Hi,

You can go to the Start menu and type MSCONFIG and press enter. There, you can probably uncheck the box for starting Norton and restart your computer. I don't use Norton, so can't guarantee that will keep it from running, but at least, it is somewhere to begin.



Carol




On 4/6/2011 8:13 PM, sandra fouts wrote:
Hi all. Well, I closed We, then started narrator, then started norton. Norton was still locked up. I almost bet it's norton. As i just told someone else, I may just get a sighted person to look at it.
----- Original Message -----
*From:* sandra fouts <mailto:[email protected]>
*To:* Donald E. Bowen, Jr. <mailto:[email protected]> ; [email protected] <mailto:[email protected]>
*Sent:* Wednesday, April 06, 2011 6:59 PM
*Subject:* Re: WE 7.5 Upgrade v. Clean Install

Thanks. I may try it tomorrow. Have I have a thought. People have suggested I disable Norton, my anti virus program before I uninstall wind-eyes and re install window-eyes. Well, That's the problem, I can't acces Norton. Norton will work in the background, but if I open it up, it locks up. And it's not in any of the new windowes files. Plus the other day, when it lockup I closed WE and started narrator and was still locked up. I might try closing window-eyes, then starting narrator, and after try starting norton and see what it does. But still how do I disable Any ideas? Thanks again. Ori

    *From:* Donald E. Bowen, Jr. <mailto:[email protected]>
    *To:* [email protected] <mailto:[email protected]>
    *Sent:* Wednesday, April 06, 2011 6:35 PM
    *Subject:* WE 7.5 Upgrade v. Clean Install

    Hi,

    The question was recently posted wherein a user asked if a clean
    install was better than an upgrade.

    I downloaded and installed the 7.5 upgrade on my Windows 7 SP 1 32
    bit WE 7.2 machine back on march 16 and found myself wishing I had
    not done so.  Not for any specific reason, just  overall
    sluggishness and poor response all around.

    The CD arrived via Fedex this past Saturday.  I put it in the desk
    drawer and  wondered if I could get a refund.

    Well, this morning, after three consecutive wineyes.exe crashes, I
    decided to completely uninstall and do the proverbial "clean
    installation".

    First odd thing I noticed was that during the uninstall my backup
screen reader announced Window Eyes 7.11 uninstall in progress. As mentioned before, I had already done the 7.5 upgrade.

    After completely uninstalling and a couple reboots "just to be
    sure", I installed 7.5 from the CD.

    The difference is quite remarkable.  Everything working now the
    way I would expect.

    One odd note:  After the 7.5 installation completed, including the
installation of default apps, the WE Quick start did not launch. I went to the Apps menu and, finding no Apps in the list, opened
    the App Manager, where I found every app stopped and marked as
    untrusted.  I tabbed to the Security button and checked the boxes
    indicating I trusted the Apps and they all started working,
    including the Quick Start App, which whisked me through the
    settings covered by this handy little app.  Then I went to
    download my two favorite apps, Winamp and Hourly Chime and
    received notices that these apps were not from trusted sources.
     Of course I indicated that I did trust the sources and the two
    apps installed and work quite well.

    While this one case study is certainly not conclusive evidence
    that a clean install is better than an upgrade, it sure worked for
    me and made me glad I bought the upgrade.

    Well, enough rambling.  Time to get to work!

    Donald E. Bowen, Jr.
    <http://mysite.verizon.net/reszmkrl/musicforsight/author.html>

    Music for Sight <http://www.musicforsight.org/>


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