You know, people need to chill out! There are several things mentioned on this list that are not window-eyes. For example, wanting to learn how to use skipe, or firefox, or something like that.
Sandra Fouts Phone Counselor Arkansas Attorney General's Office 323 Center Street, Ste 200 Little Rock, AR 501-371-2303 Fax 501-682-8118 -----Original Message----- From: Keith Hinton [mailto:[email protected]] Sent: Thursday, December 03, 2009 12:22 AM To: Kim Lingo Cc: [email protected] Subject: Re: Verizon Snubs Needs of Blind and Visually Impaired Customers Wow. Some type of thread. I thought JAWS (the direct compitition to GW-Micro) is not related to this list, however? Please stick on topic. Verizon Wireless is also not GW-Micro related. The few times I mentioned JAWS were when pointing out things, but otherwise I wouldn't have. Thanks. Regards, --Keith On 12/2/09, Kim Lingo <[email protected]> wrote: > That's true, but it beats the snot out of being dead, and maybe even > deaf too. I suppose deaf people would disagree with me on that one. > Kim Lingo > At 11:05 PM 12/1/2009, you wrote: >>That's true. >>----- Original Message ----- From: "Juan Gonzalez" >> <[email protected]> >>To: "Alan R. Downing" <[email protected]> >>Cc: "GW-Micro" <[email protected]> >>Sent: Tuesday, December 01, 2009 11:46 AM >>Subject: Re: Verizon Snubs Needs of Blind and Visually Impaired >>Customers >> >> >>>The only time it is good to be blind is when you meet people because >>>you actually get to know the person for who they really are so it is >>>not all bad. >>> >>>-------------------------------------------------- >>>From: "Alan R. Downing" <[email protected]> >>>Sent: Thursday, November 26, 2009 8:49 AM >>>To: "'Chris G'" <[email protected]>; "'Tom Fairhurst'" >>><[email protected]> >>>Cc: <[email protected]> >>>Subject: RE: Verizon Snubs Needs of Blind and Visually Impaired >>>Customers >>> >>>>I know absolutely nothing about the original problem that generated >>>>this thread, but in general, I have concluded over the years that >>>>blind folks tend to immediately assume that they are being snubbed >>>>or otherwise discriminated against. In many, if not most instances, >>>>it turns out not to be true at all. I see all sorts of complaints >>>>like this on various lists, and having used the same service or >>>>what ever, and having never had a similar issue, I have to conclude >>>>that something else is at work. I always come back to the same >>>>thought, regardless of what some folks believe, being blind is a >>>>heck of a lot more than a nuisance. Many occasions/situations in >>>>life will prove to be much harder to accomplish, if not close to >>>>impossible, simply because we are blind; no kidding folks, that is >>>>the way it is. It ain't good to be blind, no matter how you look at >>>>it. >>>> >>>>Happy Thanksgiving to all! >>>> >>>> >>>> >>>> >>>> >>>> >>>>Alan R. Downing >>>>Phoenix, AZ >>>> >>>>-----Original Message----- >>>>From: Chris G [mailto:[email protected]] >>>>Sent: Thursday, November 26, 2009 4:27 AM >>>>To: Tom Fairhurst >>>>Cc: [email protected] >>>>Subject: Re: Verizon Snubs Needs of Blind and Visually Impaired >>>>Customers >>>> >>>>Hi, >>>> >>>>It's not screen readers, it sounds like the rep was not familiar >>>>with general windows terminology. IE buttons, list boxes etc. The >>>>general sighted community just has no clue what controls are and >>>>what they are called. They just know where to click. I was on the >>>>phone with a sighted consumer and this person had no idea what a >>>>menu bar was. Told them to click the tools menu and they were like >>>>huh? I sure can understand the frustration of the original poster, >>>>but, maybe asking the rep how he got a job in cust service might not >>>>have been the best way to go about it. >>>> >>>>Chris >>>> >>>> >>>> >>>> >>>> >>>>On Wed, 25 Nov 2009 18:20:15 -0600 >>>>"Tom Fairhurst" <[email protected]> wrote: >>>> >>>>>Issues like this one occur routinely for many of us. It was >>>>>correctly >>>>pointed out that the problem, itself, may not be Verizon's. However, >>>>apparently, they did a very poor job of trying to help their >>>>customer. If front-line representatives are not familiar with a >>>>subject matter, they should try to get help. Frankly, if no one at >>>>Verizon is familiar with screen readers, they need to be educated. >>>>> ----- Original Message ----- From: donald E. Bowen, Jr. >>>>> To: GW Micro Support List >>>>> Sent: Wednesday, November 25, 2009 12:11 PM >>>>> Subject: Verizon Snubs Needs of Blind and Visually Impaired >>>>> Customers >>>>> >>>>> >>>>> Hi, >>>>> >>>>> >>>>> >>>>> After a very frustrating morning with Verizon.com , I am writing >>>>> to you >>>>all as a form of therapy. >>>>> >>>>> >>>>> >>>>> I managed to register an online account with them this morning >>>>> and when >>>>trying to complete an online payment came across an inaccessible >>>>Submit button I could navigate all around it but could not get >>>>focus on it. I finally had a sighted individual look for me. The >>>>button was there. I asked the sighted person to put the mouse pointer on >>>>it but not to click. >>>>He did. >>>>> >>>>> >>>>> >>>>> Window Eyes announced graphic >>>>> >>>>> >>>>> >>>>> I took over with the numpad mouse controls but could not >>>>> navigate away >>>>from and then back to. Well, I was able to move away from, just not >>>>back to. Oddly, not even the jump to graphic navigation command >>>>would take me back to the Submit button. >>>>> >>>>> >>>>> >>>>> I gave up, asked my son to go ahead and click on it for me. He did. >>>>The payment confirmation screen loaded. >>>>> >>>>> >>>>> >>>>> I then called the Verizon e-services center. >>>>> >>>>> >>>>> >>>>> John O'Niel, the telephone support agent who answered, said he >>>>> did not >>>>know what a control was, He did not know anything about links, >>>>buttons, drop down boxes or list boxes or what a screen reader was, >>>>nor did he have any idea what to do. When I asked him how he got a >>>>job as a telephone support agent for Verizon e-services, He then >>>>hung up on me. >>>>> >>>>> >>>>> >>>>> I