Re: Frustrated with multiple lockups

Mon, 25 Mar 2013 05:26:39 -0700

Understand that Window-Eyes error reports are completely anonymous. We don't know who you are unless you put something in the comments. Even then, unless you specifically ask us to take a look, all of the errors are put in a queue, and investigated as time and resources permit (which we try to make a priority). We'll most likely be coming out with another maintenance release in the not too distant future which we hope will address many of the reported stability issues. 

Thanks,

Aaron

On 3/25/2013 8:20 AM, Loy wrote:

I am also having a lot of WE crashes. I log off as bill says.
I always send the error report after the computer logs back on. but I have not heard anything back from GWMicro as to the cause of this problem or any solution. 
----- Original Message ----- From: "Bill Holton" <[email protected]>
To: <[email protected]>
Cc: <[email protected]>
Sent: Monday, March 25, 2013 7:47 AM
Subject: RE: Frustrated with multiple lockups



Hi.
Can't help you with the lockups, but I can speed up your recovery time.
Don't do a hard reset.  Instead log out.  Even if you're locked up with
speech this should work, does for me.
Press the Windows key.\
Press right arrow three times.
Press L for log out, then press enter.
Windows will return to the log in screen and almost always WE will be
talking again, assuming you have WE set to speak at login
Type in your password and return to Windows
It ttakes only about 30 seconds as opposed to the minutes a hard restart
takes.
Hope this helps.


BILL HOLTON
Email:  [email protected]
P:  386-624-6309 C: 386-624-3255
Home Office: 1520 Loughton ST
DeLand, FL  32720



-----Original Message-----
From: Jed Barton [mailto:[email protected]] On Behalf Of Jed Barton
Sent: Monday, March 25, 2013 12:17 AM
To: [email protected]
Subject: Frustrated with multiple lockups

Hey guys,
I am almost at the end of my rope with window-eyes and windows in general. 
I have no idea what to do here, but I need a solution, and fast.
These unexplainable lockups are unacceptable, and there has to be a
solution.
I'm going to go down my laundry list of issues.
First of all, I'll be typing, and all of a sudden, speech will just stop. 
Like I'll be in the middle of an email message in outlook 2003, the ding
dong sound will play like I have a new message, and I have no speech. So I 
am forced to physically power down the machine, unacceptable.
Another issue, I'll load a web page, it could be any page, and I'll find a link that I want, and by pressing enter on that link, it completely locks 
the machine.
Another issue I'm having, how can I completely kill window-eyes from
running. The issue I have I hit control insert f4 when ihave an issue then 
press enter.
I'll wait a few seconds then hit my window-eyes start key, only to be met 
with ding dong, ya know the hi to low ding sounw that there is an error.
The issue is, window-eyes is already running. Well, how can it be running 
when I have no speech, and I issued the command to shut it down.
Guys, I'm at the end of my rope with this.  I work in a public safety
environment, and 20 minutes of down time is just no acceptable. It not only 
happens here but on my home machine running windows 7 64 bit.
Can anyone shed some light?  Is there any sort of error log that windows
creates?

Thanks,
Jed
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--
Aaron Smith
Web Development * App Development * Product Support Specialist
GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825
260-489-3671 * gwmicro.com

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