: "'Juan Gonzalez'" <[email protected]>; "'Wil James'"
<[email protected]>
Cc: "'GW-Micro'" <[email protected]>
Subject: RE: GW-Micro
Ernest suggestion, call if and when you needs are time critical.
Anyone who
is too busy to make a call on something that is very important is
way too busy.
I don't think that excuse would hold up when pondering a call to
911<smile>.
Alan R. Downing
Phoenix, AZ
-----Original Message-----
From: Juan Gonzalez [mailto:[email protected]]
Sent: Tuesday, October 27, 2009 9:10 PM
To: Wil James
Cc: GW-Micro
Subject: Re: GW-Micro
sorry for being so "touchy" or "feely" but when I am going to pay
more than
$900 I would like to get some amount of good customer service. I
have nothing against GW-Micro because I know that they are doing a
great job on developing accessories for the people who need it. I
would like to just get things done in a reasonable amount of time.
Maybe GW-Micro needs to higher someone to stay at the office and
answer e-mails while the other sales people go out and about. I
have no clue how that all works so I am not going
to get into it. This has not changed my mind in acquiring
window-eyes because I prefer it than JAWS. I am pretty sure that
you would be "touchy"
and "feely" if it was something that you needed right away so you
could get things done quickly. I understand that I could have
called but I am so busy to be put on wait. I thought an e-mail
would have been quicker. Now, do not go around calling people
"touchy" or "feely" if you do not understand what the situation of
that particular person is because one day it might be you in that
same situation and you will not like it when someone calls you
"touchy" or "feely." Finally, let the good people on this list get
things done and do not be a hypocrite.
--------------------------------------------------
From: "Wil James" <[email protected]>
Sent: Tuesday, October 27, 2009 6:07 PM
To: "GW-info" <[email protected]>
Subject: RE: GW-Micro
I fully agree. My God, everybody is so touchy, feely. Relax, man!
If
you
require immediate action, call GW Micro.
--------------------
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Edge Radio.
We play rock, and nothing but rock! No ever changing formats, no
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-------------------
-----Original Message-----
From: Aaron Smith [mailto:[email protected]]
Sent: Tuesday, October 27, 2009 5:06 PM
To: Juan Gonzalez
Cc: GW-Micro
Subject: Re: GW-Micro
Juan,
No one is being defensive; reading emotion in an email is a road
to madness.
I was just sharing information about why you may have not received
any response yet.
Aaron
On 10/27/2009 4:26 PM, Juan Gonzalez wrote:
Sorry I forgot about the weekend and people do not work on the
weekend.
Now, about your sales department being in a meeting, we as
consumers do not know this kind of information. I did not mean to
get anyone mad, I was just asking around to see if I should wait
for a longer time or try to send it again. My apologies. I really
did not expect such a defensive response, I thought people in
GW-Micro were more understanding? guess not. again sorry if I
offended anyone
--------------------------------------------------
From: "Aaron Smith" <[email protected]>
Sent: Tuesday, October 27, 2009 2:24 PM
To: "Juan Gonzalez" <[email protected]>
Cc: "GW-Micro" <[email protected]>
Subject: Re: GW-Micro
Juan,
Remember, your five days includes two days of weekend. In
addition, our entire sales department was in a day-long, face to
face meeting with HIMS yesterday. So it really hasn't been that
long. And, truth be told, sales is not a quick to reply as
support; they're often on the road. Generally speaking, sales
questions, while very important, aren't usually critical in
nature like those to support. If you feel enough time has
passed, and you still haven't received a reply, then you should
call us; it's always possible for to be marked as junk or not be
delivered properly.
Aaron
On 10/27/2009 12:54 PM, Juan Gonzalez wrote:
Hi every one! one question. Have any of you used GW-Micro's
website to send an e-mail to there sales department? The reason
I am asking this is because I send them an e-mail with a few
questions and it has been five days and they have not
responded. do they usually take
this long?
If you reply to this message it will be delivered to the
original sender only. If your reply would benefit others on the
list and your message is related to GW Micro, then please
consider sending your message to [email protected] so the
entire list will receive it.
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--
To insure that you receive proper support, please include all
past correspondence (where applicable), and any relevant
information pertinent to your situation when submitting a
problem report to the GW Micro Technical Support Team.
Aaron Smith
GW Micro
Phone: 260/489-3671
Fax: 260/489-2608
WWW: http://www.gwmicro.com
FTP: ftp://ftp.gwmicro.com
Technical Support & Web Development
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If you wish to unsubscribe from this list, send a message to
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message.
--
To insure that you receive proper support, please include all past
correspondence (where applicable), and any relevant information
pertinent to your situation when submitting a problem report to
the GW Micro Technical Support Team.
Aaron Smith
GW Micro
Phone: 260/489-3671
Fax: 260/489-2608
WWW: http://www.gwmicro.com
FTP: ftp://ftp.gwmicro.com
Technical Support & Web Development
If you reply to this message it will be delivered to the original
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