I hear all this talk about GW having different ways of other companies but
in reality they are the same. All they are doing is giving it a different
name. I see no difference but some of you might. Thank you for trying to
help me but let's not worry about it anymore. From now on if I have issues I
will take it to somebody else as someone suggested. So good luck and I am
going to change this stupid companies way thing that seems to go around.
Just cause they don't do it we shouldn't do it either, what stupidity. Have
any of you herd of this company owner who instead of laying off his workers,
he found something else for them to do. They were not technically working
for the company anymore but he still paid them to help out the community. He
did not say other companies do not do this so I am not going too. He stepped
up and made a change! His company was small too so don't hit from that
angle.
--------------------------------------------------
From: "Don H" <[email protected]>
Sent: Friday, March 19, 2010 11:07 AM
To: "'Juan Gonzalez'" <[email protected]>
Subject: RE: Window-eyes and sleep mode
Can you please tell me what operating system you are using and what the
exact problem you are having with sleep mode and I will try to help. Also
what model of computer you have the problem on.
-----Original Message-----
From: Juan Gonzalez [mailto:[email protected]]
Sent: Friday, March 19, 2010 10:55 AM
To: Steve Jacobson; GW-Micro
Subject: Re: Window-eyes and sleep mode
So just cause there is no other company that does this GW shouldn't? Why
can't GW take a step further? Okay then I will not offer to help anymore
then and before anybody says anything about me not helping. I would of
help
if I had the opportunity.
--------------------------------------------------
From: "Steve Jacobson" <[email protected]>
Sent: Friday, March 19, 2010 10:22 AM
To: "GW-INFO List" <[email protected]>
Subject: Re: Window-eyes and sleep mode
Juan,
Please explain why anyone else should pay for shipping your laptop if
it is not their problem? I realize that if you are on a tight budget,
this makes life difficult.
However, there are things you can do that will make having to pay for
shipping unlikely. First, try to determine if your laptop works
perfectly without Window-Eyes running. This could mean that you have
someone with some vision use it for a time, or you try it with a demo
of another screen reader. There are so many things that can go wrong
with a computer that can make it act up that go beyond the screen
reader. Screen readers can be the problem and sometimes are, but I
would be willing to bet that most times it is not the screen reader
causing problems. In my own experience, I've seen computers acting up
because the hard drive started to fail, because the hard drive was
close to being full, because a Windows update didn't completely work,
because a virus or malware infected a machine, because a computer was
sold with bugs that needed to be fixed by doing an update from the
computers manufacturer, errors in network configuration, bad memory
modules, virus checkers that interfere with how a computer runs, and
on and on.
There are just a lot of things that should be looked at before you
send your computer anywhere that will help determine where a problem
might be. This really isn't matter of whose family gets fed, it's a
matter of taking a deep breath, sitting back, and considering how to
best figure out where the problem really is. If you are in college,
and if you are getting some help from an Agency serving the Blind,
they may even have some people who can advise you regarding the
problems with the machine. I am assuming that you probably got some
help with purchasing the computer and Window-Eyes. You might also
find a computer club or computer science students within your college
who might take your computer on as a challenge. They may even be able
to help you find the specific problem that could be described to GW
Micro in a way that either a fix is possible or that shipping at your
expense would be unlikely. Regardless of what you might think of this
country, and I am one who believes we have problems here that need to
be solved, I doubt you will find any country where you can ship your
computer and have that shipment paid both ways even if the person
paying for the shipping is not responsible for the problem.
Best regards,
Steve Jacobson
On Fri, 19 Mar 2010 03:27:51 -0500, Juan Gonzalez wrote:
Hey I want to send my computer too but I start getting all of this
crap about how if it is not my version of window-eyes that is causing
this problem. I am going to have to pay to get my own laptop back. I
really do not have that kind of money. I am barely getting through
college. I want to help others with this problem but people are too
ignorant to listen. oh well....
--------------------------------------------------
From: "Chris G" <[email protected]>
Sent: Friday, March 19, 2010 3:22 AM
To: "Chris Tekell" <[email protected]>
Cc: "Robert Clark" <[email protected]>; "GW-Micro"
<[email protected]>
Subject: Re: Window-eyes and sleep mode
Let me quote part of the readme for 7.2 beta 1.
"Recently, we've seen systems that set the Window-Eyes mirror driver
as disabled in the Device Manager, even after a successful
installation.
This
causes Window-Eyes to indicate that it cannot communicate with the
display driver on launch, and then immediately exit. Window-Eyes
will now check to see if the mirror driver is disabled on launch,
and if so, enable it before trying to attach to it.
