David,
As I am not seeing any stability issues with my copy of Excel 2003 under
XP, a sample document would be helpful. Also, what version number is
reported under Help/About, and for which language is your copy of Office
localized? This information from other Excel 2003 users would also help
us track down the problem.
Sample documents can be sent to our support address at [email protected].
Thanks,
Steve
On 9/7/2011 8:31 PM, David wrote:
OK, I could always have send you of the document. fact is, it happens to ALL my
Excel documents, so doubtfully there will be anything about one specific.
What's more, I even tried to open an all brand new - EMPTY - spreadsheet. Same
thing happens there. It takes about a second, and the error message is there.
Even if I don't touch any key after the document has been opened. So, do you
want me to send you an empty spreadsheet, or one of the one with some info in
them. The behavior is the exact same. And, I wouyld think that an empty
spreadsheet, would be what you already have there. If you still want a copy of
one of my docouments, I could always pick a pretty simple one and send it to
you. Where do you want it?
----- Original Message -----
From: Stephen Clower
To: David ; [email protected]
Sent: Wednesday, September 07, 2011 11:15 AM
Subject: Re: Microsoft Excel 2003 and WE7.5.1
David,
If the documents are not confidential, please send us one so we can
investigate your issue.
Regards,
Steve
--
Sent from my Android phone with K-9 Mail. Please excuse my brevity.
David<[email protected]> wrote:
OK, so I finally got the chance to upgrade to WE7.5.1. Not exactly a
pleasant experience. First of all, the WESounds app does not work any longer.
But the real problem arose when I try to open and work with some of my
Excel 2003 documents. Honestly, there has been no change to the documents. They
worked with WE7.2, but now they don't any longer. Yes, you guys, I have gone
through the hazzle of updating the set files. And yes, I have turned off all
apps. And yes, I did even restart Window-Eyes several times - with and without
apps.
What happens is that I can open the workbook (spreadsheet). About a second
later, a sound is beeping through my speakers. Then comes up a message telling
me that Excel has a problem, an error report has been generated, and do I want
to send it or not. First thing you would have thought, is that this is a
Microsoft problem. But there is two reasons why I do claim it is not, and do
hold a bit on to the claim that GW might have a job to do here.
First of all, as I already have stated, the very same files worked just a
few hours ago, under WE7.2. All I have done, is to upgrade to 7.5.1, and
immediately the trouble arises.
Secondly, I did close WE, and load NVDA. With the free NVDA, I could work
troublefree with my documents. No error report, whatsoever. I could move
around, copy, paste and edit to my heart's desire.
I then closed down NVDA, and reloaded WE. Do I have to tell what happened?
Well, let me just bug you with telling. Right away, when opening the
spreadsheet, there was the trouble on again.
Sorry, GW! I am in the need of using my spreadsheets numerous times a day.
A free screen reader has no trouble in cooperating. Your paid for thing has. If
7.5.1 cannot work with Excel 2003, I am sorry to say, it is not worth a cent to
upgrade. So, what can I possibly do here? Have I overlooked some setting or
adjustment that needs to be done after upgrading? Or is this a bug, and youæd
better downgrade to 7.2 till GW gets it fixed? Oh yes, I have made sure the
Excel.set is loaded, and that the setfiles for Office 2003 are installed.
Well, sorry for the frustrated mail. But honestly I did read in the
installation process, the standard claim of GW's, that the screen reader stands
for stability and rock solidity. I don't really then expect to be thrown off
the wagon - by not being able to use my own documents any longer. Specially so,
when a free screen reader can perform the task fully trouble free. That is a
flaw...
If anyone can tell me what to do, I am totally open ears here.
If you reply to this message it will be delivered to the original sender only.
If your reply would benefit others on the list and your message is related to
GW Micro, then please consider sending your message to [email protected] so
the entire list will receive it.
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--
Stephen Clower
Product support specialist
GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825
260-489-3671 * gwmicro.com
If you reply to this message it will be delivered to the original sender only.
If your reply would benefit others on the list and your message is related to
GW Micro, then please consider sending your message to [email protected] so
the entire list will receive it.
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