Hi first it is a little early to be talking about sueing people. First have you checked this site with other browser? What does not render with one quite often will with another. Second if using another browser doesn't work what happens when you use another screen reader it could be that another screen reader has no problem getting the information from the web site. If this is so then gw micro will need to address this when brows mode gets updated. Now if using another screen reader doesn't work you now need to contact the web master and let him know that this page is not tagged correctly and there for does not provide the needed accessibility for screen reader users. The w3c published guide lines on how to make accessible web pages that you can refer him to. You should not sue or ask for them to be sued because even if this site is not accessible there are bill payment sites that are where you can pay the bill. For example bank of America web site is accessible and you can pay your bills there. Most other banking web sites are also accessible. Really though the best way to pay a bill that is going to be the same each month is to set it up with your bank or the company web site to automaticly take the money each month then you need not concern your self with this. Hth
-----Original Message----- From: Michael Peterson [mailto:[email protected]] Sent: Thursday, November 26, 2009 9:42 AM To: Chris G Cc: [email protected] Subject: Re: Verizon Snubs Needs of Blind and Visually Impaired Customers Honestly although I was a verizon customer for cell for many years they are like this probably not just to the blind but to many consummers. They just raised there "security deposit I heard I hesitate to say others in the industry are better because it's what the gov permits them to do. A telephone rep normally doesn't know about computer issues unless your referred to tech support. If website accessability is really a concern you should aproach the attorneys who handled target perhaps they will take the case. You can do as suggested use your pay by phone feature via your bank although it's slower than paying directly online most likely so plan extra time or Until something happens just get a sighted person to click and wait for the class action settlement. Mike ----- Original Message ----- From: "Chris G" <[email protected]> To: "Tom Fairhurst" <[email protected]> Cc: <[email protected]> Sent: Thursday, November 26, 2009 3:26 AM Subject: Re: Verizon Snubs Needs of Blind and Visually Impaired Customers > Hi, > > It's not screen readers, it sounds like the rep was not familiar with > general windows terminology. IE buttons, list boxes etc. The general > sighted community just has no clue what controls are and what they are > called. They just know where to click. I was on the phone with a > sighted consumer and this person had no idea what a menu bar was. Told > them to click the tools menu and they were like huh? I sure can > understand the frustration of the original poster, but, maybe asking the > rep how he got a job in cust service might not have been the best way to > go about it. > > Chris > > > > > > On Wed, 25 Nov 2009 18:20:15 -0600 > "Tom Fairhurst" <[email protected]> wrote: > >> Issues like this one occur routinely for many of us. It was correctly >> pointed out that the problem, itself, may not be Verizon's. However, >> apparently, they did a very poor job of trying to help their customer. If >> front-line representatives are not familiar with a subject matter, they >> should try to get help. Frankly, if no one at Verizon is familiar with >> screen readers, they need to be educated. >> ----- Original Message ----- >> From: donald E. Bowen, Jr. >> To: GW Micro Support List >> Sent: Wednesday, November 25, 2009 12:11 PM >> Subject: Verizon Snubs Needs of Blind and Visually Impaired Customers >> >> >> Hi, >> >> >> >> After a very frustrating morning with Verizon.com , I am writing to you >> all as a form of therapy. >> >> >> >> I managed to register an online account with them this morning and when >> trying to complete an online payment came across an inaccessible Submit >> button I could navigate all around it but could not get focus on it. I >> finally had a sighted individual look for me. The button was there. I >> asked the sighted person to put the mouse pointer on it but not to click. >> He did. >> >> >> >> Window Eyes announced graphic >> >> >> >> I took over with the numpad mouse controls but could not navigate away >> from and then back to. Well, I was able to move away from, just not back >> to. Oddly, not even the jump to graphic navigation command would take me >> back to the Submit button. >> >> >> >> I gave up, asked my son to go ahead and click on it for me. He did. >> The payment confirmation screen loaded. >> >> >> >> I then called the Verizon e-services center. >> >> >> >> John O'Niel, the telephone support agent who answered, said he did not >> know what a control was, He did not know anything about links, buttons, >> drop down boxes or list boxes or what a screen reader was, nor did he >> have any idea what to do. When I asked him how he got a job as a >> telephone support agent for Verizon e-services, He then hung up on me. >> >> >> >> I called Verizon and asked for the legal department. The clerk who >> answered there said, with disdain, when I briefed her on the reason for >> my call, "please hold" and transferred me to Customer Service. >> >> >> >> If Target, and other commercial web sites can be successfully sued for >> Publishing an inaccessible web site, surely a utility company is under >> some sort of obligation to provide an accessible web site. >> >> >> >> Thanks for letting me vent. And by the by, anybody have a clue how I >> can submit my payment to Verizon? Besides a paper check or paying a >> service fee for pay by phone? >> >> >> >> Sincerely, >> >> Donald E. Bowen, Jr. >> >> Music for Sight >> >> SKYPE ID: musicforsight >> >> >> >> >> If you reply to this message it will be delivered to the original >> sender only. If your reply would benefit others on the list and >> your message is related to GW Micro, then please consider sending >> your message to [email protected] so the entire list will receive it. >> >> All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, and >> can be searched through and sorted using the search >> form at the bottom of the page. >> >> If you wish to unsubscribe from this list, send a message to >> [email protected] and include leave gw-info in the body >> of the message. >> >> >> __________ Information from ESET NOD32 Antivirus, version of virus >> signature database 4636 (20091125) __________ >> >> The message was checked by ESET NOD32 Antivirus. >> >> http://www.eset.com >> >> >> If you reply to this message it will be delivered to the original >> sender only. If your reply would benefit others on the list and >> your message is related to GW Micro, then please consider sending >> your message to [email protected] so the entire list will receive it. >> >> All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, and >> can be searched through and sorted using the search >> form at the bottom of the page. >> >> If you wish to unsubscribe from this list, send a message to >> [email protected] and include leave gw-info in the body >> of the message. > > > -- > The home of the Mystic Place blog and podcast. > www.mysticplace.info > RSS: feeds.feedburner.com/mysticplacebp > > If you reply to this message it will be delivered to the original > sender only. If your reply would benefit others on the list and > your message is related to GW Micro, then please consider sending > your message to [email protected] so the entire list will receive it. > > All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, and > can be searched through and sorted using the search > form at the bottom of the page. > > If you wish to unsubscribe from this list, send a message to > [email protected] and include leave gw-info in the body > of the message. > If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, and can be searched through and sorted using the search form at the bottom of the page. If you wish to unsubscribe from this list, send a message to [email protected] and include leave gw-info in the body of the message. If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, and can be searched through and sorted using the search form at the bottom of the page. If you wish to unsubscribe from this list, send a message to [email protected] and include leave gw-info in the body of the message.