"
GW Micro fixing this issue was a direct result of me sending my
laptop to them. Once they were able to see it in house they had the
issue resolved in les then 1 day.
Now who does this benefit? Me and anyone else that decides to buy a
laptop like mine or another computer that exhibits the same results.
So in sending the computer to GW Micro the product is better then
before.
Chris
On Thu, 18 Mar 2010 15:58:44 -0600
Chris Tekell <[email protected]> wrote:
You are dead on Robert. I can't think of a single software company
outside of the accessibility software arena that I have dealt with
that would even be willing to take a look at one of their
customer's computers. Frankly, I think the offer to do so is
generous enough in itself. Most software companies will email or
troubleshoot over the phone, and some will chat or do remote access
assistance, but that is the limit. If those options don't solve
your problems you are generally SOL until the next update that
might or might not fix your issue or until you stumble upon a
solution on your own. The fact that GW Micro is willing to accept
shipment of hardware that they did not sell and to make sure that
an issue is or is not something caused by their product and fix it
if it is is pretty impressive in both my experience and my opinion.
The fact that they will pay shipping even one way is even more
impressive. I dare, seriously dare, anyone who thinks otherwise to
ask this of Microsoft who have a bloody large load more money than
GW Micro. Being asked to pay for shipping and insurance one way for
a customer service that almost any other company would not even
offer, let alone pay one red cent towards for shipping, insurance,
or anything else is a pretty darned good deal. Frankly, most
software companies that would be willing to actually take a look at
a customer's computer either in the customer's home or in their
offices would in most cases want to charge the same rates a
computer store would for the extra effort beyond telephone support.
So, instead of charging $40 to $75 per hour plus shipping both ways
and insurance both ways, you get free personal attention to your
actual computer instead of just long distance support, and you only
have to pay for the shipping to GW Micro and somehow this is corporate
greed? Give me a break.
Chris
At 03:10 PM 3/18/2010, Robert Clark wrote:
> Normal business practice. I hav epaid shipping one way many
> times. I also have had free shipping both ways too, depending on
> what the issue was. Maging comments like "they have more money
> than I do" wont help any.
>
> Without companies like FS, GW, AT&T, etc. where would we be?
> Still living in the dark ages.
>
> I have been told many times, "if its not our fault, the tab is
> on you". So I make damn sure the fault is theirs before I commit.
>
> And no, not all businesses operate the same way. Some go
> beyond the call of duty while others fall short.
>
>Quote of the nanosecond. . .
>Man who run in front of car get tired.
>--Man who run behind car get exhausted.
>Robert & Dreamer Doll ke7nwn
>E-mail-
>[email protected]
>Home Page-
>http://webpages.charter.net/dog_guide/
>
>
>----- Original Message ----- From: "Juan Gonzalez"
><[email protected]>
>To: "Doug Geoffray" <[email protected]>; "GW-Micro"
><[email protected]>
>Sent: Thursday, March 18, 2010 12:54 PM
>Subject: Re: Window-eyes and sleep mode
>
>
>This is why I hate businesses! Instead of helping they find the
>easiest way to take our money and the easiest way to get out of
>paying for something. I know for a fact that they have more money
>than I will ever have and I am trying to help them figure out if
>there software has a problem or if it is just my computer. Now
>instead of saying we will pay for you to send your computer to see
>what is wrong because you have already paid or are paying over a
>thousand dollars for our product but nooo. Now I have to pay for
>Me to send my computer to them to see what is wrong with their
>software. Doug tells me that it is like my phone service which is
>ran by a company and to my knowledge GW-Micro is not a company but
>a privately own business. Anyways why should all businesses be the
>same. It would be nice if they gave us a break for once. I am
>trying to help other people too with this problem not just me. I
>don't know but this is kind of ridiculous. I am not saying that I
>can't pay to ship it there but then I get this crap that if it is
>not window-eyes related I have to pay to get my computer back.
>good luck resolving this problem. Window-eyes it is not your fault
>but the fault of the people that created you.
>
>
>
>From: Doug Geoffray
>Sent: Thursday, March 18, 2010 1:06 PM
>To: GW-Micro
>Cc: Juan Gonzalez
>Subject: Re: Window-eyes and sleep mode
>
>
>I need to add to what Aaron stated. We have received machines
>where the problem was clearly not a Window-Eyes issue. In this
>case we do not cover the shipping costs back. It is just like if
>you have a problem with your phone service they are very clear
>that if the problem exists outside your house the service is free
>but if the problem is inside then you pay for the service call and
>any work beyond that you authorized.
