Hi Brenda. I think the site you mention is another that should be
accessible. Also I didn't call for suing verizon but said in response to
the previous poster this is an option you have. I didn't sue verizon I
switched my cell to A T & T easier choice for the moment. Also when I can't
get the site to work I generally do use my bill pay. That being said if
someone does file a class action against Verizon and ask me to take part I
wouldn't say no if it went to court.
Verizon has no problem charging these outrageous breech of contract fees and
of course neither does A T & T. I think congress should outlaw those or at
least restrict them to six months.
That's my personal thinking and I don't have the cash to pay an attorney to
promote it.
But if Ralph Nadder wants to launch a public action count me in. lol.
I don't think the original poster will pursue this to a legal action I think
he was simply frustrated. But if I felt strongly and was frustrated enough I
would mention it to the atorneys. I don't have money to offer them and if
they pursue the matter they have to decide if it has meritt.
But a good attorney even when a case has merrit doesn't just Sue because he
/she has to show the court every possible good faith effort was made to
rectify the situation.
Here's a different example Farmville and the other games on Facebook. I
personally am discouraging legal actions because Jeff Wieland wants to help
and is making every effort to hear us and to do so.
We need to continue dialoging with him when we ever have accessability
problems there.
Mike
----- Original Message -----
From: "Brenda" <[email protected]>
To: ">" <[email protected]>
Sent: Friday, November 27, 2009 6:14 AM
Subject: QVC and Re: Verizon Snubs Needs of Blind and Visually Impaired
Customers
Well then, what about QVC's website? I always have to call them. Others
have tried to contact them to get change. At least I was able to get help
from GW regarding some access issues at QVC. The info might apply to
other sites. It had to do with turning brows off and using sift-tab (I
woudl have to look it up).
It is a shame we have to resort to lawyers,when common sense and
compassion on the part of the venters is all that is really needed.
Brenda
From: "Michael Peterson" <[email protected]>
To: "Jim Grimsby JR." <[email protected]>
Cc: <[email protected]>
Sent: Friday, November 27, 2009 1:56 AM
Subject: Re: Verizon Snubs Needs of Blind and Visually Impaired Customers
Lol Jim like attorneys will just sue verizon because he ask them to!
All the steps you outline would be done if those attorneys got involved.
When we sued target we ask them to fix there site first they would not we
followed a whole chain of legalities before we resorted to the lawsuit.
If we decided to take on Verizon I'm sure the same protacol would be
followed.
If the same rules apply as target one could say well you could order from
target other ways that could work so don't sue them
Target probably did in fact and I'm sure other blind people did.
But it didn't hold in court.
Mike
----- Original Message -----
From: "Jim Grimsby JR." <[email protected]>
To: "'Michael Peterson'" <[email protected]>
Cc: <[email protected]>
Sent: Thursday, November 26, 2009 10:34 PM
Subject: RE: Verizon Snubs Needs of Blind and Visually Impaired Customers
Hi first it is a little early to be talking about sueing people.
First have you checked this site with other browser? What does not
render
with one quite often will with another.
Second if using another browser doesn't work what happens when you use
another screen reader it could be that another screen reader has no
problem
getting the information from the web site. If this is so then gw micro
will
need to address this when brows mode gets updated.
Now if using another screen reader doesn't work you now need to contact
the
web master and let him know that this page is not tagged correctly and
there
for does not provide the needed accessibility for screen reader users.
The
w3c published guide lines on how to make accessible web pages that you
can
refer him to. You should not sue or ask for them to be sued because even
if
this site is not accessible there are bill payment sites that are where
you
can pay the bill. For example bank of America web site is accessible
and
you can pay your bills there. Most other banking web sites are also
accessible.
Really though the best way to pay a bill that is going to be the same
each
month is to set it up with your bank or the company web site to
automaticly
take the money each month then you need not concern your self with this.
Hth
-----Original Message-----
From: Michael Peterson [mailto:[email protected]]
Sent: Thursday, November 26, 2009 9:42 AM
To: Chris G
Cc: [email protected]
Subject: Re: Verizon Snubs Needs of Blind and Visually Impaired
Customers
Honestly although I was a verizon customer for cell for many years
they
are like this probably not just to the blind but to many consummers.
They
just raised there "security deposit I heard I hesitate to say others in
the
industry are better because it's what the gov permits them to do.
A telephone rep normally doesn't know about computer issues unless your
referred to tech support.
If website accessability is really a concern you should aproach the
attorneys who handled target perhaps they will take the case.
You can do as suggested use your pay by phone feature via your bank
although
it's slower than paying directly online most likely so plan extra time
or
Until something happens just get a sighted person to click and wait for
the
class action settlement.
Mike
----- Original Message -----
From: "Chris G" <[email protected]>
To: "Tom Fairhurst" <[email protected]>
Cc: <[email protected]>
Sent: Thursday, November 26, 2009 3:26 AM
Subject: Re: Verizon Snubs Needs of Blind and Visually Impaired
Customers
Hi,
It's not screen readers, it sounds like the rep was not familiar with
general windows terminology. IE buttons, list boxes etc. The general
sighted community just has no clue what controls are and what they are
called. They just know where to click. I was on the phone with a
sighted consumer and this person had no idea what a menu bar was. Told
them to click the tools menu and they were like huh? I sure can
understand the frustration of the original poster, but, maybe asking
the
rep how he got a job in cust service might not have been the best way
to
go about it.
