I think I'd report him to his boss at the company which has the contract. I should say that Alan is as happy with his HP as I have been with this Dell, and evidently his cursor isn't jumping around the screen (so maybe they've fixed the particular problematic touchpad, since Alan just bought his); and while I would have ignored one complaint, there were dozens on the Amazon page. I did just buy an HP Envy printer, which got great reviews, so I don't think there's an HP quality problem, perhaps just with one particular model (which has been more my experience, one will be bad, and the next will be ok). (warning: the HP Envy printer has a touchscreen and isn't usable by someone who is blind unless you've got a sighted person handy).
Chip > -----Original Message----- > From: James Mannion [mailto:[email protected]] > Sent: Sunday, May 27, 2012 11:33 PM > To: Chip Orange > Cc: [email protected] > Subject: Re: OT New Computer > > Good to hear that Dell is on the quality side of things at this point. > It really seems to me that all of the companys selling > consumer box computers go back and forth on the quality > standards. For a while one of them will be putting out good > stuff and then they will go to junk for a while. I am quite > sure there have been times Dell put out stuff that wasn't > worth the cardboard box it came in and HP was solid value and > quality. I haven't heard anything good about HP in any recent > time. Personally I am using a Dell desktop box a couple of > years old and thankfully after the time it broke the first > time while it was still covered by Dell, it has been decent. > I really like its whisper quiet opperation. For some reason > its fans are very quiet. I like it that way. The issue I had > more than a year ago was that the CPU fan completely on its > own for no reason, dislodged itself from the CPU and landed > where it was doing nothing of any use and the machine > overheated and then would not boot back up successfully > without saying it was too warm until it was fixed. The person > they sent out to do the house call blamed me for it. He > insisted I was in there tampering with it. I never did any > such thing, I had never opened the case ever. I have no idea > what he reported back to Dell, but I never heard from them > contesting anything about covering it though. > > On 5/27/12, Chip Orange <[email protected]> wrote: > > Hi all, > > > > Since we were recently discussing new laptops here, I > thought I'd pass > > along a very strong recommendation for Dell. > > > > I've been happy with my Dell Inspiron, but I thought I'd look at > > something else soon, as it's time to update. > > > > Today though, I knocked the Dell off of the table onto the > hardwood floor! > > When I picked it up it was still running; the case has no > cracks, the > > display looks fine (according to a sighted person), and I > can't find > > anything wrong. Since it's not one of those laptops claiming any > > special protection against drops or bumps, I was really > surprised and impressed. > > > > Just thought I'd pass this along for anyone else looking at > laptops. > > I have to say, years ago I purchased a thinkpad because it had a > > reputation for being "tough"; and when it got a small > "bump" it quit > > working and I had to send it back. > > > > Whatever laptop you are considering, one great thing to do > is to go on > > Amazon and find it, and read all the reviews from those who've > > purchased it. > > > > Sorry to say Alan, the HP Pavilion DV7 you just purchased, > had a lot > > of unhappy reviewers. Someone here mentioned a blind person who > > couldn't get a new HP laptop to work with their screen > reader and had > > to return it, well, the reviewers of this HP mentioned a > known problem > > with the touchpad on HP laptops causing the cursor to jump > around on > > the screen even when your wrists just brushed the case, and > even after > > the person had made all the adjustments recommended by HP. > This would > > be terribly difficult for a blind person, who may not even know the > > cursor was "jumping around". > > > > As they say, "your milage may vary". > > > > Chip > > > > > > > > > > _____ > > > > From: Chip Orange [mailto:[email protected]] > > Sent: Monday, May 21, 2012 6:50 PM > > To: '[email protected]' > > Subject: RE: OT New Computer > > > > > > Bob, > > > > Thanks for the Dell Inspiron update. > > > > I thought GW had released enough scripting support to make > WLM quite > > usable (that was my understanding, I don't use it; I just > wanted you > > to know there were apps available to help it function better). > > > > In any case, if you still don't like it even with the apps, I could > > try my standard outlook pitch on you? > > > > I really like outlook, not so much for it's email (which is > good, but > > there are plenty of good email clients), but because it > does so much more: > > calendaring, meetings, journals, tasks with reminders (and > the ability > > to assign tasks to others with outlook), contact > management, it really > > does a great deal. And because it's so popular, you can > buy a whole > > raft of add-ons (or get many free). > > > > hth, > > > > Chip > > > > > > > > > > _____ > > > > From: Robert Ringwald [mailto:[email protected]] > > Sent: Monday, May 21, 2012 5:19 PM > > To: gw > > Subject: OT New Computer > > > > > > I have a new Dell Inspiron Model N5110 with an Intel I-5 processor. > > > > I like it very much. It has a built in num-pad. > > > > What I don't like is Windows 7 and Windows Live Mail. > > > > I had a dell lap top before and it was great. Then I had a cheap HP > > and it was cheap. You do get what you pay for. > > > > > > --Bob Ringwald > > > > > > > > > > If you reply to this message it will be delivered to the original > > sender only. If your reply would benefit others on the list > and your > > message is related to GW Micro, then please consider sending your > > message to [email protected] so the entire list will receive it. > > > > GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You > > can manage your list subscription at > http://www.gwmicro.com/listserv. If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv.
