To all of you with this problem.
Try the suggestion below and let gw staff know if it helped you out. It may
give them a lead on what is happening.
I did what was suggested and so far so good.
Shannon
----- Original Message -----
From: "Stephen Clower" <[email protected]>
To: "shannon" <[email protected]>
Cc: "Aaron Smith'" <[email protected]>; "Mike Lawler" <[email protected]>
Sent: Monday, July 11, 2011 1:37 PM
Subject: Re: There is something wrong with the mouse in 7.5.1
Shannon,
Sorry you are having problems. One variable which may be at play is our
UIA support. To determine whether this is the case,
1. From within Window-Eyes, press Alt-F, E to open your profile folder.
2. Locate wineyes.ini, and open it.
3. Search for
EnableUIA=1
and change it to
EnableUIA=0
4. Save the file.
5. Restart Window-Eyes.
Does this improve the situation at all?
Regards,
Steve
On 7/11/2011 2:29 PM, shannon wrote:
I have been experiencing WE total crashing when I invoke the mouse in
our accounting program.
I open the payroll module and enter into an employee and use the mouse
to find the total hours for the week and after a few employees treated
like this WE goes silent and I just know in my heart that WE is gone. A
minuet later I will hear my tower make a bleep noise and WE is no longer
going to speak. I am not able to stop it with the task manager or
restart we because it says that it is running. The only way to bring it
back is a restart of the computer.
This is an XP pro machine.
I have had this happen at least four times last week and again just a
few minutes ago. I have sent in the error reports that WE generates
after a computer re boot.
This is not what happened in 7.2 this only started with 7.5.1.
I have no idea what is wrong but the mouse has some sort of illness.
Smile It makes WE sick and that is all she wrote until a reboot.
Anyone else having this problem?
Shannon.
--
Stephen Clower
Product support specialist
GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825
260-489-3671 * gwmicro.com
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