Greetings,
If you are behind a router, be sure that port 3389 is forwarded to your
machine's IP address.
Regards,
Steve
On 5/14/2011 5:10 PM, kimsan wrote:
Hi,
I'm trying to help someone with the remote assistance.
She asks for help types in the password, I offer to help, gives me the
password but she doesn't see the message for her to allow for me to
access after I offer for help and type in the password she gives me.
I checked the firewall by turning it off the UAC is turned off.
What is the issue? We tried disconnecting and reconnecting numerous times.
Any help would be appreciated.
--
Stephen Clower
Product support specialist
GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825
260-489-3671 * gwmicro.com
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