Curtis, please tell me how we can make this more clear. DEC Access32
with Window-Eyes is tied to Window-Eyes and won't function without it
which satisfies our license agreements. Since this doesn't require
any license keys we will always be able to provide it as long as we
are willing to pay for licenses. For the open version we never
generated keys. We used software from the copy protection company to
generate those keys. The important part about this is that this
software is no longer supported by the manufacturer and we can no
longer generate keys. Even if we wanted to do the work to get it
working in a VM of XP it wouldn't matter because we can't generate
keys since the manufacturer no longer lets us. I understand your
frustration, but you still seem to think that GW is trying to screw
over it's customers and not help them because we simply don't feel
like doing so. The fact is that we can not do so because the copy
protection, that we had to use, to sell the open DEC software is no
longer supported.
It is true that we elected not to upgrade to a newer copy protection
system for this software, which we could have done, but this would
have had a cost associated with it that we would have had to pass on
to customers. I don't think most people would want to pay for an
upgrade just for newer copy protection. Also we were spending a lot
of support time helping people try to get this working with other
products because the manufacturer of those products didn't want to do
work or support their customers so the support was left to us. We
made the decision to allocate that time and resources to Window-Eyes
rather than to DEC Access32. You might not like this and it might
frustrate you, but at least we are being honest about it and not
trying to spin it with a bunch of marketing crap. We have to decide
how best to spend the resources we have and supporting this software
was taking way more resources than we wanted to put in to it. I
don't know how to be more clear on this issue.
At 02:56 PM 5/18/2010, you wrote:
My contention is that, for those of us who don't have access to a
floppy drive, GW-Micro use to provide access to the software with a
slash regcode option provided with setup in installation, which,
along with a code they provide us, the ability to install the
software. Aaron told me yesterday that they no longer have the
software which gives them access to generating those codes. That is
upsetting to me since I just had a mother board change along with
processor so my Dec_Access32, though installed, would not work,
which is the case with other software I had including Sound Forge 9
and 10, both requiring that I re-register them, including jfw 10 and
11 which I also have. I had no problem with any of that, but
Dec_access32 did not work, and when I called GW-Micro to obtain a
registration without a floppy drive, I was told that they no longer
support the software, that the software they use to use to generate
those codes doesn't work with Windows 7. So, I am abandoned with
regard to this CD and floppy disc supported software though the
software they use to generate the registration code, it seems to me,
can be made to work in Windows 7 in some kind of compatibility mode,
or that they would have a machine around with XP installed for those
of us who still might need a registration code.
Oh well, the issue isn't a floppy drive, the issue is that GW-Micro
decided to no longer support their own issued and paid for
Dec_Access32, though they joyfully provide Dec_Access32 directly in
Window-Eyes, along with Eloquence, so they must have some sort of
license for it. It is convoluted and unfortunate for me,
particularly, so am frustrated because I cannot benefit from
software I enjoy, and have enjoyed a DecTalk synthesizer as my
primary since 1991 or so. Ok, it's older technology and all that,
but the algorithms are still the best since they've held up since
the mid eighties when they were initially developed, and it does not
follow that in all situations that newer, is always better. I am not
clamoring for some kind of just "good or bad" taste here or that my
synthesizer is better than your Eloquence etc. etc. etc. that is not
my contention, mine is that how difficult would it be for GW-Micro
just to continue providing support for generating registrations for
those of us without a floppy drive, if all it is is a software
program which generates it. I contend that probably most on this
list are still using XP in some flavor or another, and if the people
still using XP have a mother board go and need a replenished piece
of software that was paid for, that GW-Micro should be willing, with
a phone call and proof that said person is a bona fide registered
owner of a license to use it, provide a code to use to keep them
going. How would you feel if something you've lived with as your
primary input from your computer, was no longer available. When I
upgrade to Windows 7, I then will be prepared to forego
Dec_Access32, for I believe it no longer is supported by GW-Micro
with that OS, but I am not ready to go through all the machinations
of OS upgrading at this time, other aspects of my computer life
demand my time and abilities as such, and, I find that Dec_Access32
demands less resources than Eloquence or any of the "human" sounding
synthesizers, and I am use to it, as I said, since 1991 or so.
Oh well, this discussion goes no where, but thanks, nonetheless for reading.
Curtis Delzer.
HS.
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