Hi, First, I imagine you're feeling really frustrated. I too went through several system crashes and reboots before W E installed. I noticed you said you have JAWS. Is it installed? If it is, uninstall it before installing W E. On my 64-bit system, the W E install would complete and I was asked to reboot. Then Windows would crash and reboot, and then reboot a few more times. I let it do its thing and when I looked at my system's event log, Windows 7 had run a driver repair and did a system restore, effectively removing W E and it's mirror driver. Turns out there was a conflict with JAWS and W E's mirror driver. Uninstalling JAWS then installing W E should work. Good luck.
On 4/12/10, James Roberts <[email protected]> wrote: > Hi > > I am now unable to uninstall or install WE but I have not started a new > thread because all this seems to relate to my original problems with WE and > 64 bit programs running on Windows 7 Pro. On a Lenovo T-400 laptop using an > administrator account. > > One suggestion was to just try uninstalling and reinstalling WE to see if > that might fix my problem. I was running WE 7.2 beta 1 and ran the uninstall > successfully from add/remove in the Windows Control Panel. > > I rebooted and ran the WE quick install from my WE 7.1 C. I think most or > all of the install had finished but before I got the message about rebooting > to finish the WE installation the screen started flashing erratically. The > screen went black and then lit up with just the bar at the top saying > something like Window Eyes Setup with nothing else on the screen. The screen > flashed back and forth between black and the bar at the top. I let this go > on for 10 minutes to see if anything would happen but nothing changed. The > system didn’t respond to the keyboard so I held down the on/off button and > shut down the computer. > > I restarted the computer and it looked OK after it booted up. I clicked on > Window Eyes and the installation finished. I checked to see if my original > problem, WE not reading the context menus in 64 bit programs (such as the > desktop) had been fixed but it had not. > > Because of the install problem I decided to uninstall WE again and see if I > had the same problem at the end of the install. > > I opened add/remove in the control panel and clicked on WE 7.1. The > uninstall started and gave me some of the confirmation questions about > uninstalling. I am not sure whether I had clicked to continue on all the > questions when an error message came up saying something like the > Installation program is not compatible with my version of Windows. There was > no option to continue and the uninstall stopped when I clicked on the OK box > in the error message. > > I tried running the uninstall several times with the same result. > > I am uncertain about the sequence of all the things I did next. > > I decided to run the emergency uninstall from the WE 7.1 CD. > > By mistake I started the installation program and it offered to upgrade the > version of WE that was installed but that there would be no speech during > the process. I said OK and it seemed to work and I rebooted. At this point I > don’t think I had a WE icon to start WE but I may not have looked because I > still wanted to do the emergency uninstall. > > I loaded the WE 7.1 CD and this time clicked on the correct button to start > the emergency uninstall. It started but then I got a system error saying > that There was an unhandled exception, Failed to load DLL: WEOFFICE setup > will now terminate, OK? That stopped the uninstall. I have tried several > times and get the same result. > > I am now stuck. > > If I try to install WE from the WE 7.1 CD I get an offer to upgrade and if I > try this it runs but I don’t get a WE icon on the desktop and WE is not in > the list in add/remove programs in the Control Panel and I have no speech. > > The emergency uninstall will not work. > > QUESTIONS > > What can I do now? Is there a way to manually remove WE? I am a novice JAWS > user but I do have it and could probably use it to help me if there are > instructions on manually removing WE. > > Do you think that my original problem and some of the difficulties I > describe above could have been cause by some or all of WE getting installed > as a 32 bit program rather than a 64 bit program? How can I make sure the > correct version gets installed and how do I check after installation that I > have only the 64 bit version of WE? > > Thanks > > Jim Roberts > > > > > > At 08:30 AM 4/7/2010, Aaron Smith wrote: >> >> I'm not able to duplicate any of these issues under 64-bit Windows 7. >> Perhaps your Window-Eyes installation got mucked up. Have you tried >> uninstalling and re-installing? Also, are you running under an account >> with admin privs, or a restricted account? >> >> Aaron >> >> On 4/6/2010 9:05 PM, James Roberts wrote: >>> >>> >>>> Hi >>>> >>>> I am running 64 bit Windows 7 Professional on a Lenovo T-400 laptop. >>>> About 2 months ago I reported these issues using WE 7.1 and have the >>>> same problems with WE 7.2 beta 1. >>>> >>>> In 64 bit programs WE does not read the context menus when moving >>>> through the menu with the cursor keys. WE does read the menus when >>>> moving over the menus with the mouse. WE does speak the context menus in >>>> 32 bit programs. I have found this by testing the 32 and 64 bit versions >>>> of IE 8. >>>> >>>> I recently installed JAWS and find that it does read the context menus. >>>> >>>> Under Mike's direction I previously tried trying different themes, >>>> resolutions and disabling all start-up programs and saw no change. >>>> >>>> Other observations: >>>> >>>> WE does not seem to start normally. I start WE manually by clicking on >>>> its icon. When WE starts it remains active and I have to press ESC to >>>> close the WE menu bar (if that's what it's called). Occasionally the WE >>>> feature that speaks text when the mouse is moved over the text does not >>>> work right after starting WE and I have to close and restart WE to get >>>> the feature to work. Also, sometimes when everything is working and I >>>> have been using WE for a while, WE will stop reading text when the mouse >>>> is moved over the text and I will have to close and restart WE to get >>>> that feature going again. >>>> >>>> Anyone had these problems or have any suggestions? >>>> >>>> Jim Roberts >>> >>> If you reply to this message it will be delivered to the original sender >>> only. If your reply would benefit others on the list and your message is >>> related to GW Micro, then please consider sending your message to >>> [email protected] so the entire list will receive it. >>> >>> GW-Info messages are archived at http://www.gwmicro.com/gwinfo . You can >>> manage your list subscription at http://www.gwmicro.com/listserv. >> >> >> >> -- >> Aaron Smith >> Product Support Specialist * Web Development >> GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825 >> 260-489-3671 * gwmicro.com >> >> To insure that you receive proper support, please include all past >> correspondence (where applicable), and any relevant information >> pertinent to your situation when submitting a problem report to the GW >> Micro Technical Support >> Team. >> >> >> >> If you reply to this message it will be delivered to the original sender >> only. If your reply would benefit others on the list and your message is >> related to GW Micro, then please consider sending your message to >> [email protected] so the entire list will receive it. >> >> GW-Info messages are archived at >> >> http://www.gwmicro.com/gwinfo. You can manage your list subscription >> at >> >> http://www.gwmicro.com/listserv. > > If you reply to this message it will be delivered to the original sender > only. If your reply would benefit others on the list and your message is > related to GW Micro, then please consider sending your message to > [email protected] so the entire list will receive it. > > GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can > manage your list subscription at http://www.gwmicro.com/listserv. > -- Munawar A. Bijani Mailto:[email protected] If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv.