Chris
On Wed, 25 Nov 2009 18:20:15 -0600
"Tom Fairhurst" <[email protected]> wrote:
Issues like this one occur routinely for many of us. It was correctly
pointed out that the problem, itself, may not be Verizon's. However,
apparently, they did a very poor job of trying to help their customer.
If
front-line representatives are not familiar with a subject matter,
they
should try to get help. Frankly, if no one at Verizon is familiar with
screen readers, they need to be educated.
----- Original Message -----
From: donald E. Bowen, Jr.
To: GW Micro Support List
Sent: Wednesday, November 25, 2009 12:11 PM
Subject: Verizon Snubs Needs of Blind and Visually Impaired
Customers
Hi,
After a very frustrating morning with Verizon.com , I am writing to
you
all as a form of therapy.
I managed to register an online account with them this morning and
when
trying to complete an online payment came across an inaccessible
Submit
button I could navigate all around it but could not get focus on it.
I
finally had a sighted individual look for me. The button was there.
I
asked the sighted person to put the mouse pointer on it but not to
click.
He did.
Window Eyes announced graphic
I took over with the numpad mouse controls but could not navigate
away
from and then back to. Well, I was able to move away from, just not
back
to. Oddly, not even the jump to graphic navigation command would take
me
back to the Submit button.
I gave up, asked my son to go ahead and click on it for me. He did.
The payment confirmation screen loaded.
I then called the Verizon e-services center.
John O'Niel, the telephone support agent who answered, said he did
not
know what a control was, He did not know anything about links,
buttons,
drop down boxes or list boxes or what a screen reader was, nor did he
have any idea what to do. When I asked him how he got a job as a
telephone support agent for Verizon e-services, He then hung up on me.
I called Verizon and asked for the legal department. The clerk who
answered there said, with disdain, when I briefed her on the reason
for
my call, "please hold" and transferred me to Customer Service.
If Target, and other commercial web sites can be successfully sued
for
Publishing an inaccessible web site, surely a utility company is under
some sort of obligation to provide an accessible web site.
Thanks for letting me vent. And by the by, anybody have a clue how
I
can submit my payment to Verizon? Besides a paper check or paying a
service fee for pay by phone?
Sincerely,
Donald E. Bowen, Jr.
Music for Sight
SKYPE ID: musicforsight
If you reply to this message it will be delivered to the original
sender only. If your reply would benefit others on the list and
your message is related to GW Micro, then please consider sending
your message to [email protected] so the entire list will receive
it.
All GW-Info messages are archived at http://www.gwmicro.com/gwinfo,
and
can be searched through and sorted using the search
form at the bottom of the page.
If you wish to unsubscribe from this list, send a message to
[email protected] and include leave gw-info in the body
of the message.
__________ Information from ESET NOD32 Antivirus, version of virus
signature database 4636 (20091125) __________
The message was checked by ESET NOD32 Antivirus.
http://www.eset.com
If you reply to this message it will be delivered to the original
sender only. If your reply would benefit others on the list and
your message is related to GW Micro, then please consider sending
your message to [email protected] so the entire list will receive
it.
All GW-Info messages are archived at http://www.gwmicro.com/gwinfo,
and
can be searched through and sorted using the search
form at the bottom of the page.
If you wish to unsubscribe from this list, send a message to
[email protected] and include leave gw-info in the body
of the message.
--
The home of the Mystic Place blog and podcast.
www.mysticplace.info
RSS: feeds.feedburner.com/mysticplacebp
If you reply to this message it will be delivered to the original
sender only. If your reply would benefit others on the list and
your message is related to GW Micro, then please consider sending
your message to [email protected] so the entire list will receive it.
All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, and
can be searched through and sorted using the search
form at the bottom of the page.
If you wish to unsubscribe from this list, send a message to
[email protected] and include leave gw-info in the body
of the message.
If you reply to this message it will be delivered to the original
sender only. If your reply would benefit others on the list and
your message is related to GW Micro, then please consider sending
your message to [email protected] so the entire list will receive it.
All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, and
can
be searched through and sorted using the search
form at the bottom of the page.
If you wish to unsubscribe from this list, send a message to
[email protected] and include leave gw-info in the body
of the message.
If you reply to this message it will be delivered to the original
sender only. If your reply would benefit others on the list and
your message is related to GW Micro, then please consider sending
your message to [email protected] so the entire list will receive it.
All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, and
can be searched through and sorted using the search
form at the bottom of the page.
If you wish to unsubscribe from this list, send a message to
[email protected] and include leave gw-info in the body of the
message.
If you reply to this message it will be delivered to the original
sender only. If your reply would benefit others on the list and
your message is related to GW Micro, then please consider sending
your message to [email protected] so the entire list will receive it.
All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, and
can be searched through and sorted using the search
form at the bottom of the page.
If you wish to unsubscribe from this list, send a message to
[email protected] and include leave gw-info in the body of the message.
If you reply to this message it will be delivered to the original
sender only. If your reply would benefit others on the list and
your message is related to GW Micro, then please consider sending
your message to [email protected] so the entire list will receive it.
All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, and can be
searched through and sorted using the search
form at the bottom of the page.
If you wish to unsubscribe from this list, send a message to
[email protected] and include leave gw-info in the body
of the message.
