Hi just am curious, where is the difference between: a company and a privately owned business
(have never heared such difference here in europe) thanks for the information, Martin ----- Original Message ----- From: "Juan Gonzalez" <[email protected]> To: "Robert Clark" <[email protected]>; "GW-Micro" <[email protected]> Sent: Thursday, March 18, 2010 10:43 PM Subject: Re: Window-eyes and sleep mode Okay well GW-Micro should not do normal business practices because this is why people with disabilities get most affected. You think that if I did not have a disability and I could work and go to school at the same time and had good income that I would be bitching about this? I hear people with vision problems talk about how expensive there adapted technology is and they do that because they know that they cannot afford to pay 3 grand for a Braille printer or 1 grand for something to help them use their computers. Unless they are rich they will bitch about it. I am just trying to see if GW-Micro gets away from the normal business practices because if they can learn anything from Freedom Scientific is that they should not try to be the top dog but to run with the rest of the pack and just keep improving their products. We need a break from all of this expensive stuff because we all know that people with disabilities are one of the least employed. If people with sight have a hard time finding a job what tells you that somebody with a disability will have it easy. And what is this company thing? Last time I called GW-Micro a company they corrected me and said that they were a privately owned business so let's not compare them with a company -------------------------------------------------- From: "Robert Clark" <[email protected]> Sent: Thursday, March 18, 2010 4:10 PM To: "GW-Micro" <[email protected]> Subject: Re: Window-eyes and sleep mode > Normal business practice. I hav epaid shipping one way many times. I > also have had free shipping both ways too, depending on what the issue > was. Maging comments like "they have more money than I do" wont help any. > > Without companies like FS, GW, AT&T, etc. where would we be? Still > living in the dark ages. > > I have been told many times, "if its not our fault, the tab is on you". > So I make damn sure the fault is theirs before I commit. > > And no, not all businesses operate the same way. Some go beyond the > call of duty while others fall short. > > Quote of the nanosecond. . . > Man who run in front of car get tired. > --Man who run behind car get exhausted. > Robert & Dreamer Doll ke7nwn > E-mail- > [email protected] > Home Page- > http://webpages.charter.net/dog_guide/ > > > ----- Original Message ----- > From: "Juan Gonzalez" <[email protected]> > To: "Doug Geoffray" <[email protected]>; "GW-Micro" > <[email protected]> > Sent: Thursday, March 18, 2010 12:54 PM > Subject: Re: Window-eyes and sleep mode > > > This is why I hate businesses! Instead of helping they find the easiest > way to take our money and the easiest way to get out of paying for > something. I know for a fact that they have more money than I will ever > have and I am trying to help them figure out if there software has a > problem or if it is just my computer. Now instead of saying we will pay > for you to send your computer to see what is wrong because you have > already paid or are paying over a thousand dollars for our product but > nooo. Now I have to pay for Me to send my computer to them to see what is > wrong with their software. Doug tells me that it is like my phone service > which is ran by a company and to my knowledge GW-Micro is not a company > but a privately own business. Anyways why should all businesses be the > same. It would be nice if they gave us a break for once. I am trying to > help other people too with this problem not just me. I don't know but this > is kind of ridiculous. I am not saying that I can't pay to ship it there > but then I get this crap that if it is not window-eyes related I have to > pay to get my computer back. good luck resolving this problem. Window-eyes > it is not your fault but the fault of the people that created you. > > > > From: Doug Geoffray > Sent: Thursday, March 18, 2010 1:06 PM > To: GW-Micro > Cc: Juan Gonzalez > Subject: Re: Window-eyes and sleep mode > > > I need to add to what Aaron stated. We have received machines where the > problem was clearly not a Window-Eyes issue. In this case we do not cover > the shipping costs back. It is just like if you have a problem with your > phone service they are very clear that if the problem exists outside your > house the service is free but if the problem is inside then you pay for > the service call and any work beyond that you authorized. > > So if we determine the problem is not Window-Eyes related then we do not > cover the shipping charges back. Also, before sending any computer it > needs to be cleared by our support department. Any computer sent without > prior authorization will be held until payment methods are given to us to > have it returned. > > Regards, > Doug > > Aaron Smith wrote: > You pay to ship the machine to us, and then we pay to ship it back, using > the same shipping method. In other words, if you ship it ground, we'll > ship it back ground. If you ship it overnight, we'll ship it back > overnight. If you insure it for $3,000, we'll insure it for $3,000. The > turn around time depends on what the problem is, and what it will take to > get it resolved. We treat customer machines with the utmost priority, and > put all available resources into getting the problems resolved and getting > the machine back to you within an accepted amount of time. > > Aaron > > On 3/18/2010 1:18 PM, Juan Gonzalez wrote: > well I figured that but do I have to pay for shipping? > > > From: Aaron Smith > Sent: Thursday, March 18, 2010 12:14 PM > To: Juan Gonzalez > Cc: GW-Micro > Subject: Re: Window-eyes and sleep mode > > > You send us the machine, we fix the problem, we ship it back. > > Aaron > > On 3/18/2010 1:09 PM, Juan Gonzalez wrote: > Could you