Hi,
it seems that the problem have been solved. Thanks to gw micro support team, it now works again!


On 12/1/2012 2:12 AM, Stephen Clower wrote:
Amir,

The easiest way when using Window-Eyes is to install the WEDiag app from App Central. Once you're in the window you giving you problems, press Control-Alt-Q, and follow the prompts.

Regards,
Steve


On 11/29/2012 10:40 PM, Amir wrote:> Hi,
> sorry but how to take a snapshot of a screen using window-eyes?
>
> On 11/30/2012 1:00 AM, Stephen Clower wrote:
>> Hello Amir,
>>
>> A rich edit is a standard control, so you can't reclass it. Typically
>> maximizing the window should work. Can you send us a screen shot of a
>> message window that isn't reading for you?
>>
>> Steve
>>
>>
>>
>> On 11/29/2012 11:52 AM, Amir wrote:
>>> hi,
>>> in normal (where i can read it) window-eyes says the control is,
>>> "message history read only" but here it says "message history read only
>>> rich edit".
>>> i think if i can reclass to make it like the normal read only control
>>> then i can
>>> arrow around the mesage history. yes, the window  is maximized.
>>> On 11/30/2012 12:42 AM, Amir wrote:
>>>> hi,
>>>> in normal (where i can read it) window-eyes says the control is,
>>>> "message history read only" but here it says "message history read
>>>> only rich edit". i think if i can reclass to make it like the normal
>>>> read only control then i can arrow around the mesage history. yes, the
>>>> window  is maximized.
>>>>
>>>>  On 11/29/2012 10:58 PM, Stephen Clower wrote:
>>>>> Amir,
>>>>>
>>>>> Reclassing is only possible when you are working with a custom
>>>>> control; you cannot reclass standard windows. With that said, if you >>>>> are having problems reading the chat history in GWConnect, make sure
>>>>> the window is maximized with Alt-Space, X.
>>>>>
>>>>> Regards,
>>>>> Steve
>>>>>
>>>>>
>>>>> On 11/29/2012 9:18 AM, Amir wrote:
>>>>>> Hi,
>>>>>> when using gw connect, in the chat window, i can't reclass the chat
>>>>>> history edit. i don't know why it is like that, but for now i
>>>>>> can't use
>>>>>> arrow keys to read messages in the chat history. so, thought to
>>>>>> reclass
>>>>>> the window, but it didn't work. any solution to fix this problem?
>>>>>>
>>>>>
>>>>
>>>>
>>>
>>>
>>
>
>



--
Regards,
Amir.

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skype: mrdin8877
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