James,
In your \windows\system32, what are the dates and sizes of gwhk64.dll,
and gwm64inc.dll?
Aaron
On 4/13/2010 10:23 PM, James Roberts wrote:
Hi Aaron
I followed your directions and got WE 7.1 installed.
I am now back to my original problem with WE not working well in 64
bit programs. What can I do to try and track down what is causing the
problem. Besides not reading the context menus, WE does not do well in
the start menu or in Windows Explorer. Is it possible I am not running
all 64 bit parts of WE 7.1?
Notes:
My Lenovo T-400 is only about 3 months old and does not have a
dedicated graphics card. I checked the drivers for the Intel chipset
under display and got a message that they are up to date. I did not
have the screen flashing problem at the end of the install this time.
Although I don't think anything about the video drivers has been changed.
Thanks for your help
Jim Roberts
At 08:37 AM 4/13/2010, Aaron Smith wrote:
Jim,
In the Window-Eyes directory, rename WEOffice.dll to
WEOffice.dll.bak, then run the Emergency Removal. When it has
completed, reboot. When you get rebooted, make sure the \program
files (x86)\GW Micro directory is removed. Then, before running the
Window-Eyes install, get the latest video drivers for your video
card, and get them updated. The flickering you mentioned is a mirror
driver issue: Window-Eyes being unable to communicate with your video
drivers. Once that's updated, disable all virus scanning
applications, spyware blockers, etc., and run the Window-Eyes
install. When that's done, reboot, and see where your at.
Aaron
On 4/12/2010 9:52 PM, James Roberts wrote:
Hi
I am now unable to uninstall or install WE but I have not started a
new thread because all this seems to relate to my original problems
with WE and 64 bit programs running on Windows 7 Pro. On a Lenovo
T-400 laptop using an administrator account.
One suggestion was to just try uninstalling and reinstalling WE to
see if that might fix my problem. I was running WE 7.2 beta 1 and
ran the uninstall successfully from add/remove in the Windows
Control Panel.
I rebooted and ran the WE quick install from my WE 7.1 C. I think
most or all of the install had finished but before I got the message
about rebooting to finish the WE installation the screen started
flashing erratically. The screen went black and then lit up with
just the bar at the top saying something like Window Eyes Setup with
nothing else on the screen. The screen flashed back and forth
between black and the bar at the top. I let this go on for 10
minutes to see if anything would happen but nothing changed. The
system didn't respond to the keyboard so I held down the on/off
button and shut down the computer.
I restarted the computer and it looked OK after it booted up. I
clicked on Window Eyes and the installation finished. I checked to
see if my original problem, WE not reading the context menus in 64
bit programs (such as the desktop) had been fixed but it had not.
Because of the install problem I decided to uninstall WE again and
see if I had the same problem at the end of the install.
I opened add/remove in the control panel and clicked on WE 7.1. The
uninstall started and gave me some of the confirmation questions
about uninstalling. I am not sure whether I had clicked to continue
on all the questions when an error message came up saying something
like the Installation program is not compatible with my version of
Windows. There was no option to continue and the uninstall stopped
when I clicked on the OK box in the error message.
I tried running the uninstall several times with the same result.
I am uncertain about the sequence of all the things I did next.
I decided to run the emergency uninstall from the WE 7.1 CD.
By mistake I started the installation program and it offered to
upgrade the version of WE that was installed but that there would be
no speech during the process. I said OK and it seemed to work and I
rebooted. At this point I don't think I had a WE icon to start WE
but I may not have looked because I still wanted to do the emergency
uninstall.
I loaded the WE 7.1 CD and this time clicked on the correct button
to start the emergency uninstall. It started but then I got a system
error saying that There was an unhandled exception, Failed to load
DLL: WEOFFICE setup will now terminate, OK? That stopped the
uninstall. I have tried several times and get the same result.
I am now stuck.