>
>So if we determine the problem is not Window-Eyes related then we
>do not cover the shipping charges back. Also, before sending any
>computer it needs to be cleared by our support department. Any
>computer sent without prior authorization will be held until
>payment methods are given to us to have it returned.
>
>Regards,
>Doug
>
>Aaron Smith wrote:
> You pay to ship the machine to us, and then we pay to ship it
>back, using the same shipping method. In other words, if you ship
>it ground, we'll ship it back ground. If you ship it overnight,
>we'll ship it back overnight. If you insure it for $3,000, we'll
>insure it for $3,000. The turn around time depends on what the
>problem is, and what it will take to get it resolved. We treat
>customer machines with the utmost priority, and put all available
>resources into getting the problems resolved and getting the
>machine back to you within an accepted amount of time.
>
> Aaron
>
> On 3/18/2010 1:18 PM, Juan Gonzalez wrote:
> well I figured that but do I have to pay for shipping?
>
>
> From: Aaron Smith
> Sent: Thursday, March 18, 2010 12:14 PM
> To: Juan Gonzalez
> Cc: GW-Micro
> Subject: Re: Window-eyes and sleep mode
>
>
> You send us the machine, we fix the problem, we ship it back.
>
> Aaron
>
> On 3/18/2010 1:09 PM, Juan Gonzalez wrote:
> Could you refresh my mind on how does this sending computers
> to GW-Micro thing works?
>
>
> From: Aaron Smith
> Sent: Thursday, March 18, 2010 12:03 PM
> To: [email protected]
> Subject: Re: Window-eyes and sleep mode
>
>
> I just tried putting my 64-bit Win7 machine to sleep several
> times using 7.2 Beta 2, and I've not run into any problems. If
> we're going to get this one resolved, we need to have a machine
> here in the office that demonstrates the problem.
>
> Aaron
>
>
> From: Chris Hill <[email protected]>
> To: [email protected]
> Subject: Re: Window-eyes and sleep mode
>
> I get the same thing in 7, both pre and post beta. I
> was hoping the beta would fix it, but I guess not. It happens
> about one out of three times here.
>
> On 3/18/2010 10:20, Juan Gonzalez wrote:
>
>
>
> Hey folks
>
> I do not know if this is a known issue or if this just
> happens to my
> computer but when I put my computer into sleep mode
> window-eyes
> sometimes stops working on wakeup. Sometimes it will
> work fine and other
> times it works but with problems. When it works with
> problems and when
> it does not work at all I have to restart my computer
> which gets me
> thinking that I should have just turned it off in the
> first place. I
> want to be able to have the same opportunity to use
> the sleep feature on
> a computer without having to restart it. If there are
> scripts to this
> please let me know and if there is something that I
> have to change in
> window-eyes please let me know as well. This happens
> in windows vista 32
> bit home premium and is not a result of the new update
> to window-eyes
> 7.2 beta.
>
> PS I was just informed by my college institution that
> they have received
> there copy of window-eyes and are ready to move away
> from JAWS and they
> will have it up and running after spring break.
>
> If you reply to this message it will be delivered to
> the original sender only. If your reply would benefit others on
> the list and your message is related to GW Micro, then please
> consider sending your message to [email protected] so the
> entire list will receive it.
>
> GW-Info messages are archived at
> http://www.gwmicro.com/gwinfo. You can manage your list
> subscription at http://www.gwmicro.com/listserv.
>
>
> -- --- [email protected] Columbia
> Missouri or thereabouts.
> If you reply to this message it will be delivered to the
> original sender only. If your reply would benefit others on the
> list and your message is related to GW Micro, then please
> consider sending your message to [email protected] so the
> entire list will receive it.
>
> GW-Info messages are archived at
> http://www.gwmicro.com/gwinfo. You can manage your list
> subscription at http://www.gwmicro.com/listserv.
>
>
>
>
>
>--
>Aaron Smith
>Product Support Specialist * Web Development GW Micro, Inc. * 725
>Airport North Office Park, Fort Wayne, IN 46825
>260-489-3671 * gwmicro.com
>
>To insure that you receive proper support, please include all past
>correspondence (where applicable), and any relevant information
>pertinent to your situation when submitting a problem report to
>the GW Micro Technical Support Team.If you reply to this message
>it will be delivered to the original sender only. If your reply
>would benefit others on the list and your message is related to GW
>Micro, then please consider sending your message to
>[email protected] so the entire list will receive it.