called Verizon and asked for the legal department. The clerk >>>>> who >>>>answered there said, with disdain, when I briefed her on the reason >>>>for my call, "please hold" and transferred me to Customer Service. >>>>> >>>>> >>>>> >>>>> If Target, and other commercial web sites can be successfully >>>>> sued for >>>>Publishing an inaccessible web site, surely a utility company is >>>>under some sort of obligation to provide an accessible web site. >>>>> >>>>> >>>>> >>>>> Thanks for letting me vent. And by the by, anybody have a clue >>>>> how I >>>>can submit my payment to Verizon? Besides a paper check or paying a >>>>service fee for pay by phone? >>>>> >>>>> >>>>> >>>>> Sincerely, >>>>> >>>>> Donald E. Bowen, Jr. >>>>> >>>>> Music for Sight >>>>> >>>>> SKYPE ID: musicforsight >>>>> >>>>> >>>>> >>>>> >>>>>If you reply to this message it will be delivered to the original >>>>>sender only. If your reply would benefit others on the list and >>>>>your message is related to GW Micro, then please consider sending >>>>>your message to [email protected] so the entire list will receive it. >>>>> >>>>>All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, >>>>>and >>>>can be searched through and sorted using the search >>>>>form at the bottom of the page. >>>>> >>>>>If you wish to unsubscribe from this list, send a message to >>>>>[email protected] and include leave gw-info in the body of the >>>>>message. >>>>> >>>>> >>>>> __________ Information from ESET NOD32 Antivirus, version of >>>>> virus >>>>signature database 4636 (20091125) __________ >>>>> >>>>> The message was checked by ESET NOD32 Antivirus. >>>>> >>>>> http://www.eset.com >>>>> >>>>> >>>>>If you reply to this message it will be delivered to the original >>>>>sender only. If your reply would benefit others on the list and >>>>>your message is related to GW Micro, then please consider sending >>>>>your message to [email protected] so the entire list will receive it. >>>>> >>>>>All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, >>>>>and >>>>can be searched through and sorted using the search >>>>>form at the bottom of the page. >>>>> >>>>>If you wish to unsubscribe from this list, send a message to >>>>>[email protected] and include leave gw-info in the body of the >>>>>message. >>>> >>>> >>>>-- >>>>The home of the Mystic Place blog and podcast. >>>>www.mysticplace.info >>>>RSS: feeds.feedburner.com/mysticplacebp >>>> >>>>If you reply to this message it will be delivered to the original >>>>sender only. If your reply would benefit others on the list and >>>>your message is related to GW Micro, then please consider sending >>>>your message to [email protected] so the entire list will receive it. >>>> >>>>All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, >>>>and can be searched through and sorted using the search form at the >>>>bottom of the page. >>>> >>>>If you wish to unsubscribe from this list, send a message to >>>>[email protected] and include leave gw-info in the body of the >>>>message. >>>> >>>> >>>>If you reply to this message it will be delivered to the original >>>>sender only. If your reply would benefit others on the list and >>>>your message is related to GW Micro, then please consider sending >>>>your message to [email protected] so the entire list will receive it. >>>> >>>>All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, >>>>and can be searched through and sorted using the search form at the >>>>bottom of the page. >>>> >>>>If you wish to unsubscribe from this list, send a message to >>>>[email protected] and include leave gw-info in the body of the >>>>message. >>>> >>> >>>If you reply to this message it will be delivered to the original >>>sender only. If your reply would benefit others on the list and your >>>message is related to GW Micro, then please consider sending your >>>message to [email protected] so the entire list will receive it. >>> >>>All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, >>>and can be searched through and sorted using the search form at the >>>bottom of the page. >>>If you wish to unsubscribe from this list, send a message to >>>[email protected] and include leave gw-info in the body of the message. >> >>If you reply to this message it will be delivered to the original >>sender only. If your reply would benefit others on the list and your >>message is related to GW Micro, then please consider sending your >>message to [email protected] so the entire list will receive it. >> >>All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, >>and can be searched through and sorted using the search form at the >>bottom of the page. >>If you wish to unsubscribe from this list, send a message to >>[email protected] and include leave gw-info in the body of the message. >> >> >>__________ Information from ESET NOD32 Antivirus, version of virus >>signature database 4653 (20091201) __________ >> >>The message was checked by ESET NOD32 Antivirus. >> >>http://www.eset.com >> >> > > If you reply to this message it will be delivered to the original > sender only. If your reply would benefit others on the list and your > message is related to GW Micro, then please consider sending your > message to [email protected] so the entire list will receive it. > > All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, > and can be searched through and sorted using the search form at the > bottom of the page. > > If you wish to unsubscribe from this list, send a message to > [email protected] and include leave gw-info in the body of the > message. > > If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, and can be searched through and sorted using the search form at the bottom of the page. If you wish to unsubscribe from this list, send a message to [email protected] and include leave gw-info in the body of the message. If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, and can be searched through and sorted using the search form at the bottom of the page. If you wish to unsubscribe from this list, send a message to [email protected] and include leave gw-info in the body of the message.