If I try to install WE from the WE 7.1 CD I get an offer to upgrade
and if I try this it runs but I don't get a WE icon on the desktop
and WE is not in the list in add/remove programs in the Control
Panel and I have no speech.
The emergency uninstall will not work.
QUESTIONS
What can I do now? Is there a way to manually remove WE? I am a
novice JAWS user but I do have it and could probably use it to help
me if there are instructions on manually removing WE.
Do you think that my original problem and some of the difficulties I
describe above could have been cause by some or all of WE getting
installed as a 32 bit program rather than a 64 bit program? How can
I make sure the correct version gets installed and how do I check
after installation that I have only the 64 bit version of WE?
Thanks
Jim Roberts
At 08:30 AM 4/7/2010, Aaron Smith wrote:
I'm not able to duplicate any of these issues under 64-bit Windows
7. Perhaps your Window-Eyes installation got mucked up. Have you
tried uninstalling and re-installing? Also, are you running under
an account with admin privs, or a restricted account?
Aaron
On 4/6/2010 9:05 PM, James Roberts wrote:
Hi
I am running 64 bit Windows 7 Professional on a Lenovo T-400
laptop. About 2 months ago I reported these issues using WE 7.1
and have the same problems with WE 7.2 beta 1.
In 64 bit programs WE does not read the context menus when moving
through the menu with the cursor keys. WE does read the menus
when moving over the menus with the mouse. WE does speak the
context menus in 32 bit programs. I have found this by testing
the 32 and 64 bit versions of IE 8.
I recently installed JAWS and find that it does read the context
menus.
Under Mike's direction I previously tried trying different
themes, resolutions and disabling all start-up programs and saw
no change.
Other observations:
WE does not seem to start normally. I start WE manually by
clicking on its icon. When WE starts it remains active and I have
to press ESC to close the WE menu bar (if that's what it's
called). Occasionally the WE feature that speaks text when the
mouse is moved over the text does not work right after starting
WE and I have to close and restart WE to get the feature to work.
Also, sometimes when everything is working and I have been using
WE for a while, WE will stop reading text when the mouse is moved
over the text and I will have to close and restart WE to get that
feature going again.
Anyone had these problems or have any suggestions?
Jim Roberts
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If you reply to this message it will be delivered to the original
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message is related to GW Micro, then please consider sending your message
[email protected] <mailto:[email protected]> so the
entire list will receive it.
GW-Info messages are archived at
http://www.gwmicro.com/gwinfo
. You can manage your list subscription at
http://www.gwmicro.com/listserv.
--
Aaron Smith
Product Support Specialist * Web Development
GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825
260-489-3671 * gwmicro.com
To insure that you receive proper support, please include all past
correspondence (where applicable), and any relevant information
pertinent to your situation when submitting a problem report to the GW
Micro Technical Support
Team.
If you reply to this message it will be delivered to the original sender
only. If your reply would benefit others on the list and your message is
related to GW Micro, then please consider sending your message to
[email protected] so the entire list will receive it.
GW-Info messages are archived at
http://www.gwmicro.com/gwinfo. You can manage your list subscription
at
http://www.gwmicro.com/listserv.
If you reply to this message it will be delivered to the original sender only.
If your reply would benefit others on the list and your message is related to
GW Micro, then please consider sending your message to [email protected] so
the entire list will receive it.
GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage
your list subscription at http://www.gwmicro.com/listserv.
--
Aaron Smith
Product Support Specialist * Web Development
GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825
260-489-3671 * gwmicro.com
To insure that you receive proper support, please include all past
correspondence (where applicable), and any relevant information
pertinent to your situation when submitting a problem report to the GW
Micro Technical Support Team.
If you reply to this message it will be delivered to the original sender only.
If your reply would benefit others on the list and your message is related to
GW Micro, then please consider sending your message to [email protected] so
the entire list will receive it.
GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage
your list subscription at http://www.gwmicro.com/listserv.