refresh my mind on how does this sending computers to > GW-Micro thing works? > > > From: Aaron Smith > Sent: Thursday, March 18, 2010 12:03 PM > To: [email protected] > Subject: Re: Window-eyes and sleep mode > > > I just tried putting my 64-bit Win7 machine to sleep several times > using 7.2 Beta 2, and I've not run into any problems. If we're going to > get this one resolved, we need to have a machine here in the office that > demonstrates the problem. > > Aaron > > > From: Chris Hill <[email protected]> > To: [email protected] > Subject: Re: Window-eyes and sleep mode > > I get the same thing in 7, both pre and post beta. I was hoping > the beta would fix it, but I guess not. It happens about one out of three > times here. > > On 3/18/2010 10:20, Juan Gonzalez wrote: > > > > Hey folks > > I do not know if this is a known issue or if this just happens > to my > computer but when I put my computer into sleep mode window-eyes > sometimes stops working on wakeup. Sometimes it will work fine > and other > times it works but with problems. When it works with problems > and when > it does not work at all I have to restart my computer which > gets me > thinking that I should have just turned it off in the first > place. I > want to be able to have the same opportunity to use the sleep > feature on > a computer without having to restart it. If there are scripts > to this > please let me know and if there is something that I have to > change in > window-eyes please let me know as well. This happens in windows > vista 32 > bit home premium and is not a result of the new update to > window-eyes > 7.2 beta. > > PS I was just informed by my college institution that they have > received > there copy of window-eyes and are ready to move away from JAWS > and they > will have it up and running after spring break. > > If you reply to this message it will be delivered to the > original sender only. If your reply would benefit others on the list and > your message is related to GW Micro, then please consider sending your > message to [email protected] so the entire list will receive it. > > GW-Info messages are archived at http://www.gwmicro.com/gwinfo. > You can manage your list subscription at http://www.gwmicro.com/listserv. > > > -- > --- > [email protected] Columbia Missouri or thereabouts. > If you reply to this message it will be delivered to the original > sender only. If your reply would benefit others on the list and your > message is related to GW Micro, then please consider sending your message > to [email protected] so the entire list will receive it. > > GW-Info messages are archived at http://www.gwmicro.com/gwinfo. > You can manage your list subscription at http://www.gwmicro.com/listserv. > > > > > > -- > Aaron Smith > Product Support Specialist * Web Development > GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825 > 260-489-3671 * gwmicro.com > > To insure that you receive proper support, please include all past > correspondence (where applicable), and any relevant information > pertinent to your situation when submitting a problem report to the GW > Micro Technical Support Team.If you reply to this message it will be > delivered to the original sender only. If your reply would benefit others > on the list and your message is related to GW Micro, then please consider > sending your message to [email protected] so the entire list will > receive it. > > GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can > manage your list subscription at http://www.gwmicro.com/listserv. > > > -- > Aaron Smith > Product Support Specialist * Web Development > GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825 > 260-489-3671 * gwmicro.com > > To insure that you receive proper support, please include all past > correspondence (where applicable), and any relevant information > pertinent to your situation when submitting a problem report to the GW > Micro Technical Support Team. > > -- > Aaron Smith > Product Support Specialist * Web Development > GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825 > 260-489-3671 * gwmicro.com > > To insure that you receive proper support, please include all past > correspondence (where applicable), and any relevant information > pertinent to your situation when submitting a problem report to the GW > Micro Technical Support Team.If you reply to this message it will be > delivered to the original sender only. If your reply would benefit others > on the list and your message is related to GW Micro, then please consider > sending your message to [email protected] so the entire list will > receive it. > > GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can > manage your list subscription at http://www.gwmicro.com/listserv. > If you reply to this message it will be delivered to the original sender > only. If your reply would benefit others on the list and your message is > related to GW Micro, then please consider sending your message to > [email protected] so the entire list will receive it. > > GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can > manage your list subscription at http://www.gwmicro.com/listserv. > > If you reply to this message it will be delivered to the original sender > only. If your reply would benefit others on the list and your message is > related to GW Micro, then please consider sending your message to > [email protected] so the entire list will receive it. > > GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can > manage your list subscription at http://www.gwmicro.com/listserv. If you > reply to this message it will be delivered to the original sender only. If > your reply would benefit others on the list and your message is related to > GW Micro, then please consider sending your message to [email protected] > so the entire list will receive it. > > GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can > manage your list subscription at http://www.gwmicro.com/listserv. > > If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv. If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv.