>
>GW-Info messages are archived at http://www.gwmicro.com/gwinfo.
>You can manage your list subscription at
http://www.gwmicro.com/listserv.
>
>
>--
>Aaron Smith
>Product Support Specialist * Web Development GW Micro, Inc. * 725
>Airport North Office Park, Fort Wayne, IN 46825
>260-489-3671 * gwmicro.com
>
>To insure that you receive proper support, please include all past
>correspondence (where applicable), and any relevant information
>pertinent to your situation when submitting a problem report to
>the GW Micro Technical Support Team.
>
>--
>Aaron Smith
>Product Support Specialist * Web Development GW Micro, Inc. * 725
>Airport North Office Park, Fort Wayne, IN 46825
>260-489-3671 * gwmicro.com
>
>To insure that you receive proper support, please include all past
>correspondence (where applicable), and any relevant information
>pertinent to your situation when submitting a problem report to
>the GW Micro Technical Support Team.If you reply to this message
>it will be delivered to the original sender only. If your reply
>would benefit others on the list and your message is related to GW
>Micro, then please consider sending your message to
>[email protected] so the entire list will receive it.
>
>GW-Info messages are archived at http://www.gwmicro.com/gwinfo.
>You can manage your list subscription at
http://www.gwmicro.com/listserv.
> If you reply to this message it will be delivered to the
>original sender only. If your reply would benefit others on the
>list and your message is related to GW Micro, then please
>consider sending your message to [email protected] so the
>entire list will receive it.
>
>GW-Info messages are archived at http://www.gwmicro.com/gwinfo.
>You can manage your list subscription at
http://www.gwmicro.com/listserv.
>
>If you reply to this message it will be delivered to the original
>sender only. If your reply would benefit others on the list and
>your message is related to GW Micro, then please consider sending
>your message to [email protected] so the entire list will receive
it.
>
>GW-Info messages are archived at http://www.gwmicro.com/gwinfo.
>You can manage your list subscription at
>http://www.gwmicro.com/listserv. If you reply to this message it
>will be delivered to the original sender only. If your reply would
>benefit others on the list and your message is related to GW
>Micro, then please consider sending your message to
>[email protected] so the entire list will receive it.
>
>GW-Info messages are archived at http://www.gwmicro.com/gwinfo.
>You can manage your list subscription at
http://www.gwmicro.com/listserv.
If you reply to this message it will be delivered to the original
sender only. If your reply would benefit others on the list and
your message is related to GW Micro, then please consider sending
your message to [email protected] so the entire list will receive
it.
GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You
can manage your list subscription at http://www.gwmicro.com/listserv.
--
The home of the Mystic Place blog and podcast.
www.mysticplace.info
RSS: feeds.feedburner.com/mysticplacebp
If you reply to this message it will be delivered to the original
sender only. If your reply would benefit others on the list and your
message is related to GW Micro, then please consider sending your
message to [email protected] so the entire list will receive it.
GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You
can manage your list subscription at http://www.gwmicro.com/listserv.
If you reply to this message it will be delivered to the original
sender only. If your reply would benefit others on the list and your
message is related to GW Micro, then
please consider sending your message to [email protected] so the
entire list will receive it.
GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You
can manage your list subscription at http://www.gwmicro.com/listserv.
If you reply to this message it will be delivered to the original
sender only. If your reply would benefit others on the list and your
message is related to GW Micro, then please consider sending your
message to [email protected] so the entire list will receive it.
GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You
can manage your list subscription at http://www.gwmicro.com/listserv.
If you reply to this message it will be delivered to the original sender
only. If your reply would benefit others on the list and your message is
related to GW Micro, then please consider sending your message to
[email protected] so the entire list will receive it.
GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can
manage your list subscription at http://www.gwmicro.com/listserv.
__________ Information from ESET NOD32 Antivirus, version of virus
signature
database 4958 (20100319) __________
The message was checked by ESET NOD32 Antivirus.
http://www.eset.com
__________ Information from ESET NOD32 Antivirus, version of virus
signature
database 4958 (20100319) __________
The message was checked by ESET NOD32 Antivirus.
http://www.eset.com
If you reply to this message it will be delivered to the original sender only.
If your reply would benefit others on the list and your message is related to
GW Micro, then please consider sending your message to [email protected] so
the entire list will receive it.
GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage
your list subscription at http://www.gwmicro.com/listserv.
