it may be because you are useing the standard windows display driver. check in the device manager to see if it is useing a video driver made for your monitor or not. with me i usually get this error the first time the computer reboots from the fresh install. then on the second reboot w e will load from then on without any errors. if this were a re install of w e i would use the emergency removal tool that is on the w e c d after you try the normal add remove or program and features functions to uninstall w e. you would start the setup again. then you need help to go to the advanced button i think instead of starting the setup. arrow to emergency removal tool. it will not talk and it takes about 30 seconds before a message will pop up saying that w e has been completely removed. this will not talk either.
From: Baracco, Andrew W Sent: Monday, January 09, 2012 8:53 AM To: [email protected] Subject: RE: Window-Eyes is having problems communicating with the display driver in my Win 7 64 bit home premium laptop. Kevin, Are you saying that this happened during the install, or after? I had this happen when I tried to install from the CD. I did like you, and updated the video driver, and, still no joy. Because I was installing over a previous version, I downloaded the software from the web site, and was able to install without difficulty, but you don't have that option because this is the first time that you have installed. I would imagine that a call to techs support is in order. Andy -----Original Message----- From: Kevin Minor [mailto:[email protected]] Sent: Saturday, January 07, 2012 12:13 PM To: [email protected] Subject: Window-Eyes is having problems communicating with the display driver in my Win 7 64 bit home premium laptop. Hi. I just tried to install Window-Eyes onto my laptop. Whenever it starts to run I get the message Window-Eyes cannot communicate with the Window-Eyes display driver component. It may be disabled in device manager or it may not be installed correctly. Please enable it or reinstall it and try again. I went into the device manager, and the driver is enabled. I then tried to update the driver, and I was informed it was up to date. I'm not sure what to do now. Help! Thanks in advance for any help you can give. Don't work too hard. GO CATS! Kevin Minor, President Bluegrass Council of the Blind Lexington, KY [email protected] If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv. If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv. If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv.
